call4me blog
notes on AI agents that make phone calls for you.
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2 posts matching "vanguard". clear
Vanguard customer service number: reaching a retirement specialist about an IRA recharacterization
A call4me customer's assistant called Vanguard's retirement specialists line the day before the October 15 recharacterization deadline. Here is the phone tree, the transfer to Retirement Services, what the specialist said about a pending recharacterization, and the full 14 minute recording.
OCT 16 / Nick Khami
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami
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