Mount Sinai Doctors phone number at 104 Delancey Street: the menu, the hold, and what three calls found
A call4me customer's assistant called the Mount Sinai Doctors practice at 104 Delancey Street three times to confirm two annual physicals. Here is the phone menu, how long each call took to reach a person, what staff said about fasting and check-in, and all three recordings.
Nick Khami / / number verified / 8 min readThe short answer: the Mount Sinai Doctors practice at 104 Delancey Street, New York, NY 10002 is 212-677-2157. That is the number Mount Sinai's own 104 Delancey Street location page lists, and the one dialed on all three calls below. The same page lists the central line 1-800-MD-SINAI, fax 212-982-2792, and office hours of 8:00am to 8:00pm Monday to Friday and 9:00am to 5:00pm Saturday. Nobody dialed the central line on these calls.
The path to a person on these calls:
- The greeting, a Spanish option (9) and an emergency notice play.
- At the main menu, press 1 ("To schedule, reschedule, or cancel an appointment").
- At the next menu, press 2 ("to connect with a representative for personalized assistance with your appointments"). Press 1 there is the self-service option.
- An automated system asks for the patient's date of birth, then the phone number on the medical record, and sometimes the five-digit ZIP code.
- If it can't find a single record, it sends you to a person: "Please let me connect you with a patient access coordinator", or "We found multiple records with the given identifiers. Let me route you to an agent."
How long it took to reach a person: 4 minutes 14 seconds, 3 minutes 59 seconds and 2 minutes 6 seconds. The two longer calls held for about 66 and 47 seconds after an announced "estimated wait time" of "one, two, five minutes" and "one, two, four minutes". The quickest call skipped the hold after the "multiple records" message.
On Monday, October 12, 2026, between 9:10 and 9:38 am Eastern, a call4me customer's assistant used call4me to confirm two annual physicals booked for the next day at this practice: one for the customer's fiancée, and one for the customer. The calls were confirm only. Nothing was booked, canceled or changed. What staff said:
- Annual physicals "normally" take 30 minutes. Arrive 15 minutes early to sign documents and fill out medical history.
- Bring a legal ID and insurance card. "Most likely all that's needed is her legal ID and insurance card for check-in." Bring your current medications, or a list of them, and any records from previous doctors.
- The fasting answer varied by representative. "They normally suggest fasting four to six hours prior to the appointment" (first call). "If he's scheduled for an annual, initially fasting is recommended, but it's not required" (second call). "They do need to be fasting six hours prior to the appointment" (third call, after the representative checked the patient's age).
- Staff wanted several identifiers before discussing an appointment. One representative accepted the patient's name, date of birth and record phone number. Another asked for the home address and phone number. A third asked for the street address and email, and wouldn't open the chart without the street address.
What the three calls established
| Detail | What the calls established |
|---|---|
| Number dialed | 212-677-2157, matching Mount Sinai's 104 Delancey Street location page |
| Greeting | "Thank you for calling Mount Sinai Doctors at 104 Delancey Street" |
| Menu path to a person | Press 1 (appointments), then 2 (a representative), then the patient's date of birth and record phone number |
| Time to a person | 4:14 (call 1), 3:59 (call 2), 2:06 (call 3) |
| Who answered | "Mount Sinai Health System" on calls 1 and 3; "Mount Sinai Doctors" on call 2 |
| Identity checks | Name, date of birth and record phone (call 1); name, date of birth, home address and phone (call 3); name, date of birth, street address and email, refused without the street address (call 2) |
| Appointments | Both annual physicals confirmed for the next day at 11:30 AM with a primary care doctor at 104 Delancey Street (calls 1 and 3) |
| Visit length | "Normally for annual physicals, they're thirty minutes long" (call 1) |
| Arrival | 15 minutes early, for paperwork and medical history (call 1) |
| What to bring | Legal ID and insurance card; current medications or a list; records from previous doctors (call 1) |
| Fasting | 4 to 6 hours (call 1); recommended but not required for an annual (call 2); 6 hours (call 3) |
What these calls did not establish
- Nobody confirmed bloodwork. The assistant mentioned bloodwork on two calls, but no representative said labs were ordered. The fasting answers were about annual physicals in general.
- The fasting rule is not settled. Three representatives gave three answers. If it matters for your visit, ask your doctor's office or check the MyMountSinai portal rather than relying on one call.
- The phone menu is as heard on October 12, 2026. Key presses aren't audible in the recordings. On the second call the assistant said "option one" and "two" aloud as well.
- We don't know which options lead elsewhere. No call tried prescription refills (2), referrals (3), records (4), billing (5) or directions and hours (6).
- Attendance isn't shown. The calls confirmed appointments the day before. They don't show that either visit happened.
- The hold estimates are unclear. "One, two, five minutes" is what the system said. The actual holds were about 66 and 47 seconds.
Listen to the calls
All three calls are published in full, with original voices and timing. Silences cover the patients' names, dates of birth, phone numbers, home address, ZIP code, email and age, the account owner's name in the assistant's introduction, the doctor's name and the representatives' first names. The practice name, address, appointment time and visit type stay audible. Nothing is cut. The first call is also on the examples page.
The transcripts were reviewed against the saved call text and independent automatic transcriptions of each source and export. No human listening verification is claimed. Key presses aren't audible, so the quiet gaps after a menu are the caller pressing keys.
Call 1: confirming the fiancée's annual physical
9:10 am Eastern. The recording lasts 6 minutes 57 seconds, including the full hold and the closing survey.
Jump to a moment:
- 0:00 "Thank you for calling Mount Sinai Doctors at 104 Delancey Street"
- 0:21 The main menu
- 0:50 The second menu: "Press two to connect with a representative"
- 1:06 The date of birth prompt
- 1:56 "Please let me connect you with a patient access coordinator"
- 2:25 "Your estimated wait time is one, two, five minutes"
- 4:14 A representative answers
- 4:54 "The appointment is confirmed"
- 5:09 "Normally for annual physicals, they're thirty minutes long"
- 5:41 "Legal ID and insurance card for check-in"
- 5:54 "They normally suggest fasting four to six hours"
- 6:08 The satisfaction survey
Read the transcript of call 1
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. No human listening verification is claimed.
Phone system: Thank you for calling Mount Sinai Doctors at 104 Delancey Street
AI agent: [mouth noise]
Phone system: Para continuar en español, oprima número nueve
AI agent: Hmm.
Phone system: If this is a medical emergency, hang up and dial nine one one or go to your nearest emergency room. This call may be monitored or recorded for quality and training purposes
AI agent: Mm.
Phone system: To schedule, reschedule, or cancel an appointment, press one. For prescription refills, or if you're calling from a pharmacy, press two. For questions regarding referrals, authorizations, or pre-certifications, press three. For medical records, press four. For billing questions, press five. For directions, our practice address, our hours of operation, or our fax number, press six
AI agent: Mm.
Phone system: For quick and convenient service, press one to use our self-service option to hear, cancel, or reschedule your appointments. Press two to connect with a representative for personalized assistance with your appointments
AI agent: Hmm.
Phone system: Please provide the patient's date of birth in the format of January twelfth, nineteen ninety or oh one twelve nineteen ninety
AI agent: Oh, sure. That's [patient date of birth muted].
Phone system: Please provide a phone number associated with the patient's medical record
AI agent: Sure. That number is [patient phone number muted].
Phone system: Sorry, can you please provide the ten digit phone number that is associated with your medical record again
AI agent: Yeah, no problem. It's [patient phone number muted].
Phone system: I couldn't complete your request. Please let me connect you with a patient access coordinator. At Mount Sinai, we always strive to improve the patient experience. To help us better understand how we can better serve you in the future, please stay on the line after your call is completed for a brief survey. Currently, all our associates are busy. Please hold for the next available associate. Thank you for your patience. Your estimated wait time is one, two, five minutes. While you wait, did you know you can manage your care right from your phone? With the My Mount Sinai app and patient portal, you can message your provider, view test results, pay your bill, and much more. Need care now? Use the app to find care and book appointments. Check your symptoms and access virtual care. For urgent health issues like coughs, colds, or sore throats, Mount Sinai Virtual Urgent Care is available on your phone, tablet, or computer. No appointment needed. Download the My Mount Sinai app from the Apple App Store or Google Play to get started
[Hold, about 3:08 to 4:14, retained in full.]
4:14 Representative: Hello, thank you for calling Mount Sinai Health System. My name is [representative first name muted]. How can I help you
AI agent: Hi, I'm just calling to confirm an appointment for someone. Uh. [patient name muted]? She should have an appointment tomorrow, Tuesday the 13th, at 11:30.
Representative: Do you have her phone number to access her chart
AI agent: I do, yeah. It's [patient phone number muted].
Representative: Thank you so much, and please repeat the date of birth and full name one more time
AI agent: Sure. [patient name muted], date of birth [patient date of birth muted].
Representative: Mm-hmm. Thank you so much. Um, the appointment is confirmed with primary care doctor [doctor name muted] at one oh four Delancey Street, and this is for an annual physical
AI agent: Okay, perfect. And do you know about how long the visit will take, and what she should bring?
Representative: Normally for annual physicals, they're thirty minutes long. Um, she should get there fifteen minutes before just to complete any pre-visit steps like signing documents and also fill out some medical information that they would need just to give her, um, give the doctor an idea of her past
AI agent: Right.
Representative: If she does have any medical, uh, medication that she's currently taking, she can bring the medications or bring a list of medications she's currently taking, and any medical records she would have from previous doctors, she can bring to this visit as well
AI agent: Great, thank you.
Representative: But most likely all that's needed is her, um, legal ID and insurance card for check-in
AI agent: Okay. Um. And since she's got blood work, does she need to fast ahead of time?
Representative: Yes, I would suggest fasting. They normally suggest fasting four to six hours prior to the appointment
AI agent: Gotcha. Thanks so much.
Representative: My pleasure. Thank you for calling Mount Sinai. Have a great day. Bye bye
AI agent: You too. Bye.
Phone system: On a scale from zero to ten, where zero means not at all likely and ten means extremely likely, how likely are you to recommend our health system based on the quality of care you received? Please say or enter your number from zero to ten. Sorry, I didn't hear you. Please answer the question. Sorry, I didn't hear you. Please answer the question. Sorry, I didn't hear you. Please answer the question
[The call ends during the survey.]
Call 2: the chart stayed closed without a street address
9:31 am Eastern, for the customer's own appointment. The recording lasts 5 minutes 27 seconds.
Jump to a moment:
- 0:48 The assistant says "option one" aloud
- 1:07 The date of birth prompt
- 1:17 "You have not provided your date of birth"
- 2:00 "Please let me connect you with a patient access coordinator"
- 2:29 "Your estimated wait time is one, two, four minutes"
- 3:59 "Thank you for calling Mount Sinai Doctors"
- 4:29 The representative asks for the street address and email
- 4:50 "We need the street address in order to enter the chart"
- 5:06 "Fasting is recommended, but it's not required"
Read the transcript of call 2
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. No human listening verification is claimed.
Phone system: Thank you for calling Mount Sinai Doctors at 104 Delancey Street. Para continuar en español, oprima número nueve. If this is a medical emergency, hang up and dial 911 or go to your nearest emergency room. This call may be monitored or recorded for quality and training purposes. To schedule, reschedule, or cancel an appointment, press 1. For prescription refills, or if you're calling from a pharmacy, press 2. For questions regarding referrals, authorizations, or pre-certifications, press 3. For medical records, press 4. For billing questions, press 5. For directions, our practice address, our hours of operation, or our fax number, press 6
AI agent: Okay, option one, please.
Phone system: For quick and convenient service, press 1 to use our self-service option to hear, cancel, or reschedule your appointments. Press 2 to connect with a representative for personalized assistance with your appointments
AI agent: Two.
Phone system: Please provide the patient's date of birth in the format of January 12, 1990 or 01-12-1990
AI agent: Hmm. [possible start of patient date of birth muted]
Phone system: You have not provided your date of birth
AI agent: [patient birth year muted]
Phone system: Please provide the phone number associated with the patient's medical record
AI agent: One sec. [patient phone number muted] Hmm.
Phone system: Please provide the five digit zip code associated with the patient's medical record. Please provide your zip code. I couldn't complete your request. Please let me connect you with a patient access coordinator. At Mount Sinai, we always strive to improve the patient experience. To help us better understand how we can better serve you in the future, please stay on the line after your call is completed for a brief survey. Currently, all our associates are busy. Please hold for the next available associate. Thank you for your patience. Your estimated wait time is one, two, four minutes. While you wait, did you know you can manage your care right from your phone? With the My Mount Sinai app and patient portal, you can message your provider, view test results, pay your bill, and much more. Need care now? Use the app to find care and book appointments. Check your symptoms and access virtual care. For urgent health issues like coughs, colds, or sore throats, Mount Sinai Virtual Urgent Care is available on your phone, tablet, or computer. No appointment needed. Download the My Mount Sinai app from the Apple App Store or Google Play to get started
[Hold, about 3:12 to 3:59, retained in full.]
3:59 Representative: Good day, thank you for calling Mount Sinai Doctors, [representative first name muted] speaking. How can I help you
AI agent: Hi, I'm trying to confirm [patient name muted]'s upcoming appointment with Doctor [doctor name muted]. I just need the date, time, and whether there's any fasting or blood work needed.
Representative: Sir, can I have your name and date of birth, please
AI agent: Oh sure. [patient name and date of birth muted].
Representative: Thank you. Confirm your street address and email, please
AI agent: His email on file is [patient email muted]. I don't have the street address on hand.
Representative: Thank you. Um, yeah, we need the street address in order to enter the chart. I do apologize
AI agent: Hmm. Sorry, I don't have that. Is there any other way to confirm whether his appointment requires fasting or labs?
Representative: So if he's scheduled for an annual, initially, fasting is recommended, but it's not required
AI agent: Okay. Yeah, that's helpful. Thank you.
Representative: My pleasure, anything else that I can help with
AI agent: That's all. Thanks again. Bye.
Call 3: confirming the customer's annual physical
9:38 am Eastern. The recording lasts 3 minutes 21 seconds.
Jump to a moment:
- 1:05 The date of birth prompt
- 1:35 The ZIP code prompt
- 1:45 "We found multiple records with the given identifiers"
- 2:06 A representative answers, with no hold
- 2:35 The representative asks for the home address and phone number
- 2:52 The appointment details
- 3:05 "They do need to be fasting six hours prior"
Read the transcript of call 3
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. No human listening verification is claimed.
Phone system: Thank you for calling Mount Sinai Doctors at 104 Delancey Street. Para continuar en español, oprima número 9. If this is a medical emergency, hang up and dial 911 or go to your nearest emergency room. This call may be monitored or recorded for quality and training purposes. To schedule, reschedule, or cancel an appointment, press one. For prescription refills, or if you're calling from a pharmacy, press two. For questions regarding referrals, authorizations, or pre-certifications, press three. For medical records, press four. For billing questions, press five. For directions, our practice address, our hours of operation, or our fax number, press six
AI agent: [sigh]
Phone system: For quick and convenient service, press one to use our self-service option to hear, cancel, or reschedule your appointments. Press two to connect with a representative for personalized assistance with your appointments
AI agent: [exhale]
Phone system: Please provide the patient's date of birth in the format of January 12, 1990, or oh one twelve, nineteen ninety
AI agent: [patient date of birth muted]
Phone system: Please provide a phone number associated with the patient's medical record
AI agent: [patient phone number muted]
Phone system: Please provide the five digit zip code associated with the patient's medical record
AI agent: [patient ZIP code muted]
Phone system: We found multiple records with the given identifiers. Let me route you to an agent for further assistance. At Mount Sinai, we always strive to improve the patient experience. To help us better understand how we can better serve you in the future, please stay on the line after your call is completed for a brief survey
2:06 Representative: Hello, thank you for calling Mount Sinai Health System. My name is [representative first name muted], how can I help you today
AI agent: Hi! I'm Clara, [account owner name muted]'s assistant. Hoping to confirm the details of his upcoming appointment with Doctor [doctor name muted], like, the date, time, what type it is, and if there's any blood work or fasting instructions?
Representative: Can I have the name and date of birth
AI agent: Sure. Patient is [patient name muted]. Date of birth is [patient date of birth muted].
Representative: The home address and phone number
AI agent: Home address is [patient home address and ZIP code muted], and phone is [patient phone number muted].
Representative: Okay, so looking at the appointment information here, the appointment is set for tomorrow the 13th at 11:30 a.m. with Dr. [doctor first name muted]. This is for our annual physical. How old is, okay, [patient age muted]. So yes, they do need to be fasting six hours prior to the appointment
AI agent: Ah, perfect. Thanks so much.
Representative: Okay, my pleasure. Anything else I could assist with
AI agent: That's it. Thanks again! Have a good one.
Representative: My pleasure. You have a great day as well. Thank you for calling Mount Sinai
Calling Mount Sinai Doctors about someone else's appointment
The assistant introduced itself as calling for someone else on calls 1 and 3, and both representatives confirmed the appointment once the patient's identifiers matched. On call 2 the representative asked for the street address and email, and the assistant only had the email. That was the end of the chart lookup, though the representative still gave a general answer about fasting.
So have the full set ready before calling: the patient's full name, date of birth, the phone number on the medical record, the ZIP code, the street address and the email on file. The automated system asks for the date of birth and phone number first. If you also know the doctor and appointment time, say them up front so the representative can find the right visit.
If you are a new patient looking for a practice in the first place, see how to find a new primary care doctor. To move a visit rather than confirm it, see how to reschedule a doctor's appointment.
How these calls were made
call4me is a phone for your AI agent: your agent tells it what to get done and it makes the call. Each brief here said to confirm only, never book, cancel or change anything, and to call as an assistant rather than as the patient.
A few things to know about the caller's side:
- It spoke menu choices aloud on call 2 ("Okay, option one, please" and "Two") while navigating the menu.
- On call 2, it answered "your name and date of birth" with the patient's details. The representative had addressed it as "Sir". It then referred to the patient as "his", so it didn't claim to be him, but it didn't restate that it was an assistant.
- It mentioned bloodwork as if it were scheduled. Its brief described the visits as checkups with bloodwork. No representative confirmed labs.
Ask your assistant to confirm an appointment
Connect call4me to your assistant through the Claude Code guide or Codex guide. The following is a suggested brief, not what the customer used.
Call Mount Sinai Doctors at 104 Delancey Street, 212-677-2157. At the menu press 1, then 2 for a representative. Give the automated system the patient's date of birth and the phone number on their medical record, and the ZIP code if asked. Say you are calling as an assistant for [patient name]. Confirm only the date, time and doctor of their [visit type] on [date]. Use these identifiers if staff ask: [full name, date of birth, record phone, street address, ZIP, email]. Ask how long the visit takes, what to bring and whether fasting is needed. Don't book, cancel or change anything.
For more phone trees and recorded calls, see the other companies we've called.
