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How to find a new primary care doctor with an out-of-state plan (15 recorded calls)

A call4me user in Baltimore needed a new primary care doctor and had an out-of-state Blue Cross Blue Shield PPO. Their AI phone assistant called 10 practices. Here's who was taking new patients, who took the plan, how far out the first opening was, a $2,121 surprise, and all 15 recordings.

Nick Khami · · 57 min read
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Finding a new primary care doctor, 15 calls to 10 practices, 2 new-patient visits booked, recorded

The short answer: how to find a new primary care doctor comes down to calling several practices and asking the same four questions at each one: are you taking new patients, do you take my insurance, what's your first new-patient opening, with anyone, and is there a membership fee. On 15 calls to 10 practices in and around Baltimore, it took an afternoon and a morning to get two new-patient visits booked, and both were about 5 and 6 weeks out.

What the calls turned up:

  1. Out-of-state Blue Cross Blue Shield worked everywhere that answered the question. The patient has a Blue Cross Blue Shield of Alabama PPO and lives in Maryland. Four practices said yes. One of those front desks first said "I don't believe we can because it's out of state," checked, and came back with "yes, we do take the insurance."
  2. The doctor you pick may not have room. One practice's phone menu says "We are currently not accepting new patients." At another, the only providers with new-patient openings were "the three female nurse practitioners." The number listed for one doctor rang a different practice.
  3. The fastest openings weren't where the visits got booked. Two practices offered a new-patient slot about a week out (October 8 and October 9). Neither got booked: one was at a different office and wasn't the slot the user had asked for, so our caller passed it along instead, and on the other call our caller went quiet. The two visits that did get booked are on November 3 and November 13.
  4. Ask about a membership fee. One office answered with "Dr. [name removed] is a concierge provider." The membership is $2,121 a year, and you start with a meet and greet, not a visit.
  5. Plan on more than one call per practice. Four calls ran into an 8-minute limit the user's agent had set, mid-conversation. At two practices, a second call finished what the first one started.

These calls were made by a call4me user's AI phone assistant on Wednesday, September 30, 2026, between about 3:25 and 4:03 pm Eastern, and Thursday, October 1, between about 8:30 and 9:52 am Eastern. The user is okay with us sharing them, and every call is below with its recording and transcript. In the audio and transcripts, we muted the patient's name, date of birth, address, phone numbers and insurance member and group numbers, plus every staff member's and clinician's name. The visits got booked at two practices that we describe but don't name, because naming them would say where this patient will be seen. We muted their names, their health system's name and their addresses in the recordings too. We also cut silences longer than about 3 seconds down to about a second. Conversation, hold music, hold messages and menus are all left in, and each cut is marked in the transcript. A 37-second test call the user placed to a personal contact isn't included.

All 15 calls, side by side

For a new adult patient establishing primary care, with a Blue Cross Blue Shield of Alabama PPO, living in Baltimore:

Practice When (Eastern) Taking new patients? Out-of-state BCBS PPO? First opening offered What happened
1st Medical Associates (the Bowie Internal Medicine line), call 1 Sept 30, 3:25 pm Not answered Not answered None The automated assistant took the patient's details, said "We're having trouble finding your patient record," and put the call in a queue. The call ended while still waiting
1st Medical Associates, call 2 Sept 30, 3:30 pm Not answered Not answered None The automated assistant asked three times if this was the best number. A person picked up, heard nothing from our caller, and said "I am unable to hear you"
1st Medical Associates, call 3 Sept 30, 3:34 pm Yes, at its Crofton office: "I don't show a Bowie office as an option for new patient visits" Not asked Friday, October 9, 9:30 am or 2:30 pm, Crofton The October 8 slot the office had offered in a voicemail was gone. Nothing booked: our caller said the patient would call back
A health-system practice in northwest Baltimore, call 1 Sept 30, 3:48 pm Not answered Not answered None Menu and hold messages, then about 9 minutes of complete silence until the call reached its 12-minute limit. No one picked up
Sinai General Medicine Associates Sept 30, 3:48 pm Yes "Yes, we do accept that insurance" October 8 ("So for a new patient, the earliest is October 8th") Our caller went quiet after the date. "Hello?" three times, then the call ended. Nothing booked
Meshulam Medicine (concierge) Sept 30, 4:00 pm Yes, starting with a meet and greet "We do," through BlueCard Not given $2,121 a year membership. Our caller went quiet before the opening date came up
Kingdom Medicine (the number we had for it) Sept 30, 4:00 pm n/a n/a n/a The number rang a different practice, Primary Medicine: "That's not the doctor here"
The northwest Baltimore practice, call 2 Oct 1, 8:30 am Yes, with nurse practitioners Took the plan details and registered him Tuesday, November 3, at 8:50 am, 10 am or 2:20 pm Registered as a new patient. "October is already booked up." Hit the 8-minute limit before a time was picked
BW Primary Care Oct 1, 8:30 am No: "We are currently not accepting new patients" Not reached None The user ended the call during the menu
University of Maryland Midtown Health Center Oct 1, 8:31 am Not answered Not answered None All staff busy. Voicemail left
East Baltimore Medical Center Oct 1, 8:36 am Not answered Yes, after first saying "I don't believe we can" None The doctor we asked for wasn't on its list. Hit the 8-minute limit while the front desk was still looking
Total Health Care Oct 1, 8:38 am Not answered Not answered None About 4 minutes of hold music in the queue, then registration began. Hit the 8-minute limit after the address
A health-system practice in Baltimore County, call 1 Oct 1, 8:44 am Not answered "We do accept that Blue Cross and Blue Shield of Alabama" None yet A text-code check went nowhere, a person took the details, then hold. Hit the 8-minute limit on hold
The Baltimore County practice, call 2 Oct 1, 9:43 am "Dr. [name removed] is accepting new patients" Already on file Friday, November 13, 10:20 am Booked. Arrive 15 minutes early with insurance card, photo ID and medication list
The northwest Baltimore practice, call 3 Oct 1, 9:43 am Yes Already on file Tuesday, November 3, 8:50 am Booked with a nurse practitioner. Arrive 15 minutes early with insurance card, ID and a medication list

Some quick counts, ours and not the practices': of the 10 practices, 4 said they take the out-of-state BCBS PPO (and a fifth registered the patient with it without saying either way), 1 said on its phone menu it isn't taking new patients, and 2 got a booked new-patient visit, 33 and 43 days after the second morning of calls.

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Does Blue Cross Blue Shield work in other states?

For this patient, yes: every practice that answered the question said it takes his Alabama Blue Cross Blue Shield PPO in Maryland. The phrase that worked was naming the plan and "through the BlueCard program." At Sinai General Medicine Associates, that got "Yes, we do accept that insurance" on the first try. At Meshulam Medicine: "We do."

The BlueCard program is how Blue Cross Blue Shield plans work across state lines. Blue Cross Blue Shield's own glossary describes BlueCard PPO as a national program for members traveling or living outside their own plan's area, who get their plan's PPO level of benefits from providers designated as PPO providers there. It also lists a number for finding providers in another Blue company's area, 1-800-810-BLUE. Whether a given office is in network for your plan is still a question for your plan and the office. Ask both.

Front desks don't always know it, though. At East Baltimore Medical Center, the first answer was no:

"It has to be Maryland, DC, or Virginia. I don't believe we take out-of-state insurance, even though it's Blue Cross Blue Shield. But I'll ask."

A couple of minutes later: "Okay, so yes, we do take the insurance. It would just be out-of-state PPO." If you hear no, ask them to check. That call is below, with the other 14.

Primary care doctors accepting new patients: what "yes" sounded like

"Accepting new patients" came with conditions more often than not:

And at the Baltimore County practice, the plain version: "right now, Dr. [name removed] is accepting new patients."

A concierge practice charges a yearly membership on top of what your insurance covers. Meshulam Medicine takes the patient's plan and still charges the $2,121. Nothing on our call said what the membership includes, so ask.

Listen to all 15 calls, in order

September 30, 3:25 pm: 1st Medical Associates, call 1 (2 minutes 38 seconds)

September 30, 3:30 pm: 1st Medical Associates, call 2 (2 minutes 8 seconds)

September 30, 3:34 pm: 1st Medical Associates, call 3 (4 minutes 45 seconds)

September 30, 3:48 pm: the northwest Baltimore practice, call 1 (2 minutes 35 seconds)

September 30, 3:48 pm: Sinai General Medicine Associates (2 minutes 14 seconds)

September 30, 4:00 pm: Meshulam Medicine, the concierge fee (1 minute 49 seconds)

September 30, 4:00 pm: Kingdom Medicine's listed number (22 seconds)

The number we dialed is Primary Medicine's, on Primary Medicine's own website. Get the number from the practice you actually want.

October 1, 8:30 am: the northwest Baltimore practice, call 2 (7 minutes 41 seconds)

October 1, 8:30 am: BW Primary Care (59 seconds)

October 1, 8:31 am: University of Maryland Midtown Health Center (3 minutes)

October 1, 8:36 am: East Baltimore Medical Center, a no and then a yes (6 minutes 39 seconds)

October 1, 8:38 am: Total Health Care (7 minutes 5 seconds)

October 1, 8:44 am: the Baltimore County practice, call 1 (6 minutes 58 seconds)

October 1, 9:43 am: the Baltimore County practice, call 2, booked (8 minutes 54 seconds)

An hour after the first call ran out, our caller called back and finished it.

October 1, 9:43 am: the northwest Baltimore practice, call 3, booked (3 minutes 37 seconds)

The morning's first call to this practice got three times on November 3, but the 8-minute limit cut it off while the scheduler was asking which one. This call, about an hour later, picked one.

How to find a new primary care doctor, step by step

  1. Make a list of 8 to 10 practices, not one. It took 10 to get 2 bookings. One had stopped taking new patients, and one number didn't reach the doctor it was listed for.
  2. Get the number from the practice's own website. The number we had for Kingdom Medicine rang Primary Medicine, a different practice.
  3. Lead with "new patient." "I'm calling to set up a new patient appointment" got straight to scheduling. In phone menus, listen for a new-patient option. At East Baltimore Medical Center it took four recorded prompts to reach a person.
  4. Ask about insurance by name and add "through BlueCard" if your Blue Cross Blue Shield plan is from another state. If you hear "I don't believe we can," ask them to check.
  5. Ask "is there a membership fee?" before anything else at a practice you don't know. One answer was $2,121 a year.
  6. Ask for the first opening with any provider, not just one doctor. "Any weekday's fine, the earlier, the better" and "with any physician taking new patients" is how a nurse practitioner slot came up. Ask which office it's at.
  7. Have the registration answers ready. Every practice that registered the patient asked for some of: full name, date of birth, address, phone number, the insurance member ID and group number, and whose name the insurance is under. One asked for a Social Security number and was fine without it ("Absolutely, that's fine"). An automated system texted a code to the patient's phone to verify him.
  8. Pick a time on the call. Our caller tried to say goodbye before choosing one of three times. The scheduler stopped it: "you didn't tell me what time you wanted."
  9. Before you hang up, get: the date, time, provider, office address, and what to bring. Both practices said the same thing: arrive 15 minutes early, with your insurance card, photo ID and a list of your medications.

Where our caller fell short

What to say: a script that worked

Hi, I'm calling for [patient name]. I'm hoping to register [him/her/them] as a new primary care patient and book the earliest weekday appointment you've got with any provider taking new patients.

When they ask about insurance: "[Plan name], [PPO/HMO], out of state through the BlueCard program." If they say no: "Could you please check once, just to be sure?"

Then: "Is there a membership fee? What's the first new-patient opening, and with which provider? Which office is it at? What should [he/she/they] bring, and how early should [he/she/they] arrive?"

Let an AI phone assistant make the calls

These calls were made by call4me, an AI phone assistant that works inside the agent you already use (Claude Code, Codex, ChatGPT). You tell your agent what to get done. It calls and talks to the practice like a person would, asks you mid-call if something comes up, and reports back with the outcome and the transcript. It can call two practices at once, which is how the morning's eight calls fit in about 80 minutes.

If you use call4me, paste this into your agent:

Find me a new primary care doctor. Call [practices and phone numbers from their own websites], up to two at a time. At each one, ask: are you taking new patients, do you take my [plan] (out of state through BlueCard, if it is), is there a membership or concierge fee, and what's the earliest weekday new-patient opening with any provider, at which office. If the answer is no on insurance, ask them to check once. Book the earliest opening at a practice that takes my plan and charges no membership fee, and confirm the date, time, provider, office address and what to bring. Give a 15 minute limit per call. If a call gets cut off, call back and pick up where it left off.

Transcripts

"AI agent" is the call4me caller. Private details are muted in the audio and shown in brackets here. Timestamps match the recordings above, after the silence cuts.

1st Medical Associates, call 1

0:01 Recording: Calling Bowie Internal Medicine. Exciting news: we now have merged with First Medical Associates. Please listen to the following message, and one of our staff members will be happy to assist you. Thank you for calling First Medical Associates. Please listen to this message in its entirety, as our menu options have recently changed. If this is a medical emergency, please hang up and dial 911 immediately. If you are a new patient, press one. If you are an existing patient, press two. Para español, presione tres. If you are calling from a doctor's office or pharmacy, press four. For billing, press five. To hear these options again, press nine.

0:42 AI agent: Hmm. Hang on a sec.

0:48 Virtual assistant: Hi, I'm Melissa, a virtual assistant here to help with all appointment management needs, prescriptions, provider messages, or even late arrivals. Please state the reason for your call.

1:01 AI agent: Hi! This is Sarah, [name removed]'s assistant. I'm calling to confirm the new patient appointment [staff name removed] offered with Dr. [name removed] on Thursday, October 8th at 2:30 pm. And to make sure that's still available.

1:16 Virtual assistant: You are calling to check on an appointment, correct?

1:20 AI agent: Exactly, yeah. New patient appointment with Dr. [name removed], if that slot's still open.

1:27 Virtual assistant: Got it. Is this number the best one to reach the patient at?

1:32 AI agent: Yes, that's fine.

[5 seconds of silence cut to about 1]

1:34 Virtual assistant: All right, one moment. And what's the patient's full date of birth?

1:39 AI agent: [date of birth removed].

[5 seconds of silence cut to about 1]

1:42 Virtual assistant: All right, I've got [date of birth removed]. Is that right?

1:46 AI agent: Yeah, that's right.

[4 seconds of silence cut to about 1]

1:47 Virtual assistant: Got it. And what's the patient's last name?

1:51 AI agent: [name removed, spelled out].

[5 seconds of silence cut to about 1]

1:54 Virtual assistant: Just to confirm, that's [name removed, spelled out] for the last name, right?

1:59 AI agent: Yes, that's it.

[5 seconds of silence cut to about 1]

2:01 Virtual assistant: Got it. What is the patient's legal first name?

2:06 AI agent: [name removed].

[5 seconds of silence cut to about 1]

2:07 Virtual assistant: Just to confirm, the first name is [name removed, spelled out], right?

2:12 AI agent: Correct.

[4 seconds of silence cut to about 1]

2:13 Virtual assistant: Great. We're having trouble finding your patient record. Connecting you to a representative now.

2:21 AI agent: 'Kay, thanks.

2:22 Recording: Your position in queue is two. If you do not wish to wait, press six to speak with our AI team.

2:32 AI agent: Hmm. Hang on a sec.

[111 seconds of silence cut to about 1]

Nobody else speaks. The call ends at 2:38, still in the queue.

1st Medical Associates, call 2

0:01 Recording: Calling Bowie Internal Medicine. Exciting news: we now have merged with First Medical Associates. [The same greeting and menu as the first call.] If you are a new patient, press one. [...] To hear these options again, press nine.

0:42 AI agent: Okay, just a sec.

0:48 Virtual assistant: Hi, I'm Melissa, a virtual assistant here to help with all appointment management needs, prescriptions, provider messages, or even late arrivals. Please state the reason for your call.

1:00 AI agent: Hi, this is Sarah, [name removed]'s assistant. I'm calling to confirm the new patient appointment with Dr. [name removed] on Thursday, October 8th at 2:30, if that's still available.

1:12 Virtual assistant: You are calling to check on an appointment, correct?

1:16 AI agent: That's right. Yeah, just trying to confirm that new patient slot with Dr. [name removed] on October 8th at 2:30.

1:24 Virtual assistant: Got it. Is this number the best one to reach the patient at?

[8 seconds of silence cut to about 1]

1:28 Virtual assistant: Is this number the best one to reach the patient at?

[8 seconds of silence cut to about 1]

1:32 Virtual assistant: Is this number the best one to reach the patient at?

[21 seconds of silence cut to about 1]

1:35 Virtual assistant: It seems like we're having trouble connecting you to a representative now. Connecting you to a representative now to further assist you.

[3 seconds of silence cut to about 1]

1:43 Recording: Your position in queue is one. If you do not wish to wait, press six to speak with our AI agent, Melissa.

1:52 Representative: Hi, good afternoon. Thank you for calling First Medical Associates. This is [name removed]. How can I help you today?

[7 seconds of silence cut to about 1]

1:59 Representative: Hello?

[4 seconds of silence cut to about 1]

2:00 Representative: Truly sorry for the inconvenience, but I am unable to hear you. If you can hear me, please try calling back again. Thank you.

[12 seconds of silence cut to about 1]

Our caller never answers. The call ends at 2:08.

1st Medical Associates, call 3

0:02 Recording: Bowie Internal Medicine. Exciting news: we now have merged with First Medical Associates. [The same greeting and menu.] If you are a new patient, press one. [...] To hear these options again, press nine.

0:41 AI agent: Okay, we're a new patient.

[4 seconds of silence cut to about 1]

0:46 Virtual assistant: Hi, I'm Melissa, a virtual assistant here to help with all appointment management needs, prescriptions, provider messages, or even late arrivals. Please state the reason for your call.

0:57 AI agent: Hmm. Representative, please? I'm trying to reach new patient scheduling.

[4 seconds of silence cut to about 1]

1:03 Virtual assistant: Due to increased call volume, requesting a representative may result in long wait times. I can save you time by just giving me a few words of what you need, and I may be able to assist or route you to the appropriate team member.

1:15 AI agent: Uh, yeah, I need to schedule a new patient appointment with Dr. [name removed], and I was calling back about the Thursday, October 8th at 2:30 slot [staff name removed] mentioned in her voicemail.

[3 seconds of silence cut to about 1]

1:28 Virtual assistant: Perfect. Let's get you scheduled. Is this number the best one to reach the patient at?

1:33 AI agent: Umm, the callback number is [phone number removed].

[6 seconds of silence cut to about 1]

1:39 Virtual assistant: So the phone number is [phone number removed], right?

1:45 AI agent: Yes, that's right.

[6 seconds of silence cut to about 1]

1:48 Virtual assistant: All right, one moment. And what's the patient's full date of birth?

1:51 AI agent: It's [date of birth removed].

[5 seconds of silence cut to about 1]

1:56 Virtual assistant: All right, I've got [date of birth removed]. Is that right?

1:58 AI agent: Yep.

[5 seconds of silence cut to about 1]

2:00 Virtual assistant: Got it. And what's the patient's last name?

2:03 AI agent: [name removed, spelled out].

[5 seconds of silence cut to about 1]

2:07 Virtual assistant: Just to confirm, that's [name removed, spelled out] for the last name, right?

2:11 AI agent: That's right.

[5 seconds of silence cut to about 1]

2:13 Virtual assistant: Got it. What is the patient's legal first name?

2:16 AI agent: [name removed, spelled out].

[5 seconds of silence cut to about 1]

2:20 Virtual assistant: Thank you. That's [name removed, spelled out] for the first name, is that right?

2:23 AI agent: Yep, that's right.

[5 seconds of silence cut to about 1]

2:26 Virtual assistant: Great. And for the patient's medical records, what is the patient's biological sex?

2:31 AI agent: Male.

[3 seconds of silence cut to about 1]

2:34 Virtual assistant: Got it. Please describe the reason for your visit in one to two sentences.

2:38 AI agent: It's a new patient visit to establish primary care.

[4 seconds of silence cut to about 1]

2:43 Virtual assistant: Okay. Is there a particular provider you'd like to see?

2:46 AI agent: Yes, Dr. [name removed].

[4 seconds of silence cut to about 1]

2:50 Virtual assistant: Got it. You'd like to see Dr. [name removed], correct?

2:52 AI agent: Correct.

[4 seconds of silence cut to about 1]

2:55 Virtual assistant: Great! I'll schedule you. Do you have a location preference?

2:58 AI agent: Uh, the Bowie office is best. That's the one at 7801 Old Annapolis Road.

[4 seconds of silence cut to about 1]

3:06 Virtual assistant: I don't show a Bowie office as an option for new patient visits. Our available location is Crofton. Would you like to go to the Crofton location?

3:16 AI agent: Hmm, let me check on that real quick.

[3 seconds of silence cut to about 1]

3:19 Virtual assistant: Okay, I'll wait.

[3 seconds of silence cut to about 1]

3:20 AI agent: Yes, Crofton works, if it's with Dr. [name removed] on Thursday, October 8th at 2:30. And actually, [name removed]'s cell is best for the number. It's [phone number removed].

[4 seconds of silence cut to about 1]

3:34 Virtual assistant: You'd like to go to the Crofton location, correct?

3:36 AI agent: Yeah, that's fine. Could you share the Crofton office address as well?

[4 seconds of silence cut to about 1]

3:42 Virtual assistant: Got it. I'll look at Crofton. The Crofton office is located at 2200 Defense Highway, Suite 309, Crofton, Maryland, 21114. Would you like me to repeat that address? When would you like to schedule the appointment?

3:55 AI agent: No, no, I got that. Thank you. And yeah, that slot [staff name removed] mentioned was Thursday, October 8th at 2:30. That's what I'm trying to book.

[6 seconds of silence cut to about 1]

4:04 Virtual assistant: Got it. Let me check for availability on October 8th. One moment. I'm not seeing any availability on October 8th. The first opening I have is on Friday, October 9th, with Dr. [name removed] at the Crofton location at 9:30 am or 2:30 pm. Would either of those work for you?

4:24 AI agent: Hmm, let me check real quick. No, we'll hold off for now. I'll pass those options along, and he'll call back to schedule.

[6 seconds of silence cut to about 1]

4:36 Virtual assistant: Okay, sounds good. Just have him give us a call back when he's ready to schedule. Have a great day.

4:41 AI agent: Awesome, thanks so much. Bye!

The northwest Baltimore practice, call 1

0:01 Recording: Thank you for calling the office of [practice name removed]. If you are experiencing a true medical emergency, please hang up and dial 911, or go to your nearest emergency room. Please listen carefully as our menu options have recently changed. For appointments, prescription refills, referrals, medical records, or if you have a question for a doctor, please press 1. For our address, fax number, and hours of operation, please press 2. If this is a physician or representative calling from a physician's office, radiology, or lab, please press 3. Please remember, you can reach the providers directly through the patient portal. To repeat a list of menu options, please press 9 now. Thank you.

0:45 AI agent: Okay, yeah. Let's do appointments.

[8 seconds of silence cut to about 1]

1:01 Recording: Thank you for calling [hospital and health system name removed]. If you are experiencing a medical emergency, please call 911 immediately. Thank you for your patience. We will assist you shortly.

1:43 Recording: Please remember that you can make your appointment through DocASAP on our website at [website removed] and click Find a Doctor. Your provider would like to see you every six months. Please make that appointment today. Please remember to bring your photo ID, insurance card, and copay to every appointment. Instead of waiting for the next agent, you can send a message directly to the provider through the patient portal. Thank you.

2:13 Recording: Thank you for holding. If you are calling to speak to a provider and would like to leave this request on a voicemail box, please press 1. If you are calling to refill your medication and would like to leave your request for the provider, please press 2. If you would like to continue to hold for the next available agent, please press 3 now. Thank you.

[555 seconds of silence cut to about 1]

That cut was about 9 minutes of complete silence: no hold music, and no one picks up. The call ends at its 12-minute limit.

Sinai General Medicine Associates

0:00 Automated assistant: Thank you for choosing [health system name removed]. This call may be recorded for quality and training purposes. If this is a life-threatening emergency, please hang up and dial 911 or go to your nearest emergency room. Please have your insurance cards ready before scheduling an appointment. I am [name removed], your AI assistant. Para español, diga español. What are you calling about today?

0:26 AI agent: Hi! Um, this is Sarah, [name removed]'s assistant. I'm trying to see if you take his insurance and to get a...

0:33 Automated assistant: Thank you. Let's connect you to the right agent for your needs. Are you a medical professional?

0:39 AI agent: No.

0:39 Automated assistant: I want to make sure I get this right. Are you a medical professional?

0:43 AI agent: Nope.

0:44 Automated assistant: I am transferring you to a patient support center agent for further assistance. Please hold.

0:54 Agent: Thanks for choosing [health system name removed] Primary Care. My name is [name removed]. How may I help you today?

1:00 AI agent: Hi, this is Sarah, [name removed]'s assistant. I'm just trying to confirm you take his insurance and get the earliest new patient openings.

1:13 Agent: What is the insurance of the patient?

1:16 AI agent: Blue Cross Blue Shield of Alabama, PPO, uh, through the BlueCard program.

[4 seconds of silence cut to about 1]

1:23 Agent: Yes, we do accept that insurance. But let me go ahead and check when is the earliest available new patient.

1:36 Agent: So for a new patient, the earliest is October 8th.

1:51 Agent: Hello?

[3 seconds of silence cut to about 1]

1:53 Agent: Hello?

2:00 Agent: Hello?

Our caller doesn't answer, and the call ends at 2:14.

Meshulam Medicine

0:01 Office: Good afternoon, Dr. [name removed]'s office, this is [name removed], how may I help you?

0:05 AI agent: Hi, this is Sarah, [name removed]'s assistant. We're hoping to get a bit of info about establishing him as a new patient with Dr. [name removed].

0:17 Office: What's the person's name?

0:20 AI agent: [name removed, spelled out].

0:26 Office: And he would like to come in and do a meet and greet with Dr. [name removed]?

0:30 AI agent: Yeah, just a new patient visit to establish primary care, if he's accepting new patients.

0:37 Office: Now, Dr. [name removed] is a concierge provider. You have to pay a membership for our practice. Is that something he's interested in?

0:50 AI agent: Yeah. What's the membership fee?

0:54 Office: It would be $2,121 annually.

1:00 AI agent: Okay, that's helpful. And do you take Blue Cross Blue Shield of Alabama PPO through BlueCard? It processes through CareFirst in Maryland.

1:11 Office: We do.

1:12 AI agent: Perfect. And what's the earliest new patient opening that Dr. [name removed]...

1:18 Office: Now, it wouldn't be a new patient appointment, it would be a meet and greet just to meet the provider and, you know, talk and see if the provider would be a good fit for you, for the patient, and then vice versa. And then after that, once you sign the contract, you have to pay the membership fee, and then we have to set up the first appointment.

1:40 [unclear who]: I understand.

[4 seconds of silence cut to about 1]

1:45 Office: Okay. Okay. Hello?

The call ends at 1:49.

Kingdom Medicine's listed number

0:02 Office: Primary Medicine, how may I help you?

0:04 AI agent: Hi! This is Sarah, [name removed]'s assistant. Um, is Dr. [name removed] accepting new patients right now?

0:11 Office: Uh, no. Um, that's not the doctor here.

0:15 AI agent: Oh, okay. Uh, thanks for letting me know.

0:18 Office: You're welcome. Bye.

0:18 AI agent: Bye.

The northwest Baltimore practice, call 2

0:01 Recording: Thank you for calling the office of [practice name removed]. [The same menu as the hold call.] For appointments, prescription refills, referrals, medical records, or if you have a question for a doctor, please press one. [...] To repeat a list of menu options, please press nine now. Thank you.

0:45 AI agent: Okay, just a sec.

0:48 Recording: [A recorded message about the health system's home care services, its name and website muted.] Support groups can be incredibly helpful when facing difficult challenges. Please remember that you can make your appointment through DocASAP on our website at [website removed] and click Find a Doctor. Your provider would like to see you every six months. Please make that appointment today. Please remember to bring your photo ID, insurance card and copay to every appointment. Instead of waiting for the next agent, you can send a message directly to the provider through the patient portal. Thank you. Thank you for holding. If you are calling to speak to a provider and would like to leave this request on a voice mailbox, please press one. If you are calling to refill your medication and would like to leave your request for the provider, please press two. If you would like to continue to hold for the next available agent, please press three now. Thank you.

2:42 AI agent: Hold on.

3:23 Recording: For more than 35 years, [name removed] has delivered nationally recognized, compassionate care to patients and their...

3:35 Front desk: Thank you for calling [practice name and staff name removed]. How can I help you?

3:40 AI agent: Hi! This is [name removed]'s assistant. I'm hoping to register him as a new primary care patient and book the earliest weekday appointment that you've got with any physician taking new patients.

3:51 Front desk: And what insurance does he have?

3:54 AI agent: He has Blue Cross Blue Shield of Alabama PPO, out of state through BlueCard.

3:59 Front desk: Out of state Blue Cross Blue Shield?

4:05 AI agent: Yeah, of Alabama.

4:07 Front desk: Okay. Okay. So the earliest appointment we have for any of our providers, which are only the three female nurse practitioners, would be the end of October.

4:19 AI agent: Okay, yeah, that could work. Um. What day and time are those?

4:24 Front desk: What's the date of birth?

4:27 AI agent: It's [date of birth removed].

4:32 Front desk: And what's the last name?

4:34 AI agent: [name removed, spelled out].

4:40 Front desk: And what's the first name?

4:43 AI agent: [name removed, spelled out].

4:46 Front desk: Okay. All right. All right, and may I have his address?

4:56 AI agent: It's [address removed].

5:06 Front desk: [Reads back part of the address, removed.] And may I have his phone number?

5:14 AI agent: It's [phone number removed].

5:20 Front desk: [Reads back part of the number, removed.] And may I have the member ID number on the insurance card?

5:26 AI agent: Yeah, it's [member ID removed].

5:36 Front desk: Wait, I'm sorry, can you repeat that?

5:39 AI agent: [member ID removed].

5:48 Front desk: And the insurance is under his name or somebody else's?

5:52 AI agent: It's under his name.

5:54 Front desk: Okay. All right. All righty. So I'm gonna put him with our nurse practitioner [name removed].

[5 seconds of silence cut to about 1]

6:13 AI agent: Okay, fine.

6:17 Front desk: And does he prefer mornings or afternoon?

6:21 AI agent: Um. Either works for him, so just whatever's earliest.

6:25 Front desk: Okay. All right. Okay. First available appointment is not until November the 3rd, so October is already booked up. It's Tuesday. I have Tuesday, November the 3rd. I have an 8:50 in the morning. I have a 10 in the morning. And I have a... 2:20. Hello?

[3 silences cut to about 1 second each: 5, 5 and 4 seconds]

7:12 AI agent: Hi! Just real quick, could you confirm the clinic address?

7:17 Front desk: Oh, okay. It's [address removed].

7:26 AI agent: Perfect, thanks so much. Take care!

7:27 Front desk: And that's [zip code removed]. Okay, you didn't tell me what time you wanted.

7:34 AI agent: Oh, one sec. Sorry about that.

7:36 Front desk: Okay, I offered you three different times, so I need to...

The call ends at 7:41, at the 8-minute limit, before a time is picked.

BW Primary Care

0:00 Recording: Thank you for calling BW Primary Care. If this is a life-threatening emergency, please hang up and dial 911. If you know your party's extension, you may dial it at any time. We are currently not accepting new patients. To help us serve you more efficiently, please choose one method of communication when contacting our office, either by phone or through the patient portal, but not both. Sending multiple messages through different methods may delay our response time. If you are calling for medical records or referrals, please press 1. If this is a physician's office, or you need a prescription refill, please note that this line cannot schedule appointments, please press 2. To schedule an appointment or speak to an office associate, please press 3. If you are in need of the billing department, please hang up and call 667-239-2768 for Eldersburg, and 667-239-2721 for Foundry. To repeat this recording...

The user ends the call at 0:59.

University of Maryland Midtown Health Center

0:00 Recording: Hello, thank you for calling the Midtown Health Center, located at 800 Linden Avenue, 10th floor. If this is a medical emergency, please hang up and dial 911. Please listen to this message in its entirety to ensure you are best routed for your request. To schedule an appointment, for billing or insurance questions, to inquire about the completion of a form, or general office information, press one. For medication needs, including refill requests or prior authorizations, or order requests for referrals, labs, tests, or durable medical equipment, press two. If you are a healthcare provider and wanna notify our office about one of our patients, or you are a patient experiencing medical symptoms or have questions about your test results, press three. For assistance with community resources, such as transportation, housing, food, or completing applications, press four. To repeat these options, press five.

0:59 Recording: Hello, thank you for calling the University of Maryland Medical System. To leave a message with your name, date of birth, callback number, and reason for call, press one. To speak with a member of our team, press two. Thank you for your patience. We look forward to speaking with you.

1:16 Recording: Wait while I transfer your call. Hello, thank you for calling the University of Maryland Medical System. All staff members are currently busy taking other calls. Please hold, and your call will be answered in the...

Hold audio, with gaps of silence between.

[10 silences cut to about 1 second each: 4, 4, 4, 4, 4, 4, 4, 4, 4 and 4 seconds]

2:01 Recording: [...] front desk is not available. Please leave a message with your full name, date of birth, callback number, and reason for call.

2:09 AI agent: Hi, this is [name removed]'s assistant, calling to set up a new patient appointment.

[5 seconds of silence cut to about 1]

2:13 Recording: To send this message, press pound or hang up. To play it, three. To re-record it, four. To add to it, five. To discard it, six.

2:27 AI agent: Mm-hmm.

2:30 Recording: Record your message at the tone, then press pound.

2:34 AI agent: Hi, this is [name removed]'s assistant. I'm calling for [name removed], date of birth [removed]. The callback number is [phone number removed]. We're calling to register him as a new primary care patient and schedule the earliest appointment.

[5 seconds of silence cut to about 1]

The menu ("To send this message, press pound...") plays again over our caller's message.

2:54 Recording: To send this message, press pound or hang up. Your message has been sent. Goodbye.

East Baltimore Medical Center

0:00 Recording: Thank you for calling East Baltimore Medical Center. This message is bilingual. If this is an emergency, please hang up and call 9-1-1 or go to the nearest emergency room. [The same in Spanish.] For English, press 1. Para español, presione dos.

[4 seconds of silence cut to about 1]

0:29 Recording: If this is a medical emergency, please hang up and dial 9-1-1. Please listen closely to the menu options as they have recently changed. If you would like to schedule, change or cancel an appointment, press one. [The rest of the menu.]

[5 seconds of silence cut to about 1]

1:13 Recording: Thank you for calling East Baltimore Medical Center. [...] For automated servicing using our virtual assistant to confirm or cancel an appointment, press one. To schedule a new appointment, reschedule an existing appointment, or speak to an agent, press two.

[2 silences cut to about 1 second each: 3 and 4 seconds]

1:43 Recording: For automated servicing, if you are an existing patient, press one. If you are a new patient, press two.

[2 silences cut to about 1 second each: 3 and 4 seconds]

1:58 Front desk: Thanks for calling East Baltimore Medical Center. This is [name removed]. How may I assist you?

2:02 AI agent: Hi! This is [name removed]'s assistant. I'm calling to set up a new patient appointment for him, with Dr. [name removed], if she's accepting new patients. And to confirm you take his Blue Cross Blue Shield of Alabama PPO.

[4 seconds of silence cut to about 1]

2:17 Front desk: Okay, um. I don't think... because it's a PPO, but it's for Alabama, I don't believe we can because it's out of state.

2:32 AI agent: Okay. Could you check if it goes through BlueCard or CareFirst? It's Blue Cross Blue Shield of Alabama PPO, but he's located in Maryland.

2:43 Front desk: Now, is his- so is the company you work for based out of that state?

2:51 AI agent: Huh. I don't know. Let me check on that. I don't have his employer details, but the plan is BCBS of Alabama PPO with BlueCard, CareFirst. Does that help you verify it?

3:06 Front desk: No, because of the state. It has to be Maryland, DC, or Virginia. I don't believe we take out-of-state insurance, even though it's Blue Cross Blue Shield. But I'll ask. And you said what was the provider's name?

3:20 AI agent: Sure, thank you. The provider's name is Dr. [name removed]. If they can't take the BCBS Alabama, we won't do self pay, but could you please check once just to be sure?

3:34 Front desk: Sure. And this is East Baltimore Medical Center, 1000 East Eager?

3:41 AI agent: Yes, that's it.

3:49 Front desk: [unclear] Okay, 'cause we have a lot of residents too, so give me one moment.

[6 seconds of silence cut to about 1]

3:58 AI agent: Sure, no problem.

[5 seconds of silence cut to about 1]

4:16 Front desk: I'm answering a question while I'm looking up the provider's name as well.

4:19 AI agent: No worries. Take your time.

4:37 Front desk: Okay. Let's see. You said [name removed]?

4:43 AI agent: [name removed].

[2 silences cut to about 1 second each: 5 and 4 seconds]

4:59 Front desk: We have a [name removed], but not [name removed]. Okay, so yes, we do take the insurance. It would just be out-of-state PPO.

[6 seconds of silence cut to about 1]

5:16 AI agent: Okay, great. Good to know.

5:20 Front desk: I know, right? I wasn't sure about the state because I know it's different. I don't see the provider's name.

[4 seconds of silence cut to about 1]

5:32 AI agent: Oh, okay. So she's not listed in your system?

5:36 Front desk: She's not on my screen of providers at East Baltimore Medical Center. That's what I'm looking for. And I type in her name.

5:44 Front desk: [Mostly to herself, partly unclear, while she searches. She mentions the University of Maryland and MedStar.]

[5 silences cut to about 1 second each: 11, 5, 6, 11 and 4 seconds]

6:34 Front desk: So she is not with us.

The call ends at 6:39, at the 8-minute limit.

Total Health Care

0:01 Recording: Calling Total Health Care, where your health is our priority. If this is a medical emergency, please hang up and dial 911. If you're having a mental health emergency, please hang up and call 988. All calls are being recorded and monitored for training purposes. If you know the party you are trying to reach, please dial the extension now. Para español, marque el nueve. If you would like to schedule, cancel, or reschedule an appointment, please press one. For pharmacy and medical refills, please press two. If you need to speak to a nurse, please press three. If you are a medical provider, hospital, or health care organization, please press four. For all other services, please press five. Please note our location has moved from Mondawmin to our Division location at 1501 Division Street. For directions or more information, please visit our website or press one to speak to a representative.

0:59 AI agent: Let's get to appointments. I'll press one.

1:04 Recording: Thank you for calling Total Health Care. For medical appointments, press one. For dental appointments, press two. For behavioral health, including substance abuse, press three. For telehealth, press four.

1:16 AI agent: Okay, medical appointments. I'll press one again.

1:19 Recording: Your place in queue is four. Please wait for the next available representative.

About 4 minutes of hold music.

5:38 Representative: Total Health Care, this is [name removed] speaking. How may I help?

5:40 AI agent: Hi! This is [name removed]'s assistant. Um, I'm calling to register him as a new adult primary care patient for Dr. [name removed]. And, uh, get the earliest weekday new patient appointment.

5:55 Representative: What's his date of birth?

5:58 AI agent: [date of birth removed].

[4 seconds of silence cut to about 1]

6:00 Representative: [Checks the year, removed.]

6:03 AI agent: [removed].

6:07 Representative: And what did you say the patient's last name was?

6:10 AI agent: [name removed, spelled out].

[3 silences cut to about 1 second each: 4, 5 and 5 seconds]

6:20 Representative: [name removed], and first name?

6:24 AI agent: [name removed, spelled out].

6:28 Representative: I figured you said that. I apologize. And could you give me his date of birth one more time, please?

6:32 AI agent: Sure! [date of birth removed].

[6 seconds of silence cut to about 1]

6:37 Representative: Would you happen to have the patient's social security number?

6:42 AI agent: Hmm, let me check on that real quick. [name removed] can provide that online or in person, if you need it. But is there any other way to register him without it?

6:52 Representative: Absolutely, that's fine.

6:54 AI agent: Okay, great.

[6 seconds of silence cut to about 1]

6:55 Representative: The patient's, um, address?

6:58 AI agent: [address removed].

[27 seconds of silence cut to about 1]

Nobody speaks after that. The call ends at 7:05, at the 8-minute limit.

The Baltimore County practice, call 1

0:01 Automated assistant: Thank you for choosing [health system name removed]. This call may be recorded for quality and training purposes. If this is a life-threatening emergency, please hang up and dial 911 or go to your nearest emergency room. Please have your insurance cards ready before scheduling an appointment. I am [name removed], your AI assistant. Para español, diga español. What are you calling about today?

0:25 AI agent: Hi! This is [name removed]'s assistant. I'm calling to schedule a new patient appointment with Dr. [name removed].

0:34 Automated assistant: Thank you. Just a moment. Before I transfer you, I am going to try to find the patient's record. I wasn't able to find a record linked to the number you are calling from. Is there another phone number that could be on file for the patient?

0:49 AI agent: Yeah, try [phone number removed].

0:55 Automated assistant: In order to locate the patient record, may I please have the patient's date of birth?

1:01 AI agent: Sure! It's [date of birth removed].

1:06 Automated assistant: And the patient zip code, please?

1:09 AI agent: [zip code removed].

1:13 Automated assistant: Please hold while I verify the details. All right, to protect the patient's privacy, I'll send a one-time code to the patient's phone, and then ask you to read it back to me. Is it okay to proceed?

1:26 AI agent: Yeah, that's fine.

1:29 Automated assistant: Thank you. The code may take a few moments to arrive. Once you get it, please enter or read it back to me. [...] I didn't quite hear you. Can you say it again?

[2 silences cut to about 1 second each: 4 and 6 seconds]

2:03 AI agent: I don't have it yet.

2:06 Automated assistant: I may have misheard you. Can you please enter or repeat the code?

2:12 AI agent: Hmm. Just a sec. Checking on that.

2:19 Automated assistant: Sure, take your time. I didn't quite hear you. Can you say it again?

2:35 AI agent: Still waiting on it.

[3 seconds of silence cut to about 1]

2:38 Automated assistant: Okay, I am sending you the code again. Once you get it, please read it back to me. [...] I didn't quite hear you. Can you say it again?

[5 silences cut to about 1 second each: 5, 4, 10, 3 and 3 seconds]

2:57 AI agent: Um. Yeah, still waiting.

3:01 Automated assistant: Let's connect you to the right agent for your needs. What kind of appointment are you trying to make?

3:08 AI agent: A new patient appointment with Dr. [name removed] to establish care, an annual physical.

3:12 Automated assistant: I am transferring you to a patient support center agent for further assistance. Please hold.

[3 seconds of silence cut to about 1]

3:21 Agent: Thanks for choosing [health system name removed] Primary Care. My name is [name removed]. How may I help you today?

3:27 AI agent: Hi! This is [name removed]'s assistant, calling to set up a new patient appointment with Dr. [name removed], and I was also hoping to confirm that they take his BCBS of Alabama PPO.

[4 seconds of silence cut to about 1]

3:39 Agent: Let me go ahead and check Blue Cross and Blue Shield.

[3 seconds of silence cut to about 1]

3:48 Agent: All done. Sorry, what is your relationship with the patient?

3:51 AI agent: I'm [name removed]'s assistant. Yeah, um, I'm still waiting on a verification code, though. So if we can't verify that immediately, is that gonna be an issue?

4:03 Agent: Um, no, but we can accept that. What is your name?

4:09 AI agent: [The patient's name, spelled out, removed.]

4:19 Agent: And you're the assistant of the patient?

4:22 AI agent: Yeah, that's right.

[4 seconds of silence cut to about 1]

4:24 Agent: What is the name of the patient? We do accept that Blue Cross and Blue Shield of Alabama.

4:30 AI agent: Okay, great. Uh, [name removed] is the patient. His phone number is [phone number removed].

4:40 Agent: What is your name, ma'am?

4:43 AI agent: I'm [name removed]'s assistant. I don't really have a name.

4:46 Agent: No, I need... uh, I need your name. For documentation.

4:54 AI agent: You can just put down [name removed]'s assistant.

[6 seconds of silence cut to about 1]

5:02 Agent: Date of birth of the patient?

5:06 AI agent: [date of birth removed].

5:08 Agent: Phone number of the patient?

5:12 AI agent: [phone number removed].

[9 seconds of silence cut to about 1]

5:16 Agent: Address of the patient?

5:20 AI agent: [address removed].

5:28 Agent: Member ID number for Blue Cross and Blue Shield?

5:33 AI agent: [member ID and group number removed].

[4 seconds of silence cut to about 1]

5:46 Agent: Let me go ahead and check for Dr. [name removed], when is the earliest available schedule. Do you need a morning or afternoon schedule for the patient?

5:54 AI agent: Any weekday's fine, the earlier, the better.

6:01 Agent: Stay on the line for about a couple of minutes. I'll get back to you.

6:05 AI agent: Sure, no problem.

Hold music.

The call ends at 6:58 on hold, at the 8-minute limit.

The Baltimore County practice, call 2 (booked)

0:03 Automated assistant: Thank you for choosing [health system name removed]. This call may be recorded for quality and training purposes. If this is a life-threatening emergency, please hang up and dial 911 or go to your nearest emergency room. Please have your insurance cards ready before scheduling an appointment. I am [name removed], your AI assistant. Para español, diga español. What are you calling about today?

0:27 AI agent: Hi, I'm [name removed]'s assistant. We're trying to book a new patient appointment with Dr. [name removed].

0:37 Automated assistant: Thank you. Just a moment. Before I transfer you, I am going to try to find the patient's record. I wasn't able to find a record linked to the number you are calling from. Is there another phone number that could be on file for the patient?

0:51 AI agent: Yeah, they may have [phone number removed] on file.

0:59 Automated assistant: In order to locate the patient record, may I please have the patient's date of birth?

1:04 AI agent: [date of birth removed].

1:09 Automated assistant: And the patient's zip code, please?

1:11 AI agent: [zip code removed].

1:15 Automated assistant: Please hold while I verify the details. Let's connect you to the right agent for your needs. What kind of appointment are you trying to make?

1:24 AI agent: New patient appointment.

1:28 Automated assistant: I am transferring you to a patient support center agent for further assistance. Please hold.

[6 seconds of silence cut to about 1]

1:56 Agent: Hi, thank you for choosing [health system name removed]. This is [name removed]. How can I help you today?

2:00 AI agent: Hi! This is [name removed]'s assistant. We were hoping to book a new patient appointment with Dr. [name removed], and also correct the phone number on file.

[3 seconds of silence cut to about 1]

2:09 Agent: Sure, let me help you with this. By the way, what is your first name, I'm sorry?

2:14 AI agent: [name removed]'s first name is [name removed].

2:18 Agent: I mean your first name.

2:20 AI agent: I'm [name removed]'s assistant.

2:29 Agent: Can you spell out to me [name removed]'s last name, and may I have his date of birth?

2:34 AI agent: Sure, it's [last name and date of birth removed].

[3 silences cut to about 1 second each: 4, 5 and 8 seconds]

2:48 Agent: Okay, let me pull... Can you also confirm [name removed]'s home address and insurance details, please?

2:57 AI agent: Home address is [address removed]. Insurance is Blue Cross Blue Shield of Alabama, PPO. Member ID [removed]. Group number [removed].

3:19 AI agent: Of course.

3:21 Agent: And by the way, what is the current number that you want me to change?

3:26 AI agent: [phone number removed]. That's his cell. The other number was incorrect.

[4 seconds of silence cut to about 1]

3:33 Agent: Got it. What is the other number you want me to change? Since [removed] is already updated here.

3:41 AI agent: Oh, that's the one to have on file.

3:45 Agent: Got it. It's already on file. Let me now look for the next new patient appointment. And you mentioned the patient preferred Dr. [name removed]?

3:55 AI agent: Yes, Dr. [name removed], please.

3:59 Agent: Got it. Let me check here if he's accepting new patients.

4:04 AI agent: Sure.

[4 seconds of silence cut to about 1]

4:16 Agent: Okay, so right now, Dr. [name removed] is accepting new patients. Let me just place the call on hold for a few minutes. Let me look for his next appointment. I'll be back to you. Please stay on the line.

4:28 AI agent: Sure, no problem.

About three and a half minutes of hold music.

[9 seconds of silence cut to about 1]

7:48 Agent: Hi, thanks so much for patiently waiting.

7:51 AI agent: No problem.

7:54 Agent: Okay, so right now, as per checking, the next appointment for Dr. [name removed] for a new patient visit is November the 13th, Friday, 10:20.

8:05 AI agent: That works. Go ahead and take it.

8:11 Agent: Okay, just a few reminders to arrive 15 minutes before. Just bring the insurance card, photo ID, current list of all his medications. And do you want me to confirm the office address?

8:24 AI agent: Yeah, please.

8:29 Agent: Okay, the office address for Dr. [name removed] for [name removed]'s visit is [address removed].

8:42 AI agent: That's it. Thank you. That was super helpful.

8:46 Agent: You're welcome, and thank you so much for choosing [health system name removed]. Bye now. Have a great day.

8:51 AI agent: You too. Bye!

The northwest Baltimore practice, call 3 (booked)

0:01 Recording: Thank you for calling the office of [practice name removed]. If you are experiencing a true medical emergency, please hang up and dial 911, or go to your nearest emergency room. Please listen carefully as our menu options have recently changed. For appointments, prescription refills, referrals, medical records, or if you have a question for a doctor, please press 1. For our address, fax number, and hours of operation, please press 2. If this is a physician or representative calling from a physician's office, radiology, or lab, please press 3. Please remember, you can reach the providers directly through the patient portal. To repeat a list of menu options, please press 9 now. Thank you.

0:45 AI agent: One second.

0:49 Recording: For more than 35 years, [name removed] has delivered nationally recognized, compassionate care to patients and their families in the community. [...] To discover all the ways we are here to help your family, visit [website removed].

1:36 Front desk: Thank you for calling [practice name and staff name removed]. How can I help you?

1:41 AI agent: Hi! This is [name removed]'s assistant. I was following up to schedule his new patient visit with nurse practitioner [name removed]. We talked earlier today, but the call dropped before we chose a time. Could we book Tuesday, November 3rd?

1:54 Front desk: Yes.

1:55 AI agent: Great. Could we take the 8:50?

1:56 Front desk: Okay, let me see. Let me see if it's still available. What is the date of birth again?

2:02 AI agent: [date of birth removed].

[4 seconds of silence cut to about 1]

2:11 Front desk: And what's the last name again?

2:13 AI agent: [name removed, spelled out].

2:16 Front desk: Yes. Okay, let me see. He was being scheduled as a new patient.

[3 silences cut to about 1 second each: 4, 4 and 5 seconds]

2:41 Front desk: And what day was that? What day was that that I offered you?

[4 seconds of silence cut to about 1]

2:49 AI agent: Tuesday, November 3rd.

2:53 Front desk: The 3rd, okay, I thought so. Let me see. Okay, and what time was it that you wanted?

2:59 AI agent: 8:50 in the morning, if that's still available.

3:03 Front desk: Okay. Yes, it is still available. Okay. So, November the 3rd at 8:50.

3:09 AI agent: Great. Could you confirm you've got his callback number correct? [phone number removed].

3:17 Front desk: Yes, that is what we have. He's a new patient, so he has to arrive 15 minutes early. He has to bring his insurance card, his ID, and if he takes medication, a list of his medications.

3:30 AI agent: Perfect. That's all set then. Thanks so much.

3:33 Front desk: Okay. All right. Thank you. Have a good day.

3:35 AI agent: You too, bye.

primary care doctor · new patient · bluecard · blue cross blue shield · insurance · ai phone assistant

Nick Khami @skeptrunebuilds call4me, the phone for your AI agent. software engineer; previously founded Trieve. email me@call4.me.

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