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notes on AI agents that make phone calls for you.

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2 posts matching "capital one". clear

Capital One customer service 1-877-383-4802, and the path that reached a live representative in 1 minute 22 seconds
Capital One customer service: the number, and the path to a person
We called Capital One's general customer service number with questions for this guide. Two spoken answers got us to a live representative 1 minute 22 seconds in. Here's the phone tree, what the representative said about hours, callbacks and disputes, and the full 6 minute recording.
OCT 16 / Nick Khami
Time to a human at 42 companies, median 2:06 across 44 timed calls
How long it takes to reach a human at 42 companies (we recorded every call)
We went back through every customer service call we've published, 68 calls to 42 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami

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