Reschedule a doctor appointment with your AI assistant

Private details are muted and shown in brackets. The complete recording and its original timing are preserved. Timestamps are approximate; unclear words remain marked.

0:00 Phone system: Your call is being recorded for quality and training purposes.

0:06 Phone system: Thank you for calling [practice name and location removed]. I'm [assistant name removed], a virtual assistant. Para Español, oprima el nueve. How can I help you today?

0:17 AI agent: Hi, I'm calling to [patient name, visit type, provider and adjacent words removed] and confirm whether the Thursday 10 AM slot was already canceled. The callback number [phone number removed].

0:37 Phone system: Thank you. Just to confirm, are you calling to reschedule [visit type and patient name removed] and to check if the Thursday 10 AM appointment [provider name and adjacent words removed] has already been canceled? Could I please [patient name and adjacent words removed] date of birth?

0:52 AI agent: Yeah, [date of birth removed].

1:01 Phone system: I couldn't find a record [patient name removed] using the phone number and date of birth you provided. Did I get the number right? [Phone number removed.] And is the date of [date of birth and adjacent words removed]? Is it possible there's another phone number we could try?

1:20 AI agent: Hmm, let me check on that real quick. Ah, the name [patient name removed].

1:26 Phone system: Take your time. Let me know if you have a different phone number.

1:29 AI agent: Yeah, thanks. His name [patient name and spelling removed]. And another number of his you can try [phone number removed].

1:44 Phone system: Thank you for that update. Is this [patient name removed]?

1:48 AI agent: That's right, [patient name removed].

1:55 Phone system: Thank you. I see a [visit type removed] appointment [provider name removed] on Thursday, October 8th at 10 AM, but it is already canceled. Would you like to book a new appointment or need help with something else?

2:07 AI agent: Yeah, I'd like to book a new appointment, please.

2:13 Phone system: I have several scheduling departments available, [specialty menu removed]. Which one would you like to book the new appointment with?

2:22 AI agent: [Specialty removed], please.

2:25 Phone system: Please hold as I connect you [specialty scheduling and adjacent word fragment removed]. Your call is being recorded for quality and training purposes.

2:34 Phone system: One of the most important steps you can take to stay healthy is to get your [procedure removed]. If you're calling to schedule an appointment for [procedures removed], there is no need to wait on hold. Our online scheduling tool allows you to schedule an appointment with just a few clicks. To make an appointment, [practice website removed].

3:01 Hold audio continues.

3:06 Phone system: At [practice and specialty removed], your family is at the center of everything we do. We are seeing new and existing patients both virtually and in person. From standard checkups to advanced treatment of complex illnesses, our board certified doctors provide expert and convenient care. [Practice website removed] to schedule an appointment today.

3:31 Hold audio continues.

3:37 Phone system: [Practice name and departments removed] are open 24 seven to safely provide a full spectrum of emergency medical services. To find the location nearest you, [practice website removed].

3:55 Hold audio continues.

4:06 Phone system: One of the most important steps you can take to stay healthy is to get your [procedure removed]. If you're calling to schedule an appointment for [procedures removed], there is no need to wait on hold. Our online scheduling tool allows you to schedule an appointment with just a few clicks. To make an appointment, visit [practice website removed].

4:33 Representative: Thank you for [practice and specialty removed]. My name [staff name removed]. [Unclear closing words of greeting.]

4:41 AI agent: Hi, I'd like to reschedule an appointment [provider name and adjacent word fragment removed].

4:46 Representative: Okay, uh, let's see. What's your phone number?

4:49 AI agent: Sure, it's [phone number removed].

4:56 Representative: Your name and date of birth?

4:59 AI agent: It's [patient name and spelling removed], and his date of birth is [date of birth removed].

5:08 Representative: Thank you. And you said you want to reschedule or cancel an appointment? I'm so sorry.

5:12 AI agent: I'd like to reschedule, please.

5:14 Representative: Okay, let's see. All right, I do see that the patient is with [insurance name removed]. Is that correct?

5:21 AI agent: Yeah, that's right.

5:23 Representative: Okay, let me see. Mm. Okay, was this for his [visit type and provider removed]?

5:34 AI agent: It was, yeah.

5:36 Representative: Okay, let me go ahead and take a look here. And how did, um, the patient hear about [provider name removed]?

5:44 AI agent: He heard about [provider name removed] through his health insurance directory.

5:49 Representative: Okay, let's see. So what day are you trying to schedule the patient with [provider name removed]?

5:56 AI agent: We're looking for the earliest available weekday appointment that [provider name removed] has, except not this Wednesday at all. Thursday only after 1 PM, and Friday only before noon.

6:10 Representative: Okay, so Thursday, uh, October the 8th, I have 1:30. Friday, 11:30.

6:18 AI agent: Okay, Thursday at 1:30, please.

6:22 Representative: Okay. All right, and so he will be scheduled for Thursday at 1:30 PM [provider name removed]. Uh, appointment details will be provided on his MyChart. He will receive a text message about his visit. Is there anything else I can assist you with today?

6:39 AI agent: Hmm, yes, could you tell me the arrival instructions and whether he [procedure and preparation question removed]?

6:45 Representative: Okay, so, since he is coming in for [visit type removed], normally they do request for patients [preparation instructions removed]. So for a [visit type removed] appointment on the day of his visit, arrive 15 minutes prior to your appointment time. Bring a valid photo ID, your insurance card, and an accepted form of payment for any copays that may be due. I do see that he is coming in for [visit type removed], so that should be 100 percent covered by his insurance.

7:15 Representative: Um, and then, like, if he has, like, any formal, uh, like paper medical records, he can also bring that in too, as well. And then to also, um, save time upon your arrival, you can complete your e check in through via MyChart prior to your appointment. And they also request to confirm your visit 24 hours before the appointment. Or if anything needs to be rescheduled, too, please call us 24 hours in advance.

7:43 AI agent: Perfect. Thanks so much.

7:46 Representative: Of course. And then they will also be located in [suite and floor removed].

7:51 AI agent: Great, I appreciate it. Bye.

7:54 Representative: Anything else I can help you with today?

7:56 AI agent: No, that's everything, thanks.

7:58 Representative: All right, you have a great one. Thank you for calling [practice name removed]. Bye bye.

8:02 AI agent: Bye.

8:03 Brief final sound, unclear.