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notes on AI agents that make phone calls for you.
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4 posts matching "pet insurance". clear
San Francisco oral surgeon for dental implants: a real consult call at 450 Sutter
A call4me customer's assistant called Dr. Peter Lyu's oral surgery office to request an implant consultation. The office offered October 20 at 9 AM and a $165 exam fee, but could not check the exact insurance plan, so nothing was booked.
OCT 16 / Nick Khami
MetLife Pet Insurance phone number: email, sign in and address changes
A call4me customer's assistant called MetLife Pet Insurance to get back into a locked out online account and move a policy to a new address. Press 4, wait about 80 seconds, and a person answers. Here is the phone tree, what customer service and a licensed agent changed, the new premium, and the full 14 minute recording.
OCT 16 / Nick Khami
Maggy Maid Sacramento: house cleaning prices from a real call
A call4me customer's assistant phoned Maggy Maid for recurring cleaning quotes on a two bedroom Midtown apartment, then got a second quote from Belleza's Home Services. Here are both price lists, the deep clean rule, and the full recordings.
OCT 16 / Nick Khami
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami
recommendations
- Anthropic engineering - how Claude Code and agent tools are built, from the people building them.
- Simon Willison's weblog - daily, careful notes on what LLM tooling actually does.
- Latent Space - the AI engineer newsletter and podcast.
- The Cloudflare blog - agent readiness, MCP, and the plumbing of the agentic web.
- Stripe blog - machine payments and how agents pay for things.
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