Screening colonoscopy in San Juan: how Dra. Cruz-Correa's office schedules it
A real call in Spanish to a GI oncology office at the Hospital Oncológico in San Juan asked who books colonoscopies, when November dates open up, and what a first visit costs.
Nick Khami / / number verified / 5 min readDra. Marcia Cruz-Correa's gastroenterology office is on the first floor of the Hospital Oncológico Dr. Isaac González Martínez in San Juan, Puerto Rico, and its number is (787) 925-4003. That is the location and phone her practice lists in the federal NPI Registry ("Hospital Oncologico Isaac Gonzalez Martinez, First Floor Gastroenterology"). Her profile at the UPR Comprehensive Cancer Center, which names her Director of the Gastrointestinal Oncology Division at that hospital, does not list this office number. It gives (787) 936-1477 and citas@cccupr.org for general hospital appointments instead.
On the call, a person answered right away, with no phone menu: "Oficina Doctora Marcia Cruz Correa, buen día." The appointment coordinator confirmed that (787) 925-4003 is the number for scheduling with the doctor, and that she coordinates the appointments herself.
On October 15, 2026, a call4me customer's assistant called in Spanish to ask how to schedule a screening colonoscopy with Dra. Cruz-Correa in November 2026. The brief said not to book or hold anything. Here is what the coordinator said:
- The doctor sets the colonoscopy dates. "La cita se coordinan conmigo, pero la doctora Cruz es la que nos dice la fecha de la cita." (Appointments are coordinated through me, but Dr. Cruz is the one who gives us the date.)
- She was on vacation until October 28, 2026, so no November dates were available on the day of the call.
- A first consultation costs $150. That was her answer when asked for an out of pocket estimate.
- The first consultation can be done by telemedicine.
- The procedure cost depends on where it's done. Once the doctor picks a date, the office decides which of her offices will do the procedure, and only then can it quote a price.
- Call back after October 28. The coordinator agreed to a follow-up call once the doctor is back.
What the call established
| Question | What the coordinator said |
|---|---|
| Number for colonoscopy scheduling | (787) 925-4003, the number dialed |
| Who schedules | The office's appointment coordinator (name muted) |
| Who sets the procedure date | Dra. Cruz-Correa herself |
| Doctor's availability | On vacation until October 28, 2026 |
| November 2026 dates | Not available yet; the doctor gives dates after she returns |
| First consultation, out of pocket | $150 |
| Consultation by telemedicine | Yes, it can be |
| Colonoscopy price with anesthesia and facility | Not quoted; depends on the date and which of her offices does it |
| Next step | Call again after October 28 |
What this call did not settle
- Nothing was booked or held. The brief said not to, and the call only gathered information.
- Whether a consultation is required before the colonoscopy was not stated outright. The coordinator quoted the first consultation price and said it could be by telemedicine, but she did not say a consult is mandatory.
- No total price for the procedure. Anesthesia, facility and pathology costs were not quoted.
- Insurance, referrals and bowel prep were not discussed.
- Which office does the procedure is decided later, so this post doesn't give a procedure address.
- One unclear answer. When the assistant asked whether there was a separate direct line, the coordinator's reply reads as either "No es directamente conmigo" or "No, es directamente conmigo" in the transcriptions. She then gave her own name and the office number, so the second reading (it's handled directly by her) fits the rest of the call.
The availability and price are statements from the dated call. Check them again when you call.
Listen to the call
The complete recording keeps its original voices and timing. The coordinator's name, the assistant's name (it matches the account owner's), the patient's name, and the patient's age and health details are muted. The doctor and hospital stay named because they are the subject of this guide.
The recording lasts 3 minutes 35 seconds.
Jump to a moment:
- 0:00 The office answers with the doctor's name
- 0:32 Appointments go through the coordinator; the doctor sets the date
- 0:39 The doctor is on vacation until October 28
- 1:26 The coordinator gives the office number, 787-925-4003
- 2:14 Details will come once the doctor gives a date
- 2:38 First consultation: $150; procedure cost depends on the office
- 3:07 The consultation can be by telemedicine
- 3:14 OK to call back after the 28th
Read the Spanish transcript and English translation
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
Spanish (original)
Representative: Oficina Doctora Marcia Cruz Correa, buen día.
AI agent: Buenos días, ¿hablo con la señora [nombre de la empleada silenciado]?
Representative: Sí.
AI agent: Esta llamada puede ser grabada. Mucho gusto, soy [nombre de la asistente silenciado], la asistente de [nombre del paciente silenciado]. La llamo por una colonoscopía de cernimiento con la doctora Cruz Correa para [nombre del paciente silenciado], y quería saber quién coordina esas citas y cómo podríamos orientarnos para noviembre del año que viene.
Representative: Las citas se coordinan conmigo, pero la doctora Cruz es la que nos dice la fecha de la cita. En este momento ella está de vacaciones y no regresa hasta el 28 de octubre del 2026.
AI agent: Ah, entendido. Gracias por aclararme eso, [nombre de la empleada silenciado]. Entonces, para entender bien, una vez ella regrese el 28 de octubre, ella es quien le indica a usted las fechas disponibles, ¿correcto?
Representative: Es correcto.
AI agent: Perfecto. ¿Y mientras tanto, me podría confirmar si hay algún número directo o correo donde se coordinen las colonoscopías de la doctora? Aunque sea usted misma, para...
Representative: No [incierto: "No es" o "No, es"] directamente conmigo.
AI agent: Ah, está bien. Entonces, ¿me podría dar, por favor, el nombre y el teléfono directo de esa persona?
Representative: El número es al que está llamando, al 787-925-4003, y mi nombre es [nombre de la empleada silenciado].
AI agent: Perfecto. 787-925-4003, y la persona es usted, [nombre de la empleada silenciado], ¿verdad?
Representative: Correcto.
AI agent: Buenísimo, gracias. Le comento: [nombre del paciente, datos de salud y edad silenciados]. La idea es una colonoscopía de cernimiento en noviembre del 2026 con la doctora Cruz Correa y que nos orienten sobre cuándo en noviembre podría haber cupo y si necesita consulta previa, aunque sea por telemedicina.
Representative: Todos esos detalles se los puedo dar tan pronto la doctora Cruz Correa me dé una cita para el señor.
AI agent: Claro, lo entiendo. Y para ir adelantando, ¿hay un costo estimado si fuera por cuenta propia, o alguien en su oficina que nos pueda decir el total aproximado, incluyendo anestesia y facilidades?
Representative: Bueno, si es una consulta, primera consulta, son 150 dólares. Luego de que la doctora me diga la fecha de la colonoscopía, entonces tenemos que coordinar en cuál de las oficinas de ella se va a hacer el procedimiento, y ahí le podría decir el costo.
AI agent: Ah, okey, entendido. ¿Y esa primera consulta podría ser por telemedicina o tiene que ser presencial?
Representative: Podría ser por telemedicina.
AI agent: Excelente, gracias. Con eso ya me orienta bastante. Entonces, para seguimiento, ¿está bien que la volvamos a llamar después del 28 cuando regrese la doctora?
Representative: Sí, correcto, puede hacerlo.
AI agent: Perfecto, [nombre de la empleada silenciado]. Muchas gracias por su ayuda. Que tenga buen día.
Representative: Buen día.
AI agent: Hasta luego.
Representative: Igual, hasta luego.
English translation
This is an English translation of the Spanish conversation. Brackets mark muted details.
Representative: Dr. Marcia Cruz Correa's office, good morning.
AI agent: Good morning, am I speaking with Ms. [staff name muted]?
Representative: Yes.
AI agent: This call may be recorded. Nice to meet you, I'm [assistant name muted], [patient name muted]'s assistant. I'm calling about a screening colonoscopy with Dr. Cruz Correa for [patient name muted], and I wanted to know who coordinates those appointments and how we could plan for November of next year.
Representative: Appointments are coordinated through me, but Dr. Cruz is the one who gives us the appointment date. Right now she's on vacation and doesn't return until October 28, 2026.
AI agent: Ah, understood. Thanks for clarifying that, [staff name muted]. So, to make sure I understand, once she returns on October 28, she's the one who tells you the available dates, correct?
Representative: That's correct.
AI agent: Perfect. And in the meantime, could you confirm whether there's a direct number or email where the doctor's colonoscopies are coordinated? Even if it's you, for...
Representative: [Unclear: "It's not" or "No, it's"] directly with me.
AI agent: Ah, all right. Then could you please give me that person's name and direct phone number?
Representative: The number is the one you're calling, 787-925-4003, and my name is [staff name muted].
AI agent: Perfect. 787-925-4003, and the person is you, [staff name muted], right?
Representative: Correct.
AI agent: Great, thanks. Let me tell you: [patient name, health details and age muted]. The idea is a screening colonoscopy in November 2026 with Dr. Cruz Correa, and for you to guide us on when in November there might be an opening and whether a prior consultation is needed, even if by telemedicine.
Representative: I can give you all those details as soon as Dr. Cruz Correa gives me an appointment for the gentleman.
AI agent: Of course, I understand. And to get ahead, is there an estimated cost if paying out of pocket, or someone in your office who could tell us the approximate total, including anesthesia and facilities?
Representative: Well, if it's a consultation, a first consultation, it's 150 dollars. After the doctor tells me the colonoscopy date, then we have to coordinate at which of her offices the procedure will be done, and then I could tell you the cost.
AI agent: Ah, okay, understood. And could that first consultation be by telemedicine, or does it have to be in person?
Representative: It could be by telemedicine.
AI agent: Excellent, thanks. That gives me a good sense of things. So, for follow-up, is it all right if we call you again after the 28th, when the doctor is back?
Representative: Yes, correct, you can do that.
AI agent: Perfect, [staff name muted]. Thank you so much for your help. Have a good day.
Representative: Good day.
AI agent: Goodbye.
Representative: Same to you, goodbye.
What to ask when you call about a screening colonoscopy
This office doesn't hand out procedure dates until the doctor does, so a first call is mostly about learning the process. These questions got useful answers, and the rest are the gaps this call left open:
- Who schedules the doctor's procedures, and on which number. Here it was the coordinator at (787) 925-4003.
- When the doctor releases dates for the month you want. If the doctor is away, ask when to call back.
- Whether a consultation comes first, what it costs and whether it can be telemedicine. Here: $150, and telemedicine was possible.
- Where the procedure would be done, since it can change the price.
- The total out of pocket price, including anesthesia, facility and pathology, or whether your insurance is accepted and a referral is needed.
- Prep instructions, once a date is set.
Keep your age, screening history and family history ready, but share them only when the office needs them. One small slip on this call: the assistant first said "noviembre del año que viene" (November of next year), then correctly said November 2026 later on.
Have your assistant make the call
Connect call4me to your assistant through the Claude Code guide or Codex guide. The following is a suggested brief, not what the customer used.
Call Dra. Marcia Cruz-Correa's office at (787) 925-4003 and speak Spanish. Ask how to schedule a screening colonoscopy in [month and year] for [patient name]. Ask who schedules her procedures, when dates for that month will be available, whether a consultation is required first and whether it can be by telemedicine, what the consultation costs, and the total self-pay price including anesthesia and facility. Ask whether they accept [insurance] and need a referral. Share [age and risk details] only if they ask. Don't book or hold anything; say I'll confirm by email. Give me a summary in English.
For a related call, see how an assistant switched a doctor's visit to telehealth, or how call4me handles calls in another language. Hear this call on the examples page.
