Victoria's Secret Georgetown: holding items for same day pickup
A real call to the Georgetown DC store checked two items on the shelf, found the closest substitutes and got them held for pickup that day.
Nick Khami / / 4 min readVictoria's Secret Georgetown is at 1220 Wisconsin Ave NW, Washington, DC 20007. The official store page calls it Wisconsin Ave Victoria's Secret & PINK and lists (202) 229-1677, the same number dialed on this call. The page also lists free in-store pickup. It says nothing about phone holds, so this call is the evidence for those.
On October 1, 2026, at about 12:55 PM Eastern, a call4me customer's assistant called the Victoria's Secret in Washington DC's Georgetown neighborhood for someone who wanted to pick up two things that day: breast lift tape and a sparkly silver thong in a particular style and color. Online pickup was not available for those items, so the point of the call was to have someone check the shelf instead of trusting the website.
An employee picked up after a short transfer message, checked the floor during a brief hold, and came back with the closest matches. She agreed to hold both, quoted the prices and said held items go back if nobody comes in by the end of the day.
What Victoria's Secret Georgetown DC established
| Detail | What the conversation established |
|---|---|
| Store | Victoria's Secret, 1220 Wisconsin Ave NW, Georgetown, Washington, DC |
| Number dialed | (202) 229-1677, matching the official store page |
| Time to a person | About 10 seconds, after a "please wait while I transfer your call" message |
| Breast tape | Pre-cut shape tape in stock, but only in dark brown and only one pack ("the last pack we have"). The lighter shade asked for was not available |
| Silver thong | The double strap style asked for was not in stock. The store had the classic single shine strap thong, black with silver shine on the side |
| Prices quoted | $27.50 for the shape tape, $24.95 for the shine strap thong |
| Hold | Staff agreed to put both items on hold under the customer's name and number |
| Hold length | "We do do 24 hour holds. So if she's not in by the end of day today, they will be put back" |
| Extra offer | Staff said they could show other shine strap styles in person, since "we have a bunch of new styles in" |
The call took 5 minutes 19 seconds. Most of that was the employee physically looking: a hold of about 1 minute 23 seconds, then a pause of about 32 seconds with no speech before the assistant asked for prices.
What this call did not establish
- The exact items were not available. Both held items were substitutes, and the caller asked for the hold "just pending her decision". Nothing was bought or paid for.
- The size was not read back. The assistant asked staff to confirm the size of the thong, and the employee answered with the price without repeating the size.
- No total with tax, no staff name and no hold reference were given.
- The hold window is a little ambiguous. Staff said "24 hour holds" and also "by the end of day today" in the same breath. Plan on the same day.
- Store hours were not discussed, and the recording does not show that anyone picked the items up.
- Prices and stock are what one employee said on October 1, 2026. Shape tape was the last pack, so it may not be there now.
Listen to the Victoria's Secret Georgetown call
The complete recording keeps its original timing, voices and the hold. The customer's name, her phone number, the account owner's name and the size she asked for are muted. The store stays named because the post is about it.
The recording lasts 5 minutes 19 seconds.
Read the transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
Phone system: Thank you for calling Victoria's Secret. Please wait while I transfer your call.
Representative: Hi, Victoria's Secret.
AI agent: Hi! This is [account owner name muted] assistant, calling on behalf of [customer name muted]. Could you do me a quick favor and check if you've got boob tape, like breast lift tape, and sparkly silver panties [size muted] in store for pickup today?
Representative: Um, we do have boob tape. I know that off the top of my head. And then we do, she's talking about the, or you're talking about the shine strap panties, right?
AI agent: Yeah, the very sexy double shine strap smooth thong in sterling. That's the silvery one with rhinestone straps, [size muted].
Representative: Okay.
AI agent: Could you check the, oh, sorry. Go ahead.
Representative: Yeah. No, you're good. I can check. I don't know if we have the double strap. We might just have the solid ones. Let me take a quick look and then I'll grab that boob tape. What color would you like the boob tape to be in?
AI agent: The buff one, please.
Representative: Okay. Give me half a second, I'm gonna put you on a brief hold, okay?
AI agent: Sure, no problem.
[Hold, about 1 minute 23 seconds with no speech, retained in full]
Representative: Hello?
AI agent: Hi!
Representative: So I have, um, shape tape, which is like boob tape.
AI agent: Yep.
Representative: It's pre-cut.
AI agent: Perfect. That's
Representative: It's, um, in a dark brown.
AI agent: Uh-huh. That's
Representative: And you could like style it 20 million different ways. Is that what you, is that what you would like? Sorry.
AI agent: Yeah, that's along the lines. Let me check.
Representative: Okay.
AI agent: That, that could work if it's the only breast tape, but do you have the buff one or the lighter shade in that pre-cut shape tape?
Representative: No, this is actually the last pack we have. It's very popular here.
AI agent: Okay, no worries. Uh, and on, did you get a chance to check the panties?
Representative: Yes, I only have the classic shine strap with the one single band. That's a black thong with the silver shine on the side. So, like, the classic Victoria's Secret shine strap panty, we have that one. We just don't have the double sided one.
[About 32 seconds with no speech, retained in full]
AI agent: Okay, gotcha. Could you just tell me the price on that dark brown pre-cut tape? And for the panties, could you confirm that the black single shine strap thong is in [size muted] and what the price is? Also, I'm an AI assistant calling [customer first name muted]. Could you do a free hold for her under [customer name and phone number muted], just pending her decision?
Representative: Yeah, I can definitely put these on a hold for her. The panties are going to be $24.95.
AI agent: Mm-hmm.
Representative: The boob tape is going to be $27.50. Also, if she comes in, we can also show her multiple different shine strap panties, and she might find something else she likes more because we have a bunch of new styles in.
AI agent: Oh, perfect. That sounds great. Could you just confirm you'll put them on hold under [customer name and phone number muted]?
Representative: Yes, we do do, we do do 24 hour holds. So if she's not in by the end of day today, they will be put back.
AI agent: Perfect. Thank you so much for your help. Bye!
Representative: You're welcome. Bye.
How to get an item held at the Georgetown Victoria's Secret
The useful part of this call was asking for a shelf check, not a website check. The site showed no pickup option for these items, but an employee walked the floor and found what was actually there, including a last pack that was not the shade asked for.
A few things made it work:
- Name the exact product, color and size up front, then say which substitutes are acceptable. Here the assistant described the requested style, heard it was missing, and asked about the closest match instead of hanging up.
- Ask for prices on the substitute, since the in-store item may not be the one you priced online.
- Ask for a free hold under the pickup person's name and phone number, and say when they will come in.
- Ask how long the hold lasts. At this store the answer was same day.
- Ask for the staff member's name or a hold note if you want something to point to at the counter. This call did not get one.
One thing to do better than this call: the brief asked the assistant to introduce itself as an AI at the start, and it only said so partway through. Put that instruction first in your own brief.
Ask your assistant to check stock and hold it
Connect call4me to your assistant through the Claude Code guide or Codex guide. The following is a suggested brief, not what the customer used.
Call Victoria's Secret Georgetown at (202) 229-1677 (1220 Wisconsin Ave NW, Washington, DC). Say you are an AI assistant at the start. Ask staff to physically check the shelf for [product, color and size]. If it is not there, ask for the closest match and its price, but do not approve a substitute I did not list: [acceptable substitutes]. If something matches, ask for a free hold under [pickup name] at [phone number] for pickup [today or a time]. Confirm how long the hold lasts, and ask for the employee's name. Do not pay for anything.
For another store stock check, see checking store availability with an AI call to Macy's. Hear this call on the examples page.
