We called Pottery Barn's customer service line to ask about order status, returns and furniture delivery. Here is the phone menu, the one phrase that got us to a person, what she said, and the full 2 minute recording.
We went back through every customer service call we've published, 49 calls to 30 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
call4me-ai-sdk gives an AI SDK agent a phone. It calls a business, has the conversation, waits on hold, and hands the outcome and transcript back to your code. Here is the setup, the tools, how mid-call questions work, and what happened when we ran it.
OCT 8 · Nick Khami
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