SimonMed scheduling phone number: the cardiac CT line, and what six calls about a CCTA with Cleerly found
A call4me customer's assistant called SimonMed Imaging six times to price, book and prepare for a self-pay coronary CT angiogram with Cleerly plaque analysis at Van Ness in San Francisco. Here are the two numbers, how fast each reached a person, what staff said about price, orders and prep, and all six recordings.
Nick Khami / / number verified / 9 min readThe short answer: for a heart scan, the SimonMed scheduling phone number to call is 1-844-615-2957. SimonMed's coronary CT angiogram page lists it under "Call to schedule" and says "For pricing information, please give us a call at 1-844-615-2957." A SimonMed representative called it "our direct number to the cardiology department." The general SimonMed Imaging number is 1-866-614-8555, shown at the top of every page on simonmed.com. The Van Ness location page lists 1005 Van Ness Ave., San Francisco, CA 94109, phone (415) 229-7825, fax (415) 229-7826, open Monday to Friday 7:00 AM to 5:30 PM. Nobody dialed the Van Ness local number on these calls.
How fast a person answered:
- 1-844-615-2957: a short "please hold" message, then a person in 13 to 21 seconds on all four calls. No menu.
- 1-866-614-8555: a ten-option phone menu, two submenus and a hold, then a person in 1 minute 44 seconds and 1 minute 49 seconds on the two calls.
Between October 13 and 15, 2026, a call4me customer's assistant used call4me to ask about, book and confirm a self-pay coronary CT angiogram (CCTA) with Cleerly plaque analysis at SimonMed Van Ness. What SimonMed staff said:
- Self-pay price at Van Ness: $1,855, "everything is included in that price": the scan, the Cleerly analysis, the radiologist fee and contrast. Two later calls repeated $1,855, paid at the visit.
- You need a doctor's order before you can book as a new patient. "Once the order comes in, they automatically create an account for him and then I can schedule." An out-of-state doctor's order sent by fax was fine.
- No pre-scan consult. "No, there's no pre-scan needed."
- The CPT code staff read out was 75574. The diagnosis comes from your doctor's order.
- Prep: a heart rate medication from your own doctor (staff said metoprolol, "his heart rate has to be 60 or under in order to get a clear read"), no food for 4 hours, plenty of water, and arrive 30 minutes early. The caffeine rule conflicted: two representatives said 6 hours, one said 12.
- No confirmation number. To check on a booking, "you'll just give the patient's date of birth and last name."
What the calls established
| Detail | What SimonMed staff said, and on which call |
|---|---|
| Cardiac CT scheduling line | 1-844-615-2957, "it'll come straight to the cardiology department" (call 3) |
| Self-pay price, CCTA with Cleerly, Van Ness | $1,855 total, scan, analysis, radiologist fee and contrast included (call 1); still $1,855 (call 3); $1,855, paid at the visit (call 4) |
| Order | Needed before a new patient can be scheduled; an outside doctor can fax it (call 1) |
| CPT code | 75574, read out by staff (call 1) |
| Pre-scan consult | Not needed (call 1) |
| Openings offered | Thursday, December 3: earliest 9 AM. Tuesday, December 1 afternoon: 12:30, 1:00 or 1:30 PM (call 2, on October 14) |
| Booking | Tuesday, December 1, 2026 at 1:30 PM, SimonMed Van Ness (call 2) |
| Check-in | 1:00 PM for the 1:30 exam (calls 3 and 4); the exam "will start thirty minutes later and last for thirty minutes" (call 4) |
| Fax numbers staff gave for the order | 571-571-5055 and 480-614-8666 (call 1); 602-302-5958 (call 2); "you could send it to 602-302-5992" when the first fax wasn't on the chart yet (call 3) |
| Order on file | "Not yet" on October 14 (call 3); "the order was received" and "the order is in the appointment" on October 15 (call 4); both of the doctor's documents attached (call 5) |
| Exam name on the booking | First entered as a "CT cardiac structure and coronary artery" exam, corrected during call 3; read back as "CCTA with Cleerly" (call 4) |
| Confirmation number | None issued (call 3) |
| Heart rate medication | From your own doctor, heart rate 60 or under (call 1); take it "just two hours before" (call 5) |
| Food and water | No food 4 hours, drink plenty of water (call 1); no food or drink 4 hours prior, except water (call 4) |
| Caffeine | None for 6 hours (calls 1 and 5); none for 12 hours (call 4) |
| Arrival | 30 minutes before the exam (calls 1 and 5) |
| Screening questions | Height, weight, prior procedures and kidney issues or failure (call 5); can be answered "on the day of the service" (call 5); SimonMed couldn't email them (call 6) |
| Identity checks | Every call asked for the patient's name and date of birth; most also asked for address, phone and email, "for HIPAA compliance" (call 6) |
What these calls didn't establish
- The scan hasn't happened. The appointment is booked for December 1, 2026. Nothing here shows the exam, the Cleerly report or the final bill.
- Prices are as quoted on October 13 to 15, 2026, for Van Ness, self-pay. No other location was priced, and no insurance pricing was asked about.
- The "Cleerly" name came from the caller. Staff said "the Cleerly exam" back and the booking was read as "CCTA with Cleerly", but SimonMed's CCTA with AI Plaque Analysis page only says "our advanced AI Plaque Analysis software" and doesn't name a vendor.
- The caffeine rule is unresolved. 6 hours on two calls, 12 hours on another. Ask your doctor or SimonMed which applies, or go with the longer one.
- The medication and dose are your doctor's call. Staff described what the doctor would provide. This isn't medical advice.
- The fax numbers were spoken by staff, not checked against simonmed.com. None of them is the Van Ness fax on the location page. Staff gave four different numbers across calls; the order did arrive by the October 15 call.
- The screening questions weren't finished. Prior procedures and kidney history were left for the patient to answer at check-in.
- Phone menu key presses aren't in the recordings, so the exact digits on the 1-866 line are unknown (see below).
Three other calls from the same request aren't published. One went to a different hospital. One was cut off right after the identity check. One only entered screening details, and call 6 corrected one of them.
The SimonMed phone tree, step by step
1-844-615-2957 (cardiology scheduling). "Thank you for calling SimonMed Imaging. Please hold for the next available agent." On call 1, a short burst of hold music, then a person at 0:13. Calls 2, 3 and 4 reached a person at 0:21, 0:20 and 0:19.
1-866-614-8555 (main line). As it played on October 15, 2026:
- "Thank you for calling SimonMed Imaging. Calls are recorded for quality and training purposes."
- The main menu: "For information on an existing appointment, press one. To schedule or reschedule your exam, two. Calls from physician's offices, three. For directions to our facilities, four. Para asistencia en español, oprima cinco. Medical records, six. If you are a patient and have a billing question, seven. For personal injury related billing questions, eight. For general information, zero. Medicaid patients, nine."
- A submenu: "If you need to schedule or reschedule an exam, press one. If you have already scheduled and need information on your exam, press two."
- An exam type menu: "For breast imaging, press one. Ultrasound or DEXA..." The prompt was cut off by the next step on both calls.
- Hold: "Please hold for the next available agent," about 30 seconds, then a message that starts "Did you know that the digital images SimonMed took today will be further processed..."
- A person, at 1:49 (call 5) and 1:44 (call 6).
Key presses don't show up in the recordings and weren't logged, so we can't tell you which digits our caller pressed. If your question is about a heart scan, 1-844-615-2957 skips all of this.
What to have ready
- Your doctor's order, and your doctor's fax machine. As a new patient you can't be scheduled until it arrives.
- The patient's full legal name as it is on the order, and date of birth. Every call started there. A first name given differently on one call had to be corrected on the next two.
- Mailing address, phone number and email. Staff verified them on most calls.
- Insurance or self-pay. Every booking call asked.
- Your doctor's name and office address. The booking call asked for both, plus a diagnostic code.
- Height and weight, prior procedures and kidney history for the screening questions, or plan to answer them at check-in.
Listen to the calls
All six calls are published in full, with original voices and timing. Silences cover the patient's name, date of birth, address, phone, email, height and weight, the doctor's name and address, diagnosis codes, the assistant's name and staff first names. The procedure, prices, prep, CPT code and SimonMed's fax numbers stay audible. Nothing else is cut. They're also on the examples page.
Call 1: price, order and prep (1-844-615-2957, October 13)
6 minutes 43 seconds.
Read the call 1 transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
0:00 Phone system: Thank you for calling SimonMed Imaging. Please hold for the next available agent.
0:07 AI agent: Sure.
[Hold music, about 0:08 to 0:13.]
0:13 Representative: [Unclear greeting, muted in case it included a staff name] How can I help you?
0:18 AI agent: Hi, thank you. What's your name, by the way? Sorry, I missed it.
0:22 Representative: [staff name muted]
0:23 AI agent: Great, [staff name muted]. My name is [assistant name muted], [customer name muted]'s assistant. This call may be recorded, but we're looking into a coronary CT angiogram with Cleerly analysis, and I was hoping to ask a few quick questions about availability and self-pay pricing.
0:39 Representative: Sure. What is his last name?
0:43 AI agent: [customer surname and spelling muted]
0:48 Representative: And the date of birth?
0:51 AI agent: [date of birth muted]
0:55 Representative: Okay, he hasn't been to this office yet. What location is it?
1:02 AI agent: The Van Ness.
1:05 Representative: Okay.
1:07 AI agent: Yeah, that's 1005 Van Ness Avenue.
1:30 Representative: So for Van Ness, it says 1,855 for the Cleerly exam.
1:37 AI agent: Okay, is that the total price, including the scan and the analysis, or are there separate fees?
1:44 Representative: No, that's all together.
1:47 AI agent: Perfect. Okay, great. And is there anything else like radiologist fee, contrast, anything like that?
1:56 Representative: No, everything is included in that price.
1:58 AI agent: Great, okay. And do you happen to have anything in the afternoon of Tuesday, December 1st, say between like 1:30 and 5?
2:07 Representative: We would need the order so they create an account for him because he is a new patient. So once the order comes in, they automatically create an account for him, and then I can schedule.
2:20 AI agent: Okay, gotcha. So his primary care doctor is in [location muted]. Can they send the order over, or do you have your own ordering physician or a self-pay program?
2:30 Representative: No, they can send it over via fax, and once they send it to us, they automatically create the account.
2:42 AI agent: Okay, great. Is there anything the order needs to say specifically, like wording or a CPT code?
2:50 Representative: Let me see for the CCTA. Because it would be a diagnosis from the doctor, so we really don't do the CPT code. It would be whatever he's feeling, the doctor will put it in the order. But let me see the CPT. It would be 75574.
3:20 AI agent: Okay, perfect. And if they have any openings Tuesday afternoon, Thursday morning, December 3rd, that would work as well.
3:31 Representative: Yeah, and it would be the self-pay, so he'll be able to get in right away. Also, the doctor would have to give him metoprolol, 50 milligrams, because his heart rate has to be 60 or under in order to get a clear read.
3:49 AI agent: Okay, and is there a pre-scan consult needed, and could that be done by video now in November?
3:57 Representative: No, there's no pre-scan needed. Just, once we have the order, we'll schedule the exam, and then all he needs is the medication and no food four hours, no caffeine six hours, drink plenty of water, and arrive 30 minutes prior to the exam.
4:15 AI agent: Perfect, that's very clear, thank you. And just so I have it, what's the best fax number for his doctor to send the order to?
4:23 Representative: Of course, let me give you the fax. It would be 571... 571... 505... 5... 480... 614...
4:57 AI agent: Sorry, I just want to make sure I got that. 571, 571, 505...
5:05 Representative: 5055.
5:08 AI agent: Okay, so 571, 571, 5055. Go ahead.
5:16 Representative: And then it's 480, 614, 8666.
5:38 Representative: Hello?
5:41 AI agent: Yeah, so just to make sure I have that right: the fax is 571, 571, 5055, 480, 614?
5:55 Representative: 8666.
5:57 AI agent: Oh, okay, got it. So 571, 571, 5055, 480, 8666.
6:05 Representative: No, there's two fax numbers. 571, 571, 5055. And the second fax number is 480, 614, 8666.
6:21 AI agent: Oh, that's perfect. Thank you for clarifying that. And just so I have your name, who am I speaking with?
6:28 Representative: [staff name and adjacent words muted]
6:31 AI agent: Great, thanks, [staff name muted]. You've been super helpful. We'll get that order faxed over and [customer name muted] will call back to confirm once the account's set up. Appreciate it, bye!
6:42 Representative: Bye.
Call 2: booking the scan (1-844-615-2957, October 14)
11 minutes 33 seconds, including two waits while the representative worked.
Read the call 2 transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
0:00 Phone system: Thank you for calling SimonMed Imaging. Please hold for the next available agent.
0:06 AI agent: Hmm.
[Hold, about 0:07 to 0:21.]
0:21 Representative: Thank you for calling SimonMed, this is [staff name muted]. How can I help you?
0:26 AI agent: Hi [staff name muted]! This call may be recorded. I'm [customer name muted]'s assistant and I'm hoping to book a coronary CT angiogram with Cleerly and get a signed order to you for that.
0:39 Representative: Mm-hmm. Understood. What would be the first and last name for the patient?
0:43 AI agent: First name [first name and spelling muted], and last name [surname and spelling muted].
0:55 Representative: What would be the patient's date of birth?
0:58 AI agent: [date of birth muted]
1:16 Representative: Thank you. Do you know if this is the first time that the patient has been scheduled with us in SimonMed?
1:21 AI agent: Yes! He's a new patient.
1:25 Representative: Thank you. Can you provide me with the mailing address for the patient?
1:35 AI agent: Yes. [address muted]
1:53 Representative: Thank you. Can you provide me with the phone number for the patient?
1:58 AI agent: Sure, [phone number muted]
2:17 Representative: Hello, ma'am. Are you there?
2:20 AI agent: Yes, I'm here. Sorry, the line cut out for a second. I was saying it ends in [phone digits muted].
2:28 Representative: Thank you. Can you provide me the phone number? I got [phone digits muted].
2:34 AI agent: Sure! [phone number muted]
2:46 Representative: Thank you so much. By any chance, do you have the email address for the patient?
2:52 AI agent: Yes, it's [email address muted].
3:12 Representative: Okay, thank you. And would this appointment be with or without insurance?
3:18 AI agent: It'll be self-pay, so without insurance.
3:22 Representative: Understood. Thank you so much. One moment.
3:44 Representative: And what would be the first and last name for the doctor?
3:49 AI agent: First name [doctor name muted], last name [doctor name and spelling muted].
4:00 Representative: Thank you. Can you provide me with the mailing address for the doctor's office?
4:05 AI agent: Mm-hmm. It's [doctor's office address muted].
4:19 Representative: Thank you, one moment.
[Waiting while the representative works, about 4:21 to 6:32.]
6:32 Representative: By any chance, is there any specific facility to book your appointment?
6:38 AI agent: Yes, the Van Ness, San Francisco location, please.
6:47 Representative: Thank you. And is there any specific date to schedule the appointment?
6:52 AI agent: Yes, [customer name muted] can do Tuesday, December 1st afternoon or Thursday, December 3rd morning, if there's availability.
7:05 Representative: Understood. Thank you so much. One moment, please.
7:08 AI agent: Sure.
[Waiting while the representative works, about 7:09 to 8:40.]
8:40 Representative: For December 3rd, I do see that the earliest appointment is at 9 AM. Would that work?
8:49 AI agent: Is there any availability on Tuesday, December 1st?
8:57 Representative: Yes, of course. And you told me that would be in the afternoon. Is that correct?
9:02 AI agent: Yes, that's right!
9:05 Representative: I see that in the afternoon it would be at 12:30 PM, or also 1, 1:30.
9:15 AI agent: 1:30 would be best for him.
9:18 Representative: Mm-hmm. No problem. By any chance, can you provide me with a diagnostic code?
9:27 AI agent: Yes, it's ICD-10 [diagnosis codes muted].
9:41 Representative: Understood. Thank you so much. And as for the screening questions, would it be okay to ask them to you, or would you like that we call the patient directly?
9:58 AI agent: Calling him directly would be best.
10:01 Representative: Of course, no problem.
10:20 Representative: So, the appointment has been scheduled for December 1st at 1:30 PM in SimonMed Van Ness.
10:30 AI agent: Perfect!
10:32 Representative: And can I assist you with anything else for today?
10:35 AI agent: Just where can I send the signed order so you have it on file?
10:40 Representative: Yes, would you like a fax number?
10:44 AI agent: Yes, that's great. Thank you.
10:46 Representative: That would be 602...
10:51 AI agent: 602.
10:53 Representative: 302...
10:55 AI agent: 302.
10:58 Representative: 5958.
11:01 AI agent: 5958. Okay, so that is 602-302-5958?
11:08 Representative: That is correct.
11:12 AI agent: Awesome. I'll have that sent over now.
11:15 Representative: Of course, thank you so much. And can I do anything else for you today?
11:21 AI agent: That's it for now! Thank you so much for your help, [staff name muted]. Bye!
11:25 Representative: Thank you so much for your call. Hope you have a wonderful day.
11:28 AI agent: You too! Goodbye!
11:31 Representative: Thank you, bye-bye.
Call 3: confirming the booking, and the cardiology line (1-844-615-2957, October 14)
6 minutes 31 seconds.
Read the call 3 transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
0:00 Phone system: Thank you for calling SimonMed Imaging. Please hold for the next available agent.
[Hold, about 0:05 to 0:20.]
0:20 Representative: Thank you for calling SimonMed Imaging. This is [staff name muted]. How can I help you?
0:24 AI agent: Hi! This call may be recorded. I'm just trying to confirm an existing appointment for [customer name muted], coronary CTA with Cleerly at Van Ness on December first.
0:35 Representative: What is the date of birth?
0:37 AI agent: It's [date of birth muted].
0:43 Representative: And what is the last name?
0:45 AI agent: [customer surname and spelling muted]
0:57 Representative: Thank you. Okay. And can you verify the patient's phone number and address for me, please?
1:05 AI agent: Sure, the cell is [phone number muted]. I don't have the address handy.
1:20 Representative: And is this the referring doctor's office calling?
1:24 AI agent: I'm [assistant name muted], [customer name muted]'s assistant, calling to confirm.
1:28 Representative: I'm sorry, you keep breaking up. You're [assistant name muted] from where?
1:32 AI agent: [customer name muted]'s assistant. I'm calling to confirm his appointment.
1:40 Representative: Okay. He is scheduled for December 1st, 1:30, so his check-in time will be 1 o'clock at our Van Ness facility.
1:49 AI agent: Perfect. Thanks! One thing, his first name is spelled [spelling muted]. Can you check that's how it shows and fix it if needed?
1:57 Representative: Let me take a look here. Hold on.
2:02 AI agent: Sure, no problem.
2:33 Representative: Okay. It's done.
2:37 AI agent: Great, thank you.
2:38 Representative: It's checked and everything's good.
2:40 AI agent: Great! Thanks so much. Yeah, could you check whether the signed order we faxed has hit the chart yet?
2:47 Representative: Not yet.
2:48 AI agent: Okay, if it's not visible yet, how long does it usually take for faxes to be processed?
2:55 Representative: Depends how many are in front of them. Did you send it today?
2:57 AI agent: Yeah, it was about noon today. Three pages to 602-302-5958.
3:06 Representative: You could send it to 602-302-5992.
3:11 AI agent: Oh, okay, got it. Great, we'll use that.
3:17 Representative: Question. For his insurance, is it self-pay?
3:20 AI agent: Yes, self-pay.
3:22 Representative: Okay, just wanted to make sure. Okay, yeah, everything else looks good.
3:28 AI agent: Thanks. Is the total price still eighteen fifty-five, paid at the visit?
3:37 Representative: Eighteen fifty-five? Hold on. For the CT cardiac structure and coronary artery?
3:45 AI agent: Coronary CTA with Cleerly.
3:48 Representative: Okay, then that's not what we have him scheduled for. Hold on. Let me fix that. Hold on.
3:54 AI agent: Okay.
4:03 Representative: Okay, so it's the Cleerly with plaque analysis?
4:09 AI agent: Yes.
4:10 Representative: Okay. Okay, hold on.
5:10 Representative: Corrected that. Let me go ahead and check and verify the price with you, okay?
5:14 AI agent: Yeah, thank you.
5:30 Representative: Eighteen fifty-five.
5:32 AI agent: Awesome. That's what we had. Great. And is there a confirmation number for the appointment that you can share, or anything we should ask for if we just...
5:42 Representative: No. If you what?
5:47 AI agent: Oh, yeah. If we call back to check that the order's been received, should we ask for anything specific?
5:55 Representative: Just, you'll just give the patient's date of birth and last name, and we will go ahead and look him up. You can call... Do you have our direct number to the cardiology department?
6:06 AI agent: I don't think so.
6:08 Representative: Okay, I'll give you our number and it'll come straight to the cardiology department, okay? It's 844-615-2957.
6:24 AI agent: 2957. Okay, great. Thank you. That's everything I needed. Thanks so much. Bye!
6:29 Representative: You're welcome.
Call 4: order received, exam name and prep (1-844-615-2957, October 15)
4 minutes 17 seconds.
Read the call 4 transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
0:00 Phone system: Thank you for calling SimonMed Imaging. Please hold for the next available agent.
[Hold, about 0:06 to 0:19.]
0:19 Representative: Good morning, SimonMed Imaging, this is [staff name muted]. How can I assist you?
0:23 AI agent: Hi! This call may be recorded. I am calling to confirm a faxed order for [customer name muted]. He's got an appointment Tuesday afternoon at Van Ness.
0:35 Representative: And the date of birth for [customer name muted]?
0:38 AI agent: [date of birth muted]
0:48 Representative: Can you clearly spell the first name?
0:51 AI agent: Sure! [spelling muted]
0:58 Representative: I thought you said that it was [customer name muted].
1:00 AI agent: Oh! He goes by [customer name muted], but the first name is [first name and spelling muted].
1:07 Representative: Okay. And spell the last name.
1:10 AI agent: Sure! [spelling muted]
1:18 Representative: Thank you for that info. Can you verify the full address, including city, state, and zip code, and the phone number for the patient?
1:25 AI agent: Sure. The address is [address muted]. The phone number is [phone number muted].
1:41 Representative: Okay, and can you spell the name of the street before [street name muted], please?
1:48 AI agent: Yeah! [spelling muted]
1:54 Representative: Thank you. And your name, and where you're calling from?
2:00 AI agent: [assistant name muted], I'm [customer name muted]'s assistant. I'm calling to confirm his order's attached to the appointment and the exam reads correctly.
2:08 Representative: Thank you, [assistant name muted]. Thanks for verifying that info.
2:28 Representative: Okay, looks like the order was received, and we've got him down for December 1st, 1 PM is the check-in time at the Van Ness location.
2:40 AI agent: Good, thank you. Is the order attached to that appointment?
2:45 Representative: The order is in the appointment. That is correct.
2:50 AI agent: Great! Could you please read me the exam name exactly as it's entered?
2:56 Representative: It says CCTA with Cleerly.
3:01 AI agent: Perfect. And does the registration have his first name as...
3:06 Representative: You cut off. And I know it sounds like it's AI generated. What was the question?
3:14 AI agent: Sure! Just checking whether his first name is entered as [spelling muted].
3:20 Representative: I corrected it. Yes, it is.
3:23 AI agent: Oh! Nice. Is there anything else missing that you can see?
3:29 Representative: No.
3:31 AI agent: Great. What time should he arrive?
3:32 Representative: Nothing at all, [assistant name muted].
3:35 Representative: His check-in time looks like it is at 1 PM, and the exam will start thirty minutes later and last for thirty minutes. No food or drink four hours prior, except water. Water is important, so that he's nice and hydrated. And no caffeine twelve hours prior.
4:01 AI agent: Got it. And the price is eighteen fifty-five self-pay, paid at the visit?
4:07 Representative: That is correct.
4:10 AI agent: Oh! Nice. Thanks so much for checking all that. Take care! Bye.
4:16 Representative: Bye-bye.
Call 5: screening questions and medication timing (1-866-614-8555, October 15)
11 minutes 25 seconds, starting with the full main menu.
Read the call 5 transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed. Key presses aren't audible.
0:00 Phone system: Thank you for calling SimonMed Imaging. Calls are recorded for quality and training purposes. For information on an existing appointment, press one. To schedule or reschedule your exam, two. Calls from physician's offices, three. For directions to our facilities, four. Para asistencia en español, oprima cinco. Medical records, six. If you are a patient and have a billing question, seven. For personal injury related billing questions, eight. For general information, zero. Medicaid patients, nine. And to repeat this menu, press the star key.
0:41 AI agent: [breath]
0:45 Phone system: If you need to schedule or reschedule an exam, press one. If you have already scheduled and need information on your exam, press two.
0:57 Phone system: For breast imaging, press one. Ultrasound... [prompt cut off]
1:02 Phone system: Thank you for calling SimonMed Imaging. Please hold for the next available agent.
[Hold, about 1:07 to 1:38.]
1:38 Phone system: Did you know that the digital images SimonMed took today will be further processed with powerful computers and imaging software to provide... [cut off]
1:49 Representative: Thank you for calling SimonMed Imaging. This is [staff name muted]. How can I help you?
1:54 AI agent: Hi, this is [assistant name muted], [customer name muted]'s assistant. Returning [staff name muted]'s call about his heart scan December 1st. This call may be recorded.
2:05 Representative: Okay, no worries. Okay. I'll just need the name of the patient and the date of birth.
2:15 AI agent: Sure. [customer name muted], date of birth [date of birth muted].
2:28 Representative: Could you spell out the name of the patient, if that's okay?
2:32 AI agent: Uh-huh. It's first name [spelling muted], last name [spelling muted]. He goes by [customer name muted].
2:47 Representative: Okay. Thank you for confirming that. And if you could just please verify the address of the patient, the phone number and the email.
2:58 AI agent: Sure, the address is [address muted]. Best callback number is me, [assistant name muted], at [phone number muted]. Email is [email address muted].
3:21 Representative: Okay, perfect. Thank you so much. And what would the patient's preferred communication be?
3:29 AI agent: By email, please.
3:33 Representative: By email. Okay. And is it okay if I ask, does the patient have any insurance?
3:55 AI agent: He's self-pay.
3:58 Representative: Okay, thank you. Okay, so what would the patient need to confirm with the appointment, or is it to schedule an appointment?
4:17 AI agent: There is a scheduled appointment already. It's on Tuesday, December 1st, 2026, at 1:30 PM Pacific.
4:28 Representative: Okay. Okay, I see the scheduled appointment here, and what is it that needs to be confirmed here?
4:38 AI agent: [staff name muted] called this morning asking for [customer name muted]'s height and weight, and some pre-screening questions. Is that what you're looking for?
4:50 Representative: Oh, let me just double check it here.
4:54 AI agent: Sure.
5:17 Representative: Okay, so there are a few information here that the patient is missing.
5:25 AI agent: Okay.
5:27 Representative: We'll just need the patient's height and weight, and if he has done any prior procedures.
5:36 AI agent: Yeah, his height is [height muted], and his weight is [weight muted]. Can you read those back to make sure they're right?
5:50 Representative: Okay, so the patient's height is [height muted] and his weight is [weight muted]. Is that correct?
5:59 AI agent: [height and weight correction muted]
6:10 Representative: That's what I said. [height and weight muted]. Okay.
6:17 AI agent: Great, thanks.
6:18 Representative: And can you verify the... Sorry.
6:24 AI agent: As far as prior procedures, I don't have that one. [customer name muted] will confirm it himself.
6:36 Representative: Hmm, okay. Do you know if the patient has had kidney issues or failure?
6:47 AI agent: I don't have that one. [customer name muted] will confirm it himself.
6:59 Representative: Okay. Well, this is the only information that you can answer for me. So, let me see here what else.
7:32 Representative: Okay, so there doesn't seem to be anything else I need to get asked from you. Okay. If there's anything else that you want to ask me, please feel free to do so.
7:45 AI agent: Sure. Since he'll confirm the rest himself, can you email the screening form to me at [email address muted], or text it? Or can he just do it at check-in? Is there a deadline for that?
7:58 Representative: Yes, you can... You can get it on the day of the service.
8:05 AI agent: Great. Is Dr. [doctor name muted]'s order attached to the appointment?
8:14 Representative: Let me see here.
8:23 Representative: What is the name of the patient's doctor?
8:26 AI agent: Dr. [doctor name muted].
8:41 Representative: Yes, both documents are here in the appointment schedule.
8:49 AI agent: Great, thanks! And when exactly should he take the metoprolol? And are there food, drink, or water rules, especially caffeine? Is it six or twelve hours before? And what time should he arrive?
9:03 Representative: The patient should arrive at least fifteen minutes early before their procedure. No, actually, no. Thirty minutes before their appointment time, so preparations can be verified. The patient should not ingest caffeine six hours prior to their exam. This includes coffee, soda, energy drinks, tea, chocolate, and anything else that may contain caffeine. The goal here is to maintain a low heart rate.
9:35 AI agent: Okay, that's good to know, thank you. And when should he take the metoprolol?
9:47 Representative: What medication, sorry?
9:51 AI agent: Metoprolol.
9:58 Representative: Let me check here.
[Waiting while the representative checks, about 10:00 to 11:10.]
11:11 Representative: Okay, sorry for the wait. I had to double check, but the patient should take it just two hours before.
11:18 AI agent: Perfect. Thank you. I think that's everything for now. Thanks again. Bye!
11:23 Representative: Okay, thank you.
Call 6: why the screening form can't be emailed (1-866-614-8555, October 15)
14 minutes 26 seconds, including a 3 and a half minute hold.
Read the call 6 transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed. Key presses aren't audible.
0:00 Phone system: Thank you for calling SimonMed Imaging. Calls are recorded for quality and training purposes. For information on an existing appointment, press one. To schedule or reschedule your exam, two. Calls from physician's offices, three. For directions to our facilities, four. Para asistencia en español, oprima cinco. Medical records, six. If you are a patient and have a billing question, seven. For personal injury related billing questions, eight. For general information, zero. Medicaid patients, nine. And to repeat this menu, press the star key.
0:44 Phone system: I'm sorry, but... If you need to schedule or reschedule an exam, press one. If you have already scheduled and need information on your exam, press two.
0:56 AI agent: Mm-hmm.
0:58 Phone system: For breast imaging, press one. Ultrasound or DEXA... [prompt cut off] Thank you for calling SimonMed Imaging. Please hold for the next available agent.
[Hold, about 1:08 to 1:39.]
1:39 Phone system: Did you know that the digital images SimonMed... [cut off]
1:44 Representative: Thank you for calling SimonMed. My name is [staff name muted], and how can I help you today?
1:50 AI agent: Hi, this is [assistant name muted], [customer name muted]'s assistant. This call may be recorded. I called earlier today about his heart scan on December 1st.
2:02 Representative: Oh, okay, yeah, let me double check that for you. But before we proceed, can you please verify your complete name as well as your date of birth?
2:14 AI agent: Sure, his name's [customer name muted]. He goes by [customer name muted]. Date of birth is [date of birth muted].
2:24 Representative: Thank you so much. Give me one second.
2:31 Representative: [customer name muted]. Can you spell the complete name of the patient?
2:38 AI agent: Yeah, first name [spelling muted], last name [spelling muted].
2:48 Representative: And what about the phone number of the patient?
2:52 AI agent: Hmm, [customer name muted] doesn't have a phone, but you can reach me, [assistant name and phone number muted].
2:58 Representative: [phone number read back, muted]
3:16 AI agent: That's right.
3:19 Representative: Your name is [assistant name muted], right?
3:21 AI agent: Yes.
3:23 Representative: And how are you related with [customer name muted]? Are you a provider?
3:32 AI agent: No, I'm [customer name muted]'s assistant.
3:36 Representative: Oh, assistant.
3:38 AI agent: Yep.
3:42 Representative: Give me one second, let me pull up the account of the patient, okay?
3:47 AI agent: Sure, no problem.
3:48 Representative: Thank you so much. [date of birth muted]
4:08 AI agent: Yep.
4:17 Representative: [customer surname muted], I'm still working on it, okay? Just stay on the line.
4:21 AI agent: Sure thing.
4:37 Representative: Can you please verify what is the complete name? Because I can see here that there is like a middle initial of the patient, or a middle name.
4:47 AI agent: Yeah, it's [customer name and spelling muted].
4:56 Representative: Thank you so much. And what about the complete address of the patient?
5:05 AI agent: [address muted]
5:16 Representative: Thank you so much, [assistant name muted]. Yeah, I'm sorry, I have to verify this kind of information for HIPAA compliance, okay?
5:26 AI agent: Oh, no problem.
5:30 Representative: And also, since you don't have like a phone number of the patient, I just want to verify what is the email address associated with the account.
5:41 AI agent: It's still [email address muted].
5:49 Representative: Thank you so much. And yeah, how can I help you today?
5:56 AI agent: Thanks. So, [customer name muted]'s height for the screening was entered wrong. It's [height muted]. His weight, [weight muted], that's correct. Can you update the height to [height muted]?
6:11 Representative: Okay, [height muted].
6:15 AI agent: Sorry, that should be...
6:16 Representative: That's his height, [height muted]?
6:17 AI agent: Yes, sorry, that's [height muted]. And can you read back both height and weight just to confirm?
6:28 Representative: Okay. Height is [height muted], and he is [weight muted].
6:36 AI agent: Thanks. Now, can you change his email...
6:39 Representative: Am I correct?
6:40 AI agent: Yes, that's correct. Can you change his email on file to [customer name muted]'s own email? It's [email address and spelling muted].
6:59 Representative: Alright. Yeah. Is it all lowercase?
7:06 AI agent: Yes, [email address muted], all lowercase. Can you read it back letter by letter so we know it's correct?
7:15 Representative: Okay, it's [email address read back letter by letter, muted].
7:42 AI agent: That's correct. Will you email the remaining screening questions to that address?
7:49 Representative: Hm, we will double check that later. So right now, I am going to, you said, to change the screening question of the patient, right?
8:03 AI agent: Just to email the remaining questions to [customer name muted] at that new email. So then he can get those answered.
8:13 Representative: Give me one second.
8:16 AI agent: Sure thing.
8:18 Representative: What about, I am going to ask, you know, some of the screening questions, so I can take a note on that as well on our end. Is it possible that...
8:35 AI agent: Oh, [customer name muted] will answer those himself by email or at check-in. So could you send those questions to that email?
8:48 Representative: Let me double check that for you.
8:52 AI agent: Okay.
8:53 Representative: Give me one second. Okay. He is [height and weight muted].
9:05 AI agent: That's right.
9:09 Representative: Is it possible to put on hold for a minute or two?
9:12 AI agent: Sure, no problem.
9:14 Representative: Thanks. Thank you.
[Hold, about 9:15 to 12:41.]
12:42 Representative: Hello, [assistant name muted]?
12:43 AI agent: Hi.
12:46 Representative: Oh, thank you for your patience in waiting. I actually already changed the height and the weight of the patient on the screening questions. And unfortunately, we can't, you know, we can't able to send you an email for that. But I can answer the questions for you either, if you want it.
13:15 AI agent: Oh, [customer name muted] will answer those himself at check-in then. So, can you just make sure his height is [height muted] and his weight is [weight muted], and that [email address muted] is on file in case you email him something else.
13:34 Representative: Yeah, I already changed that for you. Again, I already changed that before. The height of the patient on the screening questions, it's [height muted]. Now it's already updated into [height muted]. And the weight of the patient is already, you know, it's already [weight muted] here on our end.
14:05 AI agent: Thanks. Yeah. And is [customer name muted]'s email on file [email address muted]?
14:12 Representative: Yes, you are correct, because I already changed that as well.
14:17 AI agent: Perfect. Thanks. Okay, that's all I needed. I appreciate your help. Bye.
14:24 Representative: You're welcome. Is there anything else?
What worked, and what to watch
- Ask for the cardiology line. The representative on call 3 offered it unprompted when asked how to check on the order. All four calls to it reached a person in under half a minute.
- Say the exam name in full, and have them read it back. The booking was first entered as a different cardiac CT exam. It only came to light when the price was rechecked on call 3, and the representative changed it to the plaque analysis exam.
- Expect a new fax number on every call, and check the order arrived. The fax sent around noon wasn't on the chart when call 3 checked shortly after, and the next morning it was. Asking "is the order attached to the appointment?" got a clear yes.
- Ask prep questions twice. Arrival was "fifteen minutes... No, actually, no. Thirty minutes" on call 5, and caffeine was 6 or 12 hours depending on who answered.
- Plan to finish screening at check-in. SimonMed wouldn't email the questions.
If you're still choosing where to be seen, see how to find a new primary care doctor. For moving an appointment you already have, see how to reschedule a doctor's appointment.
Have your agent make this call
Connect call4me to your assistant through the Claude Code guide or the Codex guide. This is a suggested brief, not the one the customer used:
Call SimonMed cardiology scheduling at 1-844-615-2957 about a self-pay coronary CT angiogram with AI plaque analysis at [location]. Ask the total self-pay price and whether it includes the analysis, radiologist fee and contrast. Ask which fax number my doctor should send the order to and read it back. Once the order is sent, call again and ask whether it's attached to the appointment, and have them read the exam name exactly as entered. Book [date and time window] only after I confirm. Ask the arrival time and the prep rules for food, water, caffeine and heart rate medication, and repeat each back. Give my name, date of birth, address and email only when they ask to verify. Don't give any card number.
