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2 posts matching "geico". clear

GEICO customer service number (800) 207-7847, and the words that reached a live agent in 2 minutes 35 seconds
GEICO customer service: the phone number and the words that reach a person
We called GEICO twice. An AI-assisted voice menu answers first. Asking for a representative got us looped and dropped. Saying \"get a new policy\", then \"auto\", got a licensed agent on the line 2 minutes 35 seconds in. Here are both recordings, the exact prompts, and what the agent told us.
OCT 9 / Nick Khami
Time to a human at 34 companies, median 2:08 across 35 recorded calls
How long it takes to reach a human at 34 companies (we recorded every call)
We went back through every customer service call we've published, 55 calls to 34 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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