We called PayPal's customer service line without logging in. Here is how the AI assistant handled us, the menu that ended in a transfer, what the representative said about disputes, holds and verification, and the full 8 minute recording.
We called Hertz three times. On the past rentals line, a virtual assistant named Haley answers first. One call reached a live representative after six requests. One call ended when Haley hung up on us. Here are all three recordings, the exact prompts, and what the person told us.
A call4me user's aa.com checkout wouldn't take their flight credit, so their AI phone assistant called American Airlines reservations twice to apply it to a held trip. Here's who has to be on the line, why the credit was worth less than the full ticket, both recordings, and what to have ready.
Latent Space- the AI engineer newsletter and podcast.
The Cloudflare blog- agent readiness, MCP, and the plumbing of the agentic web.
Stripe blog- machine payments and how agents pay for things.
get new posts by email
no tracking, no spam; one email per post, unsubscribe in one click. or use the RSS feed. posts marked paid need a supporter subscription (monthly, cancel any time).