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notes on AI agents that make phone calls for you.

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2 posts matching "blue shield of california". clear

Blue Shield of California dental 1-877-885-0254, a person in 2 minutes 49 seconds and a transfer to billing
Blue Shield of California dental phone number: switching a dental HMO to a PPO
A call4me customer's assistant called Blue Shield of California's dental line to ask about moving a family dental HMO to a PPO, then patched the member in. Here is the number, the phone tree, the 2 minute 49 second wait for a person, what two representatives said, and the full 10 minute recording.
OCT 16 / Nick Khami
Time to a human at 59 companies, median 2:01 across 74 timed calls
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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