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4 posts matching "bank of america". clear

Bank of America 800-432-1000, how to reach a person without an account number
Bank of America customer service: how to reach a person without an account number
We called Bank of America's main number without a card or account number to see if a person would pick up. Here is the phone tree, the phrase that got us through, what the representative told us, and the full 5 minute recording.
OCT 16 / Nick Khami
Wells Fargo 1-800-869-3557, how to reach a person without an account number
Wells Fargo customer service: how to reach a person without an account number
We called Wells Fargo's general banking line without a card or account number to see if a person would pick up. Here is the phone tree, the words that got us through, what the representative told us, and the full 5 minute recording.
OCT 16 / Nick Khami
Walmart 1-800-925-6278, how to get past the AI agent to a person at Walmart customer service
Walmart customer service number: get past the AI agent to a person
We called 1-800-WALMART with general questions for this guide. An AI agent answers first; asking twice for a representative got us a live person. Here's what the rep and the AI each said about hours and refunds, and the full 6 minute recording.
OCT 13 / Nick Khami
Time to a human at 42 companies, median 2:06 across 44 timed calls
How long it takes to reach a human at 42 companies (we recorded every call)
We went back through every customer service call we've published, 68 calls to 42 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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