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notes on AI agents that make phone calls for you.

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2 posts matching "jetblue". clear

JetBlue 1-800-538-2583, a crew member on the line in 1 minute 27 seconds
JetBlue customer service: how to reach a person
We called 1-800-JETBLUE with general questions and no booking. We skipped the birthday prompt, said \"booking a flight\", and a crew member answered 1 minute 27 seconds in. Here is the phone tree, what we were told about callbacks, hours and cancelled flights, and the full 6 minute recording.
OCT 16 / Nick Khami
Time to a human at 42 companies, median 2:06 across 44 timed calls
How long it takes to reach a human at 42 companies (we recorded every call)
We went back through every customer service call we've published, 68 calls to 42 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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