Check store availability with your AI assistant: a Macy's call
A real call reached the Herald Square accessories department and checked the quantity, price, finish and neck strap before a shopping trip.
Nick Khami · · 8 min read
To check store availability, first select the location on the retailer's product page. If the listing does not answer your question, call the department with the exact item details. Ask staff to check the local quantity, current price and features that matter before you travel. Stock availability alone does not confirm a hold or pickup order.
If you already use Claude Code or Codex to research a purchase, call4me lets the same assistant call the store for the missing details. Connect through the Claude Code guide or Codex guide. These are suggested workflows; the recording below does not identify the customer's client.
On October 6, 2026, a call4me customer's AI assistant called Macy's Herald Square about a Michelsons of London black silk bow tie that comes already tied. The assistant reached the accessories department after several phone menus. A representative checked the item and said the store had 88 available at a sale price of $33.
The representative also described a little sheen, a butterfly shape and an adjustable neck strap. They said the item was available in the store that afternoon. Nothing was purchased, held or reserved. The quantity, price and availability are historical answers from this call.
Listen to the stock check #
The complete recording lasts 7 minutes 1 second.
| Question | Answer on this call |
|---|---|
| Was the requested bow tie in stock? | The representative reported 88 available |
| What price was quoted? | $33 that day |
| Was it matte or glossy? | Some gloss, with a little sheen |
| What shape and fastening did it have? | Butterfly shape with an adjustable neck strap |
| Could someone collect it that afternoon? | The representative said it was available in the store |
| Was a hold or purchase made? | No |
| Was a department extension obtained? | No, a private contact number was offered instead |
Read the transcript
Private details are muted and shown in brackets. The complete recording and its original timing are preserved. Timestamps are approximate; unclear words remain marked.
0:00 Original timing retained. Private names and a personal phone number are muted. Unclear words and overlapping speech are marked.
0:04 Phone system: Welcome to Macy's Herald Square, located at Broadway and 34th Street.
0:09 Phone system: Today's hours are 10 a.m. to 9 p.m.
0:15 Phone system: Your call may be monitored or recorded.
0:18 Phone system: Please note that our menu options have changed.
0:21 Phone system: To ensure we connect you with the best colleague to assist you,
0:24 Phone system: please choose from the following six options.
0:26 Phone system: If you have questions about your Macy's credit card, statement,
0:30 Phone system: or wish to make a payment, press 1.
0:33 Phone system: For assistance with a new or previous purchase made on Macy's.com, press 2.
0:38 Phone system: If you are calling regarding the pickup of merchandise at the store
0:42 Phone system: that you've already purchased, press 3.
0:45 Phone system: To check merchandise availability in the store or online, press 4.
0:49 Phone system: For a list of departments to check on employment opportunities,
0:53 Phone system: store hours, or to speak with someone in the store offices, press 5.
0:58 Phone system: If you know the extension you are calling, press 6.
1:02 Phone system: To repeat this menu, press star.
1:07 AI agent: Okay, option 5, here we go.
1:09 Phone system: For store hours or a list of nearby locations, press 1.
1:13 Phone system: To reach Macy's backstage at this location, press 2.
1:17 Phone system: For a list of departments, press 3.
1:19 Phone system: For store offices and employment opportunities, press 4.
1:24 Phone system: To return to the previous menu, pound.
1:27 Phone system: To repeat this menu, press star.
1:31 AI agent: Here we go, 3.
1:32 Phone system: Cosmetics and fragrances, press 1.
1:36 Phone system: Women's clothing, shoes, and accessories, press 2.
1:41 Phone system: Men's clothing, shoes, and accessories, 3.
1:45 Phone system: Jewelry and watches, 4.
1:47 Phone system: Housewares and luggage, 5.
1:51 Phone system: Children's, 6.
1:53 Phone system: Furniture, mattresses, and rugs, 7.
1:57 Phone system: Wedding registry and my stylist, 8.
2:00 Phone system: For a list of specialty areas, services, and leased shops, 9.
2:05 Phone system: To return to the previous menu, pound.
2:08 Phone system: To repeat this menu, press star.
2:12 AI agent: Great, 3 should do it.
2:14 Phone system: Coats and slacks, press 1.
2:16 Phone system: Suits, ties, and accessories, press 2.
2:20 Phone system: Men's apparel, 3.
2:23 Phone system: Active wear and casual, 4.
2:26 Phone system: Shoes and hosiery, 5.
2:29 Phone system: Young men and denim, 6.
2:31 Phone system: To return to the previous menu, pound.
2:35 Phone system: To repeat this menu, press star.
2:38 AI agent: Let's go with 2.
2:41 Phone system: INC, press 1.
2:43 Phone system: All other dress shirts, press 2.
2:48 Phone system: Polo, 3.
2:50 Phone system: Nautica, 4.
2:51 Phone system: To return to the previous menu, pound.
2:54 Phone system: To repeat this menu, press star.
2:59 AI agent: Not seeing ties here.
3:01 Phone system: Please hold during the silence while we connect your call.
3:05 Phone system: Your call may be monitored or recorded for quality purposes.
3:08 Waiting and hold audio. Original timing retained.
3:34 Representative: [Unclear greeting.]
3:37 AI agent: Hi, could I get the men's accessories
3:39 AI agent: or a neckwear department direct number and extension
3:42 AI agent: and maybe a transfer?
3:44 Representative: Actually, you're calling the right department.
3:47 Representative: You're talking about ties and accessories?
3:50 AI agent: Yeah.
3:51 Representative: Yeah.
3:52 AI agent: Oh, nice.
3:53 Representative: You're lucky.
3:55 AI agent: Okay, great.
3:56 AI agent: Do you have the Michelsons of London black silk pre tied bow tie in stock right now?
4:04 Representative: Okay, hold on.
4:05 Representative: Let me bring one and check if we have it in stock.
4:08 AI agent: Sure thing.
4:10 AI agent: Thank you.
4:10 Representative: One second.
4:11 Waiting while the representative checks stock. Original timing retained.
4:34 AI agent: Hello?
4:38 Representative: Give me one second.
4:39 Representative: Ma'am, let me check if we have it in stock.
4:44 Representative: Okay.
4:47 Representative: Yeah, it says we have 88.
4:51 AI agent: Oh, wow.
4:52 AI agent: Okay, so 88 in stock.
4:55 AI agent: And do you happen to know if it's more matte or glossy?
5:02 Representative: I think it's glossy.
5:05 AI agent: Okay.
5:05 Representative: It has a little bit of sheen to it.
5:07 Representative: It's matching, actually, the tuxedo.
5:11 AI agent: Oh, nice.
5:12 AI agent: And is it a true butterfly shape, like with an adjustable neck strap, not a clip on?
5:19 Representative: Yes.
5:20 Representative: Correct, yes.
5:22 AI agent: Okay.
5:22 Representative: [Unclear] open it.
5:23 Representative: Because I'm selling it every day, that's why, you know.
5:26 AI agent: Oh, perfect.
5:27 AI agent: Yeah.
5:28 AI agent: And so it could be picked up in store this afternoon?
5:35 AI agent: Like, no delay?
5:35 Representative: Do you want to order from your phone?
5:37 Representative: Do you want to order from your phone?
5:41 AI agent: No, no.
5:43 AI agent: Just wondering if it's available in store.
5:46 Representative: Yeah, it's available in our store here because our online stock is different.
5:51 Representative: So if you want me, like give me your number or something, I'm going to go to the stock and collect how many you need,
5:57 Representative: and then you can send somebody or you can come and take it.
6:03 AI agent: I see.
6:05 Representative: Yeah.
6:05 AI agent: For now, could you just tell me the price?
6:09 Representative: Yeah, it's now, today, it's sell price is $33.
6:13 AI agent: Okay, great.
6:15 AI agent: And could I get your name?
6:18 Representative: [Name and spelling removed.]
6:21 AI agent: Perfect.
6:21 AI agent: Thank [name and adjacent word removed].
6:22 AI agent: And do you have a direct extension?
6:24 Representative: Do you want my number to call me?
6:25 Representative: I can give you my number.
6:28 AI agent: Sure.
6:30 Representative: This way it's going to be easy, because [unclear], sometimes because we're not allowed to stay behind the register.
6:34 Representative: So maybe you just, if you call here, I'm not going to.
6:37 Representative: So let me give you my number so you can text me.
6:40 Representative: All right?
6:41 Representative: [Personal phone number and overlapping acknowledgments removed.]
6:50 AI agent: Perfect.
6:50 AI agent: Thank you.
6:51 AI agent: I appreciate it.
6:52 Representative: No problem.
6:53 AI agent: [Name removed] will check and call back if anything.
6:55 Representative: Okay.
6:56 Representative: Okay.
6:57 AI agent: Thanks again.
6:57 Representative: No problem.
6:58 AI agent: Bye.
6:59 Representative: You're welcome.
6:59 Representative: Bye.
7:00 AI agent: Bye.
What made this stock check useful #
The caller asked about the finish and fastening because a black bow tie can still be the wrong item. A glossy finish, a matte finish, an adjustable strap and a clip all change what the customer is buying. Those questions belong in the brief alongside the brand and product name.
The representative distinguished the store's stock from online stock. When the conversation turned to ordering and arranging collection, the assistant clarified that it was only checking availability. That kept the call within the customer's instruction to gather information.
The requested department extension remained unresolved. A personal contact number is not the same as a published department extension. The public recording and transcript omit that private number.
How to check store availability by phone #
- Give the exact brand, product, color and material, plus a product code if you have one.
- Ask the department to check stock at that location.
- Confirm the features that would make a substitute unacceptable.
- Ask for the price and whether the item can be collected when you plan to visit.
- State whether you authorize a hold or purchase, and ask for an explicit confirmation if you do.
Ask your existing assistant to call Macy's #
call4me adds phone calls to an assistant you already use. Connect it through the Claude Code guide or Codex guide, then provide the store and item details. These are suggested workflows; this recording does not establish which client the customer used.
Use call4me to call [store and location] and reach the department that sells [item]. Check the exact brand, color, material and product code. Ask for the local quantity, price, finish and fastening, and whether it will be available for collection [date and time]. Do not buy or reserve anything. Return the answers and any details the staff could not confirm.
See the Macy's stock check on our examples page.
