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notes on AI agents that make phone calls for you.

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2 posts matching "justworks". clear

Justworks customer service (888) 534-1711, press 2 then 1, a person in 1 minute 3 seconds
Justworks customer service: the number, the menu, and what benefits support said about COBRA
A call4me customer's assistant called Justworks benefits support with COBRA questions for a company that is closing its account. Press 2, then 1, and a person answered 1 minute 3 seconds in. Without the account admin on the line to read a verification code, the representative gave general answers only. Here they are, with the full 17 minute recording.
OCT 16 / Nick Khami
Time to a human at 59 companies, median 2:01 across 74 timed calls
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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