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2 posts matching "charity care". clear

How to negotiate a hospital bill, from recorded calls to three hospital billing offices
How to negotiate a hospital bill: what three billing offices told us
We called the billing lines at Cleveland Clinic, Advocate Health and an HCA hospital and asked about discounts, charity care, itemized bills and payment plans. All three put us through to a person. Here is what they said, the full recordings, and the federal rules behind it.
OCT 26 / Nick Khami
Phone anxiety, why calls feel hard and what helps
Phone anxiety: why calls feel so hard, and what actually helps
Most phone advice tells you to breathe and smile. This is the honest version, from the research and from a company that makes phone calls for a living. Why the dread is half reasonable, which calls to practice and which to hand off, copy-paste scripts for four everyday calls, and when it's worth talking to a professional.
OCT 24 / Nick Khami

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