We called Hertz three times. On the past rentals line, a virtual assistant named Haley answers first. One call reached a live representative after six requests. One call ended when Haley hung up on us. Here are all three recordings, the exact prompts, and what the person told us.
We went back through every customer service call we've published, 49 calls to 30 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 · Nick Khami
recommendations
Anthropic engineering- how Claude Code and agent tools are built, from the people building them.
Latent Space- the AI engineer newsletter and podcast.
The Cloudflare blog- agent readiness, MCP, and the plumbing of the agentic web.
Stripe blog- machine payments and how agents pay for things.
get new posts by email
no tracking, no spam; one email per post, unsubscribe in one click. or use the RSS feed. posts marked paid need a supporter subscription (monthly, cancel any time).