{
  "name": "Customer service hold times by company",
  "schemaVersion": "1.0",
  "version": "2026-10-12",
  "url": "https://call4.me/hold-times",
  "creator": "call4me",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "licenseScope": "Measured times, rankings and annotations. Linked recordings and transcripts are published on call4.me with each source post.",
  "description": "Time from the start of a recorded call to the first live person, for customer service lines call4me called and published. One call per company, or the call that reached a person. Not a ranking of service quality.",
  "measurement": "m:ss from the start of the published recording to the first live person, read from the timestamped transcript. Includes the phone menu and the queue. Some recordings shorten silences, so on those the real wait was slightly longer.",
  "keywords": [
    "customer service hold times",
    "customer service hold times by company",
    "how long to reach a human",
    "customer service wait times",
    "customer service hold time dataset"
  ],
  "companies": [
    {
      "rank": 1,
      "slug": "priceline-customer-service",
      "company": "Priceline",
      "industry": "airlines and travel",
      "number": "1-877-477-5807",
      "called": "2026-10-09",
      "timeToHuman": "25:09",
      "seconds": 1509,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 1,
      "evidence": "25:09 Representative: Thank you for contacting Travel Services. You are through to [representative]. Can I start by getting your first and last name?",
      "path": "Saying we had no trip number, again and again, then about 22 minutes of hold",
      "source": "https://call4.me/blog/priceline-customer-service"
    },
    {
      "rank": 2,
      "slug": "united-change-flight",
      "company": "United Airlines",
      "industry": "airlines and travel",
      "number": "1-800-864-8331",
      "called": "2026-10-01",
      "timeToHuman": "19:09",
      "seconds": 1149,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 1,
      "evidence": "19:09 United agent: Hi, thank you for calling reservations desk. This is [name removed]. How may I help you?",
      "path": "\"Flight change fee\", then hold",
      "source": "https://call4.me/blog/united-change-flight"
    },
    {
      "rank": 3,
      "slug": "delta-customer-service",
      "company": "Delta",
      "industry": "airlines and travel",
      "number": "800-221-1212",
      "called": "2026-10-08",
      "timeToHuman": "16:15",
      "seconds": 975,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 1,
      "evidence": "16:15 Representative: Thank you for calling Delta. This is [name removed] speaking. How may I assist you today?",
      "path": "No confirmation number, \"I need a representative\", then hold",
      "source": "https://call4.me/blog/delta-customer-service"
    },
    {
      "rank": 4,
      "slug": "aquasana-return-exception",
      "company": "Aquasana",
      "industry": "shopping and home",
      "number": null,
      "called": "2026-10-06",
      "timeToHuman": "7:49",
      "seconds": 469,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "7:49 Representative: Good morning, customer service. [Name and adjacent words removed.]",
      "path": "Staying on hold instead of taking a callback",
      "source": "https://call4.me/blog/aquasana-return-exception"
    },
    {
      "rank": 4,
      "slug": "spectrum-retention-department",
      "company": "Spectrum",
      "industry": "phone, internet and tv",
      "number": "(833) 267-6094",
      "called": "2026-10-01",
      "timeToHuman": "7:49",
      "seconds": 469,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "7:49 Rep: Thank you for calling Spectrum here in Austin, Texas. My name is [name removed]. Who do I have the pleasure of speaking with today?",
      "path": "\"Cancel my account\", then \"disconnect\"",
      "source": "https://call4.me/blog/spectrum-retention-department"
    },
    {
      "rank": 6,
      "slug": "ups-contact-number",
      "company": "UPS",
      "industry": "shipping",
      "number": "1-800-742-5877",
      "called": "2026-10-01",
      "timeToHuman": "5:57",
      "seconds": 357,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 2,
      "evidence": "5:57 UPS agent: Hello, this is [name removed]. May I have your name, please?",
      "path": "\"Representative\", twice, at the tracking number prompt",
      "source": "https://call4.me/blog/ups-contact-number"
    },
    {
      "rank": 7,
      "slug": "verizon-customer-service",
      "company": "Verizon",
      "industry": "phone, internet and tv",
      "number": "800-922-0204",
      "called": "2026-10-01",
      "timeToHuman": "5:52",
      "seconds": 352,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 2,
      "evidence": "5:52 Verizon: Hi, you've reached [one word muted: it sounds like \"me\", and may be the representative's name] at Verizon, and it's my pleasure to assist you.",
      "path": "Saying \"an agent, please\"",
      "source": "https://call4.me/blog/verizon-customer-service"
    },
    {
      "rank": 8,
      "slug": "venmo-customer-service-number",
      "company": "Venmo",
      "industry": "banking, payments and credit",
      "number": "(855) 812-4430",
      "called": "2026-10-09",
      "timeToHuman": "4:57",
      "seconds": 297,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 2,
      "evidence": "4:57 Venmo representative: Thanks for calling Venmo. This is [name removed]. May I have your name, please?",
      "path": "Press 4, 2, 1, 2 (a dispute by phone), then stay on the line when no account is found",
      "source": "https://call4.me/blog/venmo-customer-service-number"
    },
    {
      "rank": 9,
      "slug": "paypal-customer-service-number",
      "company": "PayPal",
      "industry": "banking, payments and credit",
      "number": "1-888-221-1161",
      "called": "2026-10-08",
      "timeToHuman": "4:30",
      "seconds": 270,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 1,
      "evidence": "4:30 Representative: Hi, this is [name removed], and welcome to PayPal. Can I have your first and last name?",
      "path": "\"General question\", \"something else\", then the keypad menu",
      "source": "https://call4.me/blog/paypal-customer-service-number"
    },
    {
      "rank": 10,
      "slug": "amazon-pharmacy-phone-number",
      "company": "Amazon Pharmacy",
      "industry": "insurance and health",
      "number": "855-745-5725",
      "called": "2026-09-28",
      "timeToHuman": "3:40",
      "seconds": 220,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 1,
      "evidence": "3:40 Representative: Clinical customer care. This is [name removed]. How can I help you?",
      "path": "Stating the request; the system transferred us",
      "source": "https://call4.me/blog/amazon-pharmacy-phone-number"
    },
    {
      "rank": 11,
      "slug": "usaa-phone-number",
      "company": "USAA",
      "industry": "insurance and health",
      "number": "800-531-8722",
      "called": "2026-10-01",
      "timeToHuman": "3:28",
      "seconds": 208,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "3:28 Representative: Hi, thanks for calling USAA. My name is [name removed] with the eligibility department. How can I help you today?",
      "path": "Press 1 (not a member), press 2, say \"membership\" twice",
      "source": "https://call4.me/blog/usaa-phone-number"
    },
    {
      "rank": 12,
      "slug": "fpl-phone-number",
      "company": "FPL",
      "industry": "utilities",
      "number": "1-888-988-8249",
      "called": "2026-10-01",
      "timeToHuman": "3:07",
      "seconds": 187,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 5,
      "evidence": "3:07 FPL: Good afternoon, thank you for calling FPL. My name is [name removed]. May I have your name?",
      "path": "\"Open a new account\", then asking for a representative",
      "source": "https://call4.me/blog/fpl-phone-number"
    },
    {
      "rank": 12,
      "slug": "hertz-customer-service-number",
      "company": "Hertz",
      "industry": "airlines and travel",
      "number": "1-800-654-4173",
      "called": "2026-10-08",
      "timeToHuman": "3:07",
      "seconds": 187,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 3,
      "evidence": "3:07 Hertz representative: Hello, thank you for calling Hertz. My name is [name removed]. May I know your rental record number or your reservation ID number, please?",
      "path": "Asking for a representative six times",
      "source": "https://call4.me/blog/hertz-customer-service-number"
    },
    {
      "rank": 14,
      "slug": "directv-customer-service",
      "company": "DIRECTV",
      "industry": "phone, internet and tv",
      "number": "800-531-5000",
      "called": "2026-10-08",
      "timeToHuman": "2:47",
      "seconds": 167,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 2,
      "evidence": "2:47 DIRECTV rep: Good evening, thank you for calling DIRECTV. My name is [name removed], who do I have the pleasure of speaking with today?",
      "path": "\"Cancel service\", no account number, then satellite",
      "source": "https://call4.me/blog/directv-customer-service"
    },
    {
      "rank": 15,
      "slug": "geico-customer-service",
      "company": "GEICO",
      "industry": "insurance and health",
      "number": "(800) 207-7847",
      "called": "2026-10-09",
      "timeToHuman": "2:35",
      "seconds": 155,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 2,
      "evidence": "2:35 GEICO agent: Thank you for calling GEICO. This is [name removed], your licensed professional. How may I help you today?",
      "path": "\"Get a new policy\", then \"auto\", and answering every question",
      "source": "https://call4.me/blog/geico-customer-service"
    },
    {
      "rank": 16,
      "slug": "etihad-customer-service",
      "company": "Etihad",
      "industry": "airlines and travel",
      "number": "+1 914-303-8393",
      "called": "2026-10-01",
      "timeToHuman": "2:21",
      "seconds": 141,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "2:21 Agent: Thank you for calling Etihad. My name is [name removed]. How may I assist you today? May I get your name, please?",
      "path": "Press 1, your cabin class, then 2",
      "source": "https://call4.me/blog/etihad-customer-service"
    },
    {
      "rank": 17,
      "slug": "allstate-customer-service-number",
      "company": "Allstate",
      "industry": "insurance and health",
      "number": "800-726-6033",
      "called": "2026-10-02",
      "timeToHuman": "2:08",
      "seconds": 128,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "2:08 Agent: Welcome to Allstate. My name is [name removed], a licensed insurance agent in your state. How can I help you today?",
      "path": "Answering every question, even with \"I'm not sure\"",
      "source": "https://call4.me/blog/allstate-customer-service-number"
    },
    {
      "rank": 17,
      "slug": "doordash-customer-service-number",
      "company": "DoorDash",
      "industry": "shopping and home",
      "number": "855-431-0459",
      "called": "2026-10-09",
      "timeToHuman": "2:08",
      "seconds": 128,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 1,
      "evidence": "2:08 Representative: Thank you for calling DoorDash. This is [name removed]. How can I assist?",
      "path": "Naming the problem (\"missing item\", then \"refund\") instead of asking for a representative",
      "source": "https://call4.me/blog/doordash-customer-service-number"
    },
    {
      "rank": 19,
      "slug": "cancel-audible",
      "company": "Audible",
      "industry": "subscriptions",
      "number": "888-283-5051",
      "called": "2026-10-02",
      "timeToHuman": "2:00",
      "seconds": 120,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "2:00 Associate: Hi, thank you for contacting Audible. You are speaking with [name removed]. With who do I have the pleasure to speak to at the moment?",
      "path": "Typing the digits it reads out, then 2",
      "source": "https://call4.me/blog/cancel-audible"
    },
    {
      "rank": 19,
      "slug": "cancel-factor",
      "company": "Factor",
      "industry": "subscriptions",
      "number": "(888) 573 5727",
      "called": "2026-10-03",
      "timeToHuman": "2:00",
      "seconds": 120,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 2,
      "evidence": "2:00 Representative: Hello, thank you for calling Factor. This is [representative name removed]. How can I help?",
      "path": "Press 4 for account cancellation",
      "source": "https://call4.me/blog/cancel-factor"
    },
    {
      "rank": 21,
      "slug": "cancel-fubo",
      "company": "Fubo",
      "industry": "subscriptions",
      "number": "(844) 441 3826",
      "called": "2026-10-03",
      "timeToHuman": "1:59",
      "seconds": 119,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 2,
      "evidence": "1:59 Representative: Thank you for calling Fubo TV Support. My name is [representative name removed]. Who am I speaking with today, please?",
      "path": "Asking twice for a human, then \"customer service\"",
      "source": "https://call4.me/blog/cancel-fubo"
    },
    {
      "rank": 22,
      "slug": "fifth-third-bank-customer-service",
      "company": "Fifth Third Bank",
      "industry": "banking, payments and credit",
      "number": "800-972-3030",
      "called": "2026-10-08",
      "timeToHuman": "1:44",
      "seconds": 104,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "1:44 Representative: Hello, good afternoon. We appreciate you for calling Fifth Third Bank. My name is [name removed]. Can you confirm with your account number or social security number?",
      "path": "Not entering an account number",
      "source": "https://call4.me/blog/fifth-third-bank-customer-service"
    },
    {
      "rank": 23,
      "slug": "american-airlines-flight-credit",
      "company": "American Airlines",
      "industry": "airlines and travel",
      "number": "800-433-7300",
      "called": "2026-10-01",
      "timeToHuman": "1:40",
      "seconds": 100,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 2,
      "evidence": "1:40 Representative: Thank you for calling American Airlines. This is [name removed]. I can see that you're calling from the United States to book a new reservation. How can I help you?",
      "path": "Saying \"book a held reservation\"",
      "source": "https://call4.me/blog/american-airlines-flight-credit"
    },
    {
      "rank": 23,
      "slug": "cancel-hellofresh",
      "company": "HelloFresh",
      "industry": "subscriptions",
      "number": "(646) 846 3663",
      "called": "2026-10-03",
      "timeToHuman": "1:40",
      "seconds": 100,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "1:40 Representative: Hi, thank you so much for calling HelloFresh. This is [representative name removed]. How can I help?",
      "path": "The cancellation option",
      "source": "https://call4.me/blog/cancel-hellofresh"
    },
    {
      "rank": 25,
      "slug": "hulu-customer-service-number",
      "company": "Hulu",
      "industry": "subscriptions",
      "number": "877-824-4858",
      "called": "2026-10-08",
      "timeToHuman": "1:28",
      "seconds": 88,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "1:28 Representative: Thank you for calling Hulu Support. My name is [name removed]. How can I help you?",
      "path": "Pressing nothing and staying on the line",
      "source": "https://call4.me/blog/hulu-customer-service-number"
    },
    {
      "rank": 26,
      "slug": "aaa-insurance-customer-service",
      "company": "AAA (Mountain West)",
      "industry": "insurance and health",
      "number": "877-323-4222",
      "called": "2026-10-08",
      "timeToHuman": "1:24",
      "seconds": 84,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "1:24 Representative: Thank you for calling AAA Insurance. My name is [name removed]. How can I help you?",
      "path": "Press 4 (membership or insurance quote), then a ZIP code",
      "source": "https://call4.me/blog/aaa-insurance-customer-service"
    },
    {
      "rank": 27,
      "slug": "wayfair-customer-service",
      "company": "Wayfair",
      "industry": "shopping and home",
      "number": "844-403-5086",
      "called": "2026-09-30",
      "timeToHuman": "1:12",
      "seconds": 72,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 2,
      "evidence": "1:12 Agent: This is your sales agent, [name removed]. How can I help you with your purchase?",
      "path": "Answering the assistant in one sentence",
      "source": "https://call4.me/blog/wayfair-customer-service"
    },
    {
      "rank": 28,
      "slug": "fabletics-customer-service",
      "company": "Fabletics",
      "industry": "shopping and home",
      "number": "1-844-322-5384",
      "called": "2026-10-02",
      "timeToHuman": "1:08",
      "seconds": 68,
      "status": "measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 1,
      "evidence": "1:08 Consultant: Thank you for calling Fabletics. My name is [name removed]. How may I assist you today?",
      "path": "Saying we didn't have the account phone number",
      "source": "https://call4.me/blog/fabletics-customer-service"
    },
    {
      "rank": 29,
      "slug": "unitedhealthcare-phone-number",
      "company": "UnitedHealthcare",
      "industry": "insurance and health",
      "number": "1-888-585-0631",
      "called": "2026-10-01",
      "timeToHuman": "1:04",
      "seconds": 64,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "1:04 UnitedHealthcare: Thank you for calling. My name is [name removed], and I'm a licensed insurance agent. How may I help you today?",
      "path": "Press 1 (insurance for you or your family)",
      "source": "https://call4.me/blog/unitedhealthcare-phone-number"
    },
    {
      "rank": 30,
      "slug": "windstream-customer-service",
      "company": "Windstream (Kinetic)",
      "industry": "phone, internet and tv",
      "number": "(866) 703-8175",
      "called": "2026-10-08",
      "timeToHuman": "0:55",
      "seconds": 55,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 3,
      "evidence": "0:55 Rep: Hello, thank you so much for calling Kinetic. My name is [name removed]. Who do I have the pleasure to stay with today?",
      "path": "The sales line, press 1 (new residential deals)",
      "source": "https://call4.me/blog/windstream-customer-service"
    },
    {
      "rank": 31,
      "slug": "pottery-barn-customer-service",
      "company": "Pottery Barn",
      "industry": "shopping and home",
      "number": "1-888-779-5176",
      "called": "2026-10-08",
      "timeToHuman": "0:49",
      "seconds": 49,
      "status": "measured",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "0:49 Representative: Good afternoon, and thank you for calling Pottery Barn. This is [name removed]. How may I help you?",
      "path": "Saying \"customer service\"",
      "source": "https://call4.me/blog/pottery-barn-customer-service"
    },
    {
      "rank": null,
      "slug": "how-to-cancel-siriusxm",
      "company": "SiriusXM",
      "industry": "subscriptions",
      "number": "(866) 635 8641",
      "called": "2026-10-07",
      "timeToHuman": null,
      "seconds": null,
      "status": "not measured",
      "firstAnswer": "AI or virtual assistant",
      "calls": 1,
      "evidence": "Our caller explained that this was a general policy inquiry and asked for a person twice. The system then transferred the call to a human.",
      "path": "Calling it a general policy question and asking twice for a person",
      "source": "https://call4.me/blog/how-to-cancel-siriusxm"
    },
    {
      "rank": null,
      "slug": "experian-phone-number",
      "company": "Experian",
      "industry": "banking, payments and credit",
      "number": "1-888-397-3742",
      "called": "2026-09-30",
      "timeToHuman": null,
      "seconds": null,
      "status": "never reached a person",
      "firstAnswer": "phone menu",
      "calls": 1,
      "evidence": "These routes did not reach a consumer support agent on September 30, 2026.",
      "path": "Nothing we tried",
      "source": "https://call4.me/blog/experian-phone-number"
    },
    {
      "rank": null,
      "slug": "fedex-customer-service-number",
      "company": "FedEx",
      "industry": "shipping",
      "number": "1-800-463-3339",
      "called": "2026-10-01",
      "timeToHuman": null,
      "seconds": null,
      "status": "never reached a person",
      "firstAnswer": "AI or virtual assistant",
      "calls": 4,
      "evidence": "None of the three reached a person, and none got a callback offer.",
      "path": "A tracking number, then the callback offer",
      "source": "https://call4.me/blog/fedex-customer-service-number"
    }
  ]
}