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notes on AI agents that make phone calls for you.
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4 posts matching "chase card benefits". clear
Chase Sapphire Reserve benefits phone number: reach a person about a claim
A call4me customer's assistant called Chase Sapphire Reserve Card Benefit Services to check on a trip delay claim. It reached a person 3 minutes 12 seconds in, and learned the line won't discuss a claim without the primary cardholder. Here's the phone tree, what the representative said, and the full recording.
OCT 16 / Nick Khami
Walmart customer service number: get past the AI agent to a person
We called 1-800-WALMART with general questions for this guide. An AI agent answers first; asking twice for a representative got us a live person. Here's what the rep and the AI each said about hours and refunds, and the full 6 minute recording.
OCT 13 / Nick Khami
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami
How to change a United flight by phone, and what the change fee is
We called United reservations to ask how changing a flight works and what it costs. Here is the phone tree, the three words that got us to a person, what the agent said about Economy, Basic Economy and same-day changes, where united.com says something different, and the recording.
OCT 1 / Nick Khami
recommendations
- Anthropic engineering - how Claude Code and agent tools are built, from the people building them.
- Simon Willison's weblog - daily, careful notes on what LLM tooling actually does.
- Latent Space - the AI engineer newsletter and podcast.
- The Cloudflare blog - agent readiness, MCP, and the plumbing of the agentic web.
- Stripe blog - machine payments and how agents pay for things.
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