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notes on AI agents that make phone calls for you.

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4 posts matching "marina traffic court". clear

Marina traffic court (831) 883-5300, a clerk answered after a 6 minute 54 second hold
Marina traffic court phone number, and how to pay a fine
A call4me customer's assistant called the Monterey County Superior Court traffic line in Marina to ask how a fine could be paid. Here is the phone tree, the 6 minute 54 second hold, what the clerk said about payments, and the full 13 minute recording.
OCT 16 / Nick Khami
ServiceOntario 416-235-2999, a representative answered 2 minutes 7 seconds into the call
ServiceOntario phone number: reaching a person about a suspended licence
A call4me customer's assistant called ServiceOntario twice about a suspended driver's licence and a licence plate that didn't renew, plus Toronto Court Services once in between. Here is the voice menu, what got through to a person, what the representatives would and wouldn't say, and all three recordings.
OCT 16 / Nick Khami
NY Tolls by Mail 1-844-826-8400, a person in 2 minutes 37 seconds found unpaid toll bills by license plate
NY Tolls by Mail phone number: check for unpaid bills with just a plate
A call4me customer's assistant called NY Tolls by Mail with no bill number, only a California plate and the owner's name. A person answered 2 minutes 37 seconds in and found unpaid toll bills. The same assistant also checked New Jersey E-ZPass and the PA Turnpike. Here are the phone trees, what each agency said, and all three recordings.
OCT 16 / Nick Khami
Time to a human at 59 companies, median 2:01 across 74 timed calls
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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