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notes on AI agents that make phone calls for you.
Superintelligence Calling Index: compare personal superintelligence phone calling tools, hear the evidence and download the dataset.
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3 posts matching "dell". clear
How to reach a person at Dell customer service
We called Dell three times for this guide. Its customer service number twice ended at an AI assistant that hung up. Dell's sales line got us to a person in 4 minutes 38 seconds, who transferred us to customer care. Here's the path, what customer care said, and all three recordings.
OCT 22 / Nick Khami
How to get a private dining quote at Palmeri in Brentwood
Two real calls to Palmeri Ristorante in Brentwood, one in English and one in Italian, priced a private dinner for 8 in the wine room. The quotes differed, and nothing was booked.
OCT 16 / Nick Khami
How long it takes to reach a human at 64 companies (we recorded every call)
We went back through 107 customer service calls we've published to 64 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami
recommendations
- Anthropic engineering - how Claude Code and agent tools are built, from the people building them.
- Simon Willison's weblog - daily, careful notes on what LLM tooling actually does.
- Latent Space - the AI engineer newsletter and podcast.
- The Cloudflare blog - agent readiness, MCP, and the plumbing of the agentic web.
- Stripe blog - machine payments and how agents pay for things.
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