Costco tire appointment: how to cancel it, find your online order, and get a refund (3 real calls)
A call4me user ordered the wrong size tires on Costco.com for install at a Costco Tire Center. His agent made the calls to find the order, learn the refund process, and cancel the install appointment. Here's what worked, what didn't, and the recordings.
Nick Khami · · 10 min read
The short answer:
- To cancel a Costco tire installation appointment by phone, call your warehouse and press 1 for the administrative staff. Ask them to transfer you to the Tire Center. The menu route that sounds right ("press 5 for all other departments, then 4 for the Tire Center") went straight through once, but looped back to the main menu on two other calls and never reached a person.
- Cancelling the appointment is not cancelling the order. In the Tire Center's words: "That's not a cancellation of the order or a refund... it's just for the appointment."
- The refund for a Costco.com tire order comes from Costco.com customer service, not the warehouse. If the tires weren't installed, the full billed amount, taxes and fees included, goes back to your card in 3 to 5 business days. You don't pick up or ship the tires: "the warehouse will just absorb them into their inventory."
These come from real calls a call4me user's agent made on September 30, 2026. He ordered the wrong size tires on Costco.com for install at the San Francisco Costco. He's okay with us publishing them; everything that identifies him (name, order number, address, email, card) is muted in the audio, and staff names are muted too.
Cancel a Costco tire appointment (5 minutes 35 seconds) #
- 0:00 "Thank you for calling the San Francisco Costco." Press 1 for administrative staff
- 0:36 "Wait while I transfer your call." It rings, then drops back into the main menu at 1:39
- 2:16 Press 1 again and another transfer
- 2:27 A person: "Good evening, Costco San Francisco"
- 2:42 "This is not the tire shop, so let me get you to the tire shop"
- 2:56 "Costco Tire Center, could you please hold?" The hold lasts about a minute and a half
- 4:46 "I see the appointment for an online order. Did you want to just cancel the appointment? Did you need help rescheduling?"
- 5:14 "I went ahead and canceled the appointment for now"
- 5:17 "That's not a cancellation of the order or a refund if you need that, but it's just for the appointment"
How to cancel a Costco tire appointment, step by step #
- Call your warehouse's main number, not Costco.com. The appointment lives in the Tire Center's calendar at that warehouse.
- Press 1 for administrative staff. The transfer can fail once and drop you back at the menu; press 1 again.
- Ask to be transferred to the Tire Center if the person who answers isn't there. Expect a short hold.
- Give the appointment date, time, and the member name on it. For an online order they can see it as "the appointment for an online order".
- Say whether you want to cancel or reschedule. They asked us both.
- If you also need the order cancelled or refunded, that's a separate call to Costco.com (below).
Find a Costco.com tire order at the Tire Center (6 minutes 37 seconds) #
This call is about tires that showed as shipped weeks earlier with no arrival notice. It's also our example of the Costco phone menu, played in full.
- 0:00 The main menu: 1 administrative staff, 2 hours and directions, 3 membership or returns, 4 pharmacy, 5 all other departments. It plays three times before a key is pressed
- 0:51 The department menu: 1 optical, 2 hearing aids, 3 food court pizza, 4 Tire Center, 5 bakery, 6 meat, 7 service deli
- 1:25 The Tire Center answers
- 3:49 "Unfortunately I don't have an order under that order number." The order number has to be read back several times (muted)
- 5:57 "Your order is here, and yeah, you're good"
- 6:27 "My earliest installation would be 12 o'clock today"
What helped: give the online order number and say it was ordered online. They also asked for the membership number.
Get a refund on a Costco.com tire order (6 minutes 51 seconds) #
- 0:00 Costco.com's menu: 1 an order you already placed, 2 product info or placing an order, 3 a return or refund status, 4 membership
- 0:35 Order menu: 1 order status, 2 Costco Logistics delivery, 3 cancellations or changes, 4 return or replace an item, 5 technical and warranty support
- 1:07 "Please have your order number ready" and enter it on the keypad
- 1:47 "Please hold while your call is being transferred". The hold runs about a minute and a half
- 3:37 A Costco.com agent answers
- 4:06 They verify the billing address and then the email on the order (both muted)
- 5:37 "The process is pretty straightforward. We just submit a refund request on our end, and within three to five business days... the full billed amount would go back to the card you used"
- 6:04 Taxes and fees included? "Yep."
- 6:13 Pick up or ship the tires? "Nope. The warehouse will just absorb them into their inventory."
- 6:24 "You can go into the warehouse and request a refund, or you can give us a call and we can take care of it"
- 6:42 Order the right tires before the refund posts? "Yeah, absolutely."
Our caller's audio dropped right after this, a bug on our side that we've since fixed, so the recording ends here.
How to get a refund on wrong tires from Costco.com #
- Call Costco.com customer service (not the warehouse) and press 1 (an order you placed), then 3 (cancellations or changes) or 4 (return or replace).
- Have the order number ready; the menu asks you to enter it.
- Expect to verify the billing address and the email on the order.
- Ask for a refund request on uninstalled tires. No pickup or shipping: the warehouse keeps them.
- The full billed amount, including taxes and fees, goes back to your card in 3 to 5 business days.
- You can place the correct order right away; you don't have to wait for the refund.
- Cancel the install appointment separately with the warehouse (above), or it stays on the calendar.
Have your agent make these calls #
If you use call4me, paste this into your agent:
Call the [city] Costco warehouse and cancel my tire installation appointment on [date] at [time] under [member name]. Press 1 for administrative staff and ask to be transferred to the Tire Center; don't use the department menu. Only cancel the appointment. Then call Costco.com customer service about order [order number]: the tires were the wrong size and weren't installed. Ask for a full refund to the original card and confirm the amount and timing before agreeing.
Read the cancellation call transcript
"Caller" is the call4me agent. Private details are muted in the audio and shown in brackets here. The caller's asides while it worked the menu ("Transferring again now") and the ringing between transfers are left out of the text but are in the audio.
0:00 Phone system: Thank you for calling the San Francisco Costco. To reach the administrative staff, press 1. For warehouse hours, directions, and holidays observed, press 2. For information on membership or returns, press 3. To reach the pharmacy, press 4. For all other departments, press 5.
0:36 Phone system: Wait while I transfer your call.
1:39 Phone system: Thank you for calling the San Francisco Costco. To reach the administrative staff, press 1...
2:16 Phone system: Wait while I transfer your call.
2:27 Staff: Good evening. Costco San Francisco, this is [name removed]. How can I help you?
2:31 Caller: Hi, this is Sarah, [name removed]. I'm calling to cancel a tire installation appointment tomorrow, October 1st at 6:15 under [name removed].
2:42 Staff: I'm sorry, hold on. This is not the tire shop, so let me get you to the tire shop. Hold on, please. One moment. Thank you.
2:48 Caller: Sure, no problem.
2:56 Tire Center: Costco Tire Center. Could you please hold? I'll be right with you.
2:59 Caller: Oh, sure. No problem.
4:31 Tire Center: Okay, thank you for holding. How can I help you?
4:34 Caller: Hi, yeah, I'm calling to cancel a tire installation appointment for tomorrow at 6:15 under [name removed].
4:44 Tire Center: Tomorrow, 6:15? Okay, I see the appointment for an online order. Did you want to just cancel the appointment? Did you need help rescheduling or anything of that nature?
5:02 Caller: Oh, just canceling, please.
5:04 Tire Center: Just canceling the appointment for now? Okay, got it.
5:09 Caller: Yep, no reschedule or anything else. Just canceling it.
5:13 Tire Center: Got it. I went ahead and canceled the appointment for now. So that's not a cancellation of the order or a refund if you need that, but it's just for the appointment. I took you off my books for the calendar.
5:25 Caller: Okay, great. Yeah, that is exactly what we needed. Thank you.
5:28 Tire Center: Okay, thank you. Enjoy the rest of your day. Bye-bye.
Read the refund call transcript
0:00 Phone system: Thank you for calling Costco.com. Are you calling about a Costco.com order you've already placed, including order status, returning, or canceling an order? Press 1. Do you need product information or assistance placing an order online? Press 2. For information regarding the status of a return or refund, press 3. Would you like help with your membership or questions about the Executive 2% Reward Program? Press 4.
0:35 Phone system: For order status, press 1. Costco Logistics delivery questions? Press 2. For cancellations or to request changes to your order, press 3. To return or replace an item on your order, press 4. For Costco technical and warranty support on electronics and appliances, press 5.
1:07 Phone system: To better assist you, please have your order number ready. Order numbers can be found on your order confirmation email or in your My Account section on Costco.com. Please enter your order number now.
1:29 Phone system: Sorry, your entry is invalid. Please try again. Please enter your order number now. If you do not have your order number, press 8.
1:47 Phone system: Please hold while your call is being transferred to the next available Costco representative. For quality assurance, your call may be recorded. All our representatives are busy with other customers. Please stay on the line, and your call will be answered in the order it was received.
3:37 Agent: Costco.com. My name is [name removed]. How can I help you today?
3:40 Caller: Hi, [name removed]. This is Sarah, [name removed]'s assistant. I'm just trying to confirm how to get a full refund for an online tire order that was the wrong size but already delivered to a Costco tire center.
3:55 Agent: Okay, I can certainly help with that. Do you have the order number?
3:58 Caller: Yes. It's [order number removed].
4:06 Agent: Thank you very much. Can you please confirm for me the billing address listed on the order?
4:23 Caller: Okay. Billing is [street address removed], San Francisco, California, [ZIP code removed].
4:54 Agent: Can you please confirm for me the email address the order is attached to?
5:00 Caller: One moment. It's [email removed].
5:08 Agent: Perfect. And we're just looking to process a refund on the order. The tires haven't been installed?
5:19 Caller: That's right. They weren't installed. I'm just trying to confirm the exact refund process and whether the full 1,276.79 goes back to the Visa ending in [card digits removed].
5:37 Agent: Yeah, so the process is pretty straightforward. We just submit a refund request on our end, and within three to five business days, so long as the tires haven't been installed, the full billed amount would go back to the card you used to place the order.
5:57 Caller: Okay. Does that include all taxes and any tire disposal or state fees?
6:04 Agent: Yep.
6:06 Caller: Good to know. And do we need to pick up or ship the tires since they're already at the tire center?
6:13 Agent: Nope. The warehouse will just absorb them into their inventory.
6:17 Caller: Perfect. And can online support handle that directly, or do we have to go into the warehouse for anything?
6:24 Agent: You can do it either way. You can go into the warehouse and request a refund, or you can give us a call and we can take care of it.
6:32 Caller: Great. If we place a new correct tire order, can that be done before the refund posts?
6:42 Agent: Yeah, absolutely.
6:46 Caller: Awesome.
