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6 posts matching "dental insurance". clear

Blue Shield of California dental 1-877-885-0254, a person in 2 minutes 49 seconds and a transfer to billing
Blue Shield of California dental phone number: switching a dental HMO to a PPO
A call4me customer's assistant called Blue Shield of California's dental line to ask about moving a family dental HMO to a PPO, then patched the member in. Here is the number, the phone tree, the 2 minute 49 second wait for a person, what two representatives said, and the full 10 minute recording.
OCT 16 / Nick Khami
San Francisco oral surgeon at 450 Sutter, an implant consult offered for October 20 at 9 AM
Book a dental implant consult with a San Francisco oral surgeon at 450 Sutter
A call4me customer's assistant called Dr. Peter Lyu's oral surgery office to request an implant consultation. The office offered October 20 at 9 AM and a $165 exam fee, but could not check the exact insurance plan, so nothing was booked.
OCT 16 / Nick Khami
A dental appointment booked, followed by a call to check insurance and the consultation fee
Muse called the dental office, then called back with the missing questions
Araa used Muse and call4me to arrange dental appointments with his wife, then follow up about insurance and the consultation fee.
OCT 9 / Nick Khami
Finding a new primary care doctor, 15 calls to 10 practices, 2 new-patient visits booked, recorded
How to find a new primary care doctor with an out-of-state plan (15 recorded calls)
A call4me user in Baltimore needed a new primary care doctor and had an out-of-state Blue Cross Blue Shield PPO. Their AI phone assistant called 10 practices. Here's who was taking new patients, who took the plan, how far out the first opening was, a $2,121 surprise, and all 15 recordings.
OCT 1 / Nick Khami
UnitedHealthcare phone number, 1-888-585-0631 and press 1 to reach a licensed agent
How to find the right UnitedHealthcare phone number and reach an agent
Most people searching for a UnitedHealthcare phone number are members, and for members the right number is on the ID card. Here are UnitedHealthcare's other numbers by plan type, all from uhc.com, and a recorded call to the individual and family line, where pressing 1 got a licensed agent on the line about 25 seconds later.
OCT 1 / Nick Khami
Time to a human at 59 companies, median 2:01 across 74 timed calls
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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