Fort Leonard Wood dental clinic: the oral surgery number, and how a referral gets there
A call4me customer's assistant called two Fort Leonard Wood dental lines about a surgery referral from Fort Leavenworth. Roll Dental Clinic sent it to the hospital, and the hospital clinic explained how referrals arrive and why this one wasn't there.
Nick Khami / / number verified / 6 min readThe short answer: oral surgery at Fort Leonard Wood is handled by the hospital dental clinic, which Fort Leonard Wood's official dental page lists as the Hospital Oral Maxillofacial Department, 573-596-0198, at General Leonard Wood Community Hospital, 4234 Illinois Ave. It's open Monday to Friday, 7 a.m. to 3:30 p.m., by appointment only. The Roll Dental Clinic (permanent party) is 573-596-0364, at 6958 Nebraska Ave, Building 1608, with sick call Monday to Friday 7 to 9 a.m.
Both numbers were answered by a person, with no phone menu, about a second after the call connected.
On October 8, 2026, a call4me customer's assistant called both lines to check on a surgery referral that a dental clinic at Fort Leavenworth was supposed to have sent about three weeks earlier. If it had arrived, the plan was to book the surgery for late January or February 2027. Here's what the two calls established:
- Roll Dental Clinic doesn't do oral surgery. "The oral surgery, that would be over at the hospital." Staff read out 573-596-0198 and said it was the right place to check on the referral "as far as for oral surgery."
- The hospital clinic usually gets referrals by email. The staff member said she'd been dealing with the Fort Leavenworth clinic "for the past five, six years", and "usually I get the emails, and I don't have it."
- The other route is PowerChart. "The only other thing you could do is put it in the pool in PowerChart, if the provider knows how to do that." She also asked whether the sending clinic used Dentrix and PowerChart.
- The fix she offered: have the referring clinic email the referral to her directly. She spelled out her health.mil address (muted in the recording).
- No surgery was booked. The referral wasn't on file, so there was nothing to schedule yet. She took the patient's DoD ID and a callback number and said she'd look at his notes and call back if she had questions.
The dialed numbers match what Fort Leonard Wood's official dental page lists for each clinic. That page refused automated requests when we checked on October 16, so we read it through the Internet Archive's June 2026 copy.
Fort Leonard Wood dental clinic numbers
From the official page. The two numbers in bold are the ones these calls dialed.
| Clinic | Phone | Location | Hours |
|---|---|---|---|
| Hospital Oral Maxillofacial Department (oral surgery) | 573-596-0198 | 4234 Illinois Ave | Mon to Fri 7 a.m. to 3:30 p.m., by appointment only |
| Roll Dental Clinic (permanent party) | 573-596-0364 | 6958 Nebraska Ave, Building 1608 | Mon to Fri 7 a.m. to 3:30 p.m.; sick call 7 to 9 a.m. |
| Boak Dental Clinic (soldiers in training) | 573-596-1470 or 1475 | 12720 Kansas Ave, Building 789 | Mon to Fri 7 a.m. to 3:30 p.m.; sick call 7 to 9 a.m. |
| Reception Dental Clinic (IEP dental exams) | 573-596-9700 | 4566 Oklahoma Ave, Building 2100 | Mon to Fri 7 a.m. to 3:30 p.m. |
| DENTAC headquarters | 573-596-0334 | 6958 Nebraska Ave, Building 1608 | Not listed |
Every dental clinic Fort Leonard Wood lists here, apart from headquarters, keeps the same weekday hours. The page describes the Dental Health Activity's services as general dentistry, endodontics, prosthodontics, periodontics and oral surgery "for Service Members". The calls didn't ask who else is eligible.
What the two calls established
| Question | What the recording shows |
|---|---|
| Who handles oral surgery at Fort Leonard Wood? | The hospital dental clinic, 573-596-0198. Roll Dental Clinic said so and read out the number. |
| Phone tree | None on either line. A person answered at 0:00 on Roll and 0:01 on the hospital line. |
| Was the referral on file? | No. The staff member said she usually gets referrals by email and didn't have one. |
| How do referrals reach the hospital clinic? | By email to the oral surgery staff, or by putting it "in the pool in PowerChart" if the referring provider knows how. |
| What should happen next? | The referring clinic at Fort Leavenworth should email the referral to the hospital clinic contact (address muted). |
| What did the clinic ask for? | The patient's DoD ID, a name, and a callback number. |
| Was surgery booked? | No. Nothing was scheduled. |
What these calls didn't do
- No appointment exists. The referral wasn't found, so the January to February 2027 window was never discussed with the clinic.
- The referral wasn't confirmed as lost. She said the oral surgeon wasn't in that day or the day before, and allowed that it might have been sent "yesterday". Whether it was ever sent is still open.
- Nothing was resent during the call. The next step depends on the Fort Leavenworth clinic emailing it, which the assistant said it would ask for. These recordings don't show that happening.
- The callback is a maybe. She said she'd call back "if I have any questions", not that she would call in any case.
- The caller never gave a name. The staff member asked three times, and each time the assistant answered only "his assistant". It worked here, but have your caller say who it is and who it's calling for.
- Eligibility and wait times weren't asked about.
Listen to the calls
Both recordings keep their full original timing, including the pauses while the hospital staff member opened the patient's records. The patient's name, the procedure, his DoD ID, the callback number, both staff members' names and the staff email address are muted. The clinics and the Fort Leavenworth clinic stay named.
Call 1: Roll Dental Clinic, 573-596-0364
The recording lasts 1 minute 15 seconds.
Read the transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
0:00 Representative: [Clinic name indistinct, likely "Roll"] Dental Clinic, this is [staff name muted], how may I help you?
0:01 AI agent: Hi, I'm checking in to see if a referral from Fort Leavenworth came through for [patient name and procedure muted] surgery.
0:13 Representative: Um. Do you know who sent that to you?
0:16 AI agent: Yeah, it would have been the Smith Dental Clinic at Fort Leavenworth. They were supposed to reach out about three weeks ago.
0:26 Representative: Do you know who they reached out to, though?
0:29 AI agent: They were trying to reach the oral surgery here at Fort Leonard Wood, but I don't have a specific name.
0:36 Representative: Okay, the oral surgery, that would be over at the hospital. I can give their phone number.
0:41 AI agent: That'd be great, please. I just want to make sure I've got the right one.
0:44 Representative: Okay, just let me know when you're ready.
0:45 AI agent: Okay, I'm ready. Go ahead.
0:47 Representative: Sure. Um, their number is five seven three, five nine six, zero one nine eight.
0:53 AI agent: Okay, five seven three, five nine six, zero one nine eight. Great, thanks. Would that be the right place to check whether they've received the referral and look at getting him scheduled?
1:03 Representative: As far as for oral surgery, yes.
1:06 AI agent: Okay, great. That's super helpful. I'll give them a call. Thanks so much.
1:10 Representative: Okay, have a great day.
1:11 AI agent: You too. Bye.
1:13 Representative: You're welcome. Thanks. Bye.
Call 2: hospital dental clinic (oral surgery), 573-596-0198
The recording lasts 4 minutes 6 seconds.
Read the transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
0:01 Representative: Hospital Dental Clinic, this is [staff name muted]. Can I help you?
0:03 AI agent: Hi! I'm calling to see if you got a referral for [patient name and procedure muted] surgery. It should have come from Fort Leavenworth about three weeks ago.
0:18 Representative: Um... How did you send the referral?
0:22 AI agent: Uh, it was supposed to be sent over by the Fort Leavenworth Dental Clinic.
0:27 Representative: Okay, so how did they put it... Are you calling from Fort Leavenworth?
0:33 AI agent: Sorry, no, I'm his assistant. Calling to check if it came through.
0:38 Representative: Okay, so did you put it in the... How did he send it over?
0:45 AI agent: The clinic at Fort Leavenworth was supposed to send it to your oral surgery department.
0:52 Representative: Okay, um, usually I get the emails, and I don't have it. I don't... Um, I can give you my email and you can forward it to me, or do they use Dentrix and PowerChart?
1:06 AI agent: I'm not sure, but it was the Fort Leavenworth Smith Dental Clinic, if that helps.
1:14 Representative: Yeah, no, I've been dealing with Smith for the past five, six years, and I usually get the emails, and I don't have an email.
1:23 AI agent: Oh, okay. Is there a different way it could have come through?
1:31 Representative: Uh... The only other thing you could do is put it in the pool in PowerChart, if the provider knows how to do that.
1:41 AI agent: Okay.
1:42 Representative: Or they could email me.
1:46 AI agent: Okay, could I get your email so they can resend it?
1:50 Representative: Yes. It's [staff email address muted], short for civilian, at health dot mil, like short for military.
2:08 AI agent: Perfect. Thank you. I'll ask them to send it again.
2:12 Representative: And what was your name?
2:15 AI agent: I'm [patient name muted]'s assistant.
2:17 Representative: Whose assistant?
2:19 AI agent: [Patient name muted].
2:21 Representative: Okay, the patient's assistant.
2:25 AI agent: Yes.
2:26 Representative: Okay, so I, yeah, I thought you were calling from the dental clinic. So in the past, because he's been my patient on and off for years, a couple years, they email it to me and the provider, and he hasn't said anything about it. He's not here right now. Unless they sent it yesterday, because he wasn't here yesterday. Do you know his DoD ID?
2:52 AI agent: Yeah. It's [DoD ID muted]
2:56 Representative: Wait, wait, wait, let me get in that program.
[About 11 seconds of quiet while the staff member opens the records program. Original timing retained.]
3:08 Representative: Okay, what is it?
3:10 AI agent: [DoD ID muted].
3:17 Representative: Okay.
[About 19 seconds of quiet while she looks up the record. Original timing retained.]
3:36 Representative: Okay, yeah, they can go ahead and forward that to me. I'm going to look at his notes. And what's your name and number? I can call you back if I have any questions.
3:45 AI agent: Sure. I'm his assistant, and the callback number is [callback number muted].
3:55 Representative: Okay. And what's your name?
3:58 AI agent: I'm his assistant.
4:01 Representative: Okay. All right.
4:03 AI agent: Thanks, great. Bye.
4:05 Representative: Bye.
Calling about a dental referral at Fort Leonard Wood
Start with the hospital line if the referral is for oral surgery. The first call shows that Roll Dental Clinic sends oral surgery questions there.
Have the patient's DoD ID ready. It's what the hospital clinic asked for before it looked up his notes. Know which clinic sent the referral, and when. Staff asked how it was sent before anything else, so it helps to find out from the referring clinic whether they emailed it or put it in PowerChart.
If the referral isn't there, ask who it should go to, then pass that to the referring clinic. In this call the hospital clinic wanted it emailed straight to its staff.
Ask your assistant to check a referral
Connect call4me to your assistant through the Claude Code guide or Codex guide. The following is a suggested brief, not the one the customer used.
Call the Fort Leonard Wood hospital dental clinic (oral surgery) at 573-596-0198, Monday to Friday between 7 a.m. and 3:30 p.m. Central. Say you're calling for [patient name] about a referral for [procedure] that [referring clinic] sent around [date]. Ask whether it's on file. If it is, book the first opening in [date window] and confirm the date and time. If it isn't, ask how they want it sent (email or the PowerChart pool) and to whom, and write the details down for me. Give the patient's DoD ID only if they ask, and give my callback number [number]. If they ask for your name, say you're [name], calling on [patient name]'s behalf. Don't agree to anything beyond the booking.
For other dental calls, see how to reschedule a dentist appointment and a dental booking with a follow up call. Hear both calls on the examples page.
