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16 posts matching "lower bill". clear

AT&T 1-800-331-0500, how to talk to a real person at AT&T wireless customer service
AT&T customer service number: how to talk to a real person
We called AT&T wireless customer service four times for this guide. Two calls never got past the voice system, one hit our own time limit on hold, and one reached a live representative after 44 minutes. Here are the recordings, the route that worked, and what the representative said.
OCT 13 / Nick Khami
DIRECTV customer service 800-531-5000, how we reached a live representative
DIRECTV customer service: how to reach a live person
We called DIRECTV customer service twice. The first time its AI agent answered and we never got past it. The second time we said "cancel service", said we had no account number, chose satellite, and a live representative picked up. The route, what each said, and both recordings.
OCT 8 / Nick Khami
Time to a human at 71 companies, median 2:02 across 84 timed calls
How long it takes to reach a human at 71 companies (we recorded every call)
We went back through 123 customer service calls we've published to 71 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami
Verizon customer service, 800-922-0204, how we reached a person and found a plan about $48 cheaper
Verizon customer service number: how to reach a live agent
Three recordings cover account verification, a cheaper plan quote and the representative's callback. Nothing on the account was changed.
OCT 1 / Nick Khami

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