Uber Eats customer service number: what happens when you call

Uber says it doesn't offer a customer service phone number for Uber Eats. The one Uber Eats support line on its help center, 1-833-ASK-EATS, is for restaurants. We called it twice and reached a live person. Here's what she said about customers, refunds and callbacks, and the full recording.

Nick Khami / October 29, 2026 / number verified October 29, 2026 / 7 min read

The short answer: Uber Eats doesn't have a customer service phone number. Uber's Uber Eats help center says so at the top: "While we don't offer a customer service phone number for Uber Eats, you can log in to your account to get personalized support." Uber's How to contact support page sends you to Help in the app, and says only Diamond members get a premium support line, through a "Call us" button once you're logged in.

The only Uber Eats support number on Uber's help center is 1-833-ASK-EATS (1-833-275-3287), on its Contact us page for merchants and restaurants. It's the line for restaurants and stores, not people who ordered food.

We called it anyway, twice, on Thursday, October 29, 2026. Here's what happens:

1. A recording: "Thank you for calling Uber Merchant Support. This is an automated recorded call."
2. An automated assistant answers and says "this line is just for restaurants and merchants." It told us "There isn't a phone number for customers" and to use the Uber Eats app or website.
3. We asked twice for a live person, and it said "Let me connect you to a team member."
4. A live Uber Eats Merchant Support agent answered 2 minutes 27 seconds into the call.

What the agent told us:

• There's no phone number just for customers. "We don't have like a specific phone number for customers." The fastest way is to "go in their app and press help," where you chat with support.
• If a customer does call this line, "if the customer say, like I'm a customer, I need to resolve the problem, we are able to transfer them very quick." We didn't ask to be transferred, so we don't know where that goes or how long it takes.
• Missing or wrong items get refunded through the app. You "create a report or request a refund for a specific item," and "the system refunds them automatically" with a message confirming it. She added that this is "not my department."
• Uber Eats doesn't usually call customers back. "It's not like usual that we contact the customers," and "person with person, no, not really."
• The line is 24/7. After checking, she came back with "We have 24-7 for customers and merchants." Uber's merchant page also says 1-833-ASK-EATS is for contacting "Uber Support 24/7."

We called at about 2:49 pm Eastern with call4me asking the questions. This page is what we heard. If you're after Uber rides rather than Uber Eats, see our Uber customer service number guide: riders don't get a regular phone line either, and Uber's premium rider line asks for the phone number on your account.

Listen to the call #

The second call, the whole thing, 10 minutes 11 seconds. Two short silences (under a second each) cover the agent's first name. Nothing else is muted or cut, and our caller didn't say my name or any number. The quiet stretch from about 7:44 to 9:41 is the agent checking on the 24/7 question.

Jump to a moment:

• 0:04 "Thank you for calling Uber Merchant Support. This is an automated recorded call"
• 0:15 The automated assistant answers
• 0:57 "This line is just for restaurants and merchants"
• 1:23 "There isn't a phone number for customers"
• 1:36 We ask for a live representative
• 1:48 "I can give you the most accurate info right here"
• 2:15 "Let me connect you to a team member"
• 2:27 A live agent: "Thanks for calling Uber Eats Merchant Support"
• 3:00 "We don't have like a specific phone number for customers"
• 3:21 "We are able to transfer them very quick"
• 3:44 We ask about refunds for a missing or wrong item
• 4:35 Requesting a refund for a specific item in the app
• 5:01 We ask about callbacks
• 5:48 "It's not like usual that we contact the customers"
• 6:24 We ask whether the line is staffed 24/7
• 7:44 She puts us on hold to check
• 9:51 "We have 24-7 for customers and merchants"

The 1-833-ASK-EATS phone tree, step by step #

This is the line as it played on October 29, 2026, calling 1-833-275-3287.

1. Call 1-833-275-3287. "Thank you for calling Uber Merchant Support. This is an automated recorded call. Just a moment while I connect you." There was no keypad menu on either of our calls.
2. An automated assistant: "Hello, thanks for calling Uber Merchant Support. How can I help you?" You talk to it in plain sentences.
3. Ask for a live representative. The first time, it answered the question itself: "There's no phone support for customers, just the app or website." When our caller asked again, for the fastest way to reach a person, it said "Let me connect you to a team member."
4. A person, about 10 seconds later: "Hello, thanks for calling Uber Eats Merchant Support." That was 2 minutes 27 seconds into the call.

On our first call, a couple of minutes earlier, the assistant said "I can only answer questions about merchant support," our caller didn't ask for a person, and the call ended after 2 minutes without reaching one.

Uber's merchant help page about reaching a partnership manager describes a keypad menu on this number (press 1 for merchants, then 3 to sign up a new store). We didn't hear that menu on either call.

How to get help with an Uber Eats order #

From Uber's help pages and what the agent said:

• Open the order in the Uber Eats app and tap Help. Uber's contact page says you can "contact support 24/7" through its help articles: wrong or missing items, food quality, a damaged order, an order that never arrived, and problems with a delivery person.
• Report it within 48 hours. Uber's Wrong or missing items page asks you to contact them within that window, or they "may be unable to provide a refund." Name the exact items, and add a photo if you got the wrong item. Uber says it won't replace the order, but you may be eligible for a refund.
• Look for the confirmation message. The agent said refunds for an item come through automatically once you request them, with a message confirming it. Don't wait for a phone call: she said Uber Eats doesn't usually call customers.
• If you're a Diamond member, Uber's help center says you get a premium support line through "Call us" in the app. We aren't members, so we couldn't see what number it dials.

Things that don't work #

On October 29, 2026:

• Expecting 1-833-ASK-EATS to handle your order. The assistant said "If a customer calls this line by mistake, we can't assist them directly." The agent said they can transfer customers, but we didn't test it.
• Asking the assistant for a person once. The first time we asked, it answered the question itself. The second ask, phrased as a question about reaching a person, got us transferred.
• Waiting for a callback. The agent said Uber Eats doesn't usually call customers about order issues.

Watch out for other "Uber Eats customer service" numbers in search results. Uber's own Uber Eats help pages list none for customers, so take any number from Uber's site or app, not from a directory site or a search ad.

How we made these recordings #

call4me is a phone for your AI agent: your agent (Claude Code, Codex, ChatGPT) tells it what to get done and it makes the call. More recorded calls like this are on an AI that calls customer service for you. For these, the brief was to ask Uber Eats support how customers reach a person, with no order, store or account to give.

A few things to know about our side of the calls:

• Our first call didn't push for a person. When the assistant said it could only answer merchant questions, our caller thanked it and hung up after 2 minutes. On that call our caller also said my name, so we haven't published that recording. We called back with a clearer brief to ask for a representative.
• Our caller asked a confusing last question. It asked whether "this merchant line" is staffed 24/7. The agent asked whether we had a store or were a customer, checked, and answered for both: "We have 24-7 for customers and merchants."
• The agent's refund answer was secondhand. She said refunds for customers are "not my department" and spoke "in my experience."

We kept the audio as it happened, apart from the muted name.

For other food delivery lines we've called, see DoorDash and Instacart, or the other companies we've called.

Have your agent make this call #

If you use call4me, paste this into your agent:

Call Uber Eats support at 1-833-275-3287. When the automated assistant answers, say I'm an Uber Eats customer with a problem with my order from [restaurant, date] and ask for a live representative. If it says it can't help, ask again how to reach a person. If a person answers, tell them [what was missing or wrong] and ask what they can do and how long a refund takes. Don't give out my card number or password, and don't agree to any change on my account. If they say they can't help customers, write down exactly what they say and hang up.

uber eats / food delivery / customer service / refunds / phone trees / phone numbers