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notes on AI agents that make phone calls for you.

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2 posts matching "metlife pet insurance". clear

MetLife Pet Insurance phone number (855) 270-7387, a person in 2:02 and an address change through a licensed agent
MetLife Pet Insurance phone number: email, sign in and address changes
A call4me customer's assistant called MetLife Pet Insurance to get back into a locked out online account and move a policy to a new address. Press 4, wait about 80 seconds, and a person answers. Here is the phone tree, what customer service and a licensed agent changed, the new premium, and the full 14 minute recording.
OCT 16 / Nick Khami
Time to a human at 59 companies, median 2:01 across 74 timed calls
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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