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3 posts matching "chargebacks". clear

How to dispute a charge by phone, credit card vs debit card, from five recorded bank calls
How to dispute a charge by phone: credit card vs debit card
We called Chase, Capital One, Discover, PNC and Wells Fargo on the same Saturday evening and asked how a dispute works. All five put us through to a person. Here's what they said, what federal law actually requires for credit and debit cards, and the 60-day deadline three of the five representatives left out.
OCT 24 / Nick Khami
Chase dispute a charge by phone, 1-800-432-3117, a live specialist in 2 minutes 14 seconds
How to dispute a Chase charge by phone
We called Chase Card Services on a Saturday evening with no card, asked how a cardmember disputes a charge, and reached a live specialist 2 minutes 14 seconds in. Here's the phone tree, what the specialist said, what Chase's own dispute page says, and the full 4 minute recording.
OCT 24 / Nick Khami
Capital One dispute a charge by phone, 1-800-227-4825, a live representative in 47 seconds
How to dispute a Capital One charge by phone
We called 1-800-CAPITAL on a Saturday evening with no card, asked how a cardholder disputes a charge, and reached a live representative 47 seconds in. Here's the phone tree, what he said about verification, provisional credits and hours, what Capital One's dispute page says, and the full 6 minute recording.
OCT 24 / Nick Khami

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