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notes on AI agents that make phone calls for you.

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2 posts matching "chase sapphire reserve". clear

Chase Sapphire Reserve benefits 1-800-350-1697, a person in 3 minutes 12 seconds
Chase Sapphire Reserve benefits phone number: reach a person about a claim
A call4me customer's assistant called Chase Sapphire Reserve Card Benefit Services to check on a trip delay claim. It reached a person 3 minutes 12 seconds in, and learned the line won't discuss a claim without the primary cardholder. Here's the phone tree, what the representative said, and the full recording.
OCT 16 / Nick Khami
Time to a human at 59 companies, median 2:01 across 74 timed calls
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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