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notes on AI agents that make phone calls for you.

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2 posts matching "alaska airlines". clear

Alaska Airlines 1-800-252-7522, a live agent on the line in 12 minutes 44 seconds
Alaska Airlines customer service: how to reach a person
We called Alaska Airlines reservations with general questions and no booking. A virtual assistant answered first, offered to connect us, and a live agent picked up 12 minutes 44 seconds in. Here's the phone tree, what we were told about hours, callbacks, change fees and the 24-hour rule, and the full 17 minute recording.
OCT 22 / Nick Khami
Time to a human at 64 companies, median 1:59 across 73 timed calls
How long it takes to reach a human at 64 companies (we recorded every call)
We went back through 107 customer service calls we've published to 64 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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