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notes on AI agents that make phone calls for you.
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6 posts matching "flights". clear
JetBlue customer service: how to reach a person
We called 1-800-JETBLUE with general questions and no booking. We skipped the birthday prompt, said \"booking a flight\", and a crew member answered 1 minute 27 seconds in. Here is the phone tree, what we were told about callbacks, hours and cancelled flights, and the full 6 minute recording.
OCT 16 / Nick Khami
Expedia customer service number: how to reach a live agent
We called Expedia's support line with general questions for this guide. It asks for an itinerary number and hangs up if you don't have one, unless you press 0. Here are the key presses that got us to an agent, what she said, and the full recording.
OCT 16 / Nick Khami
Delta customer service: get past the AI to a person
We called Delta's reservations line with general questions and no confirmation number. Here is how the AI voice assistant handed us off, how long the hold took, what the representative said about change fees and eCredits, and the full 18 minute recording.
OCT 8 / Nick Khami
American Airlines flight credit: what it takes to use one by phone, from two recorded calls
A call4me user's aa.com checkout wouldn't take their flight credit, so their AI phone assistant called American Airlines reservations twice to apply it to a held trip. Here's who has to be on the line, why the credit was worth less than the full ticket, both recordings, and what to have ready.
OCT 1 / Nick Khami
United Airlines customer service: how to reach a person, and the change flight rules
We called United reservations to ask how changing a flight works and what it costs. Here is the phone tree, the three words that got us to a person, what the agent said about Economy, Basic Economy and same-day changes, where united.com says something different, and the recording.
OCT 1 / Nick Khami
How much does junk removal cost? A real $140 quote, recorded
A call4me user had their AI phone assistant call a San Francisco junk hauler about a small load of office boxes. Here's the price, the four things the hauler asked before naming it, both recordings, and the mistake to catch before you hang up.
SEP 30 / Nick Khami
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- Stripe blog - machine payments and how agents pay for things.
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