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notes on AI agents that make phone calls for you.

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2 posts matching "progressive". clear

Progressive customer service number 1-888-671-4405, a live agent in 1 minute 30 seconds
Progressive customer service: how to reach a person
We called Progressive's general customer service line with general questions and no policy. Saying we wanted a quote on a new policy got a live agent on the line 1 minute 30 seconds in. Here is the phone tree, what the agent said about callbacks, hours and getting a quote by phone, and the full recording.
OCT 16 / Nick Khami
Time to a human at 42 companies, median 2:06 across 44 timed calls
How long it takes to reach a human at 42 companies (we recorded every call)
We went back through every customer service call we've published, 68 calls to 42 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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