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notes on AI agents that make phone calls for you.
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44 posts matching "return policy". clear
IRS phone number: how to talk to a real person at the IRS
We called the IRS individual taxpayer line twice with general questions for this guide. The first call was hung up on by the voice menu. On the second, we named a reason and reached a live representative. Here are both recordings, the menu, and what the representative said.
OCT 13 / Nick Khami
How to give a LangChain agent phone calls with MCP
LangChain's new MCP adapter turns any MCP server into agent tools. Point it at call4me and a create_agent agent can call a business, wait on hold, and report what actually happened. Here is the script we ran and the real call it made.
OCT 13 / Nick Khami
USPS phone number: how to talk to a real person at USPS
We called 1-800-ASK-USPS with general questions for this guide. Here is the voice menu that took 7 minutes to get through, the step that finally reached an agent, what the representative said about delivery times, missing mail, Hold Mail and scam texts, and the full 16 minute recording.
OCT 13 / Nick Khami
Costco customer service number: how to talk to a real person
We called Costco's membership and warehouse line with general questions and no member number. Here is the touch-tone menu, how long it took to reach a person, what the representative said about prices, refunds, non-members and scams, where Costco's own website says something different, and the full 19 minute recording.
OCT 13 / Nick Khami
Walmart customer service number: get past the AI agent to a person
We called 1-800-WALMART with general questions for this guide. An AI agent answers first; asking twice for a representative got us a live person. Here's what the rep and the AI each said about hours and refunds, and the full 6 minute recording.
OCT 13 / Nick Khami
Salon Per Se Bellaire: rescheduling a haircut with the same stylist
A real call moved a haircut to an evening slot with the customer's preferred stylist, after checking several acceptable days.
OCT 11 / Nick Khami
Rick booked dinner with one prompt
A table for two at Farmer's Grain, confirmed by phone for Saturday at 5 pm. The call cost 25 cents.
OCT 9 / Nick Khami
Hertz customer service number: how to reach a person
We called Hertz three times. On the past rentals line, a virtual assistant named Haley answers first. One call reached a live representative after six requests. One call ended when Haley hung up on us. Here are all three recordings, the exact prompts, and what the person told us.
OCT 8 / Nick Khami
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami
Gym day pass and pool access: have your AI assistant check before you go
A real call to Long Bridge Aquatics confirmed adult day pass prices and access rules. Use the same workflow to check a nearby gym or pool for your visit.
OCT 7 / Nick Khami
Gyms with sauna near me: have your AI check before you go
Our Reston YMCA call confirmed a $30 guest option with dry sauna and steam room access. Have your AI check the details for your own neighborhood.
OCT 7 / Nick Khami
How to cancel SiriusXM with help from your AI agent
Give your assistant the job of finding the right cancellation route and preparing the next step. Hear what a SiriusXM representative confirmed on our call.
OCT 7 / Nick Khami
recommendations
- Anthropic engineering - how Claude Code and agent tools are built, from the people building them.
- Simon Willison's weblog - daily, careful notes on what LLM tooling actually does.
- Latent Space - the AI engineer newsletter and podcast.
- The Cloudflare blog - agent readiness, MCP, and the plumbing of the agentic web.
- Stripe blog - machine payments and how agents pay for things.
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