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notes on AI agents that make phone calls for you.

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162 posts matching "customer service". clear

Phone calling MCP services compared by setup and calling workflow
Phone calling MCP servers for Claude Code and Codex: which setup fits your agent?
Compare call4me, Vapi Agent Phone, Bland, ClawCall, Cocall, and Patter by account setup, calling workflow, and the evidence your agent gets back.
OCT 3 / Nick Khami
Cascaded voice stack and GPT Live compared for phone calling agents
Cascaded voice stack vs GPT Live for phone calling agents
What changes when a phone agent hears and speaks directly, delegates work to a separate reasoner, and has to get through a real phone menu.
OCT 3 / Nick Khami
How to cancel Fubo online or by phone, from two recorded support calls
How to cancel Fubo: we got past its AI to a human
We called Fubo twice to ask how cancellation works. Here are the website steps, the route past its automated assistant, and what a human told us about verification and billing.
OCT 3 / Nick Khami
Private dining for 10, five restaurant calls recorded
How much does a private dining room cost? We called 5 Durham restaurants for a dinner for 10
Five Durham restaurant calls for a dinner for 10. Hear the recordings, compare room fees and food costs, and see which amounts remain unconfirmed.
OCT 1 / Nick Khami
American Airlines flight credit, two calls to reservations, recorded
How to use an American Airlines flight credit by phone
A call4me user's aa.com checkout wouldn't take their flight credit, so their AI phone assistant called American Airlines reservations twice to apply it to a held trip. Here's who has to be on the line, why the credit was worth less than the full ticket, both recordings, and what to have ready.
OCT 1 / Nick Khami
Costco tire appointment cancellation, order lookup and refund inquiry
How to cancel a Costco tire appointment and get a tire order refund
A call4me user ordered the wrong size tires on Costco.com for install at a Costco Tire Center. His agent made the calls to find the order, learn the refund process, and cancel the install appointment. Here's what worked, what didn't, and the recordings.
SEP 30 / Nick Khami

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