Adobe Animal Hospital Los Altos: booking a vet exam by phone
A real call booked a regular exam for a dog at the Los Altos hospital on El Camino. Here is the phone menu, the hold, and what staff confirmed.
Nick Khami / / number verified / 6 min readAdobe Animal Hospital Los Altos is at 4470 El Camino Real, Los Altos, California 94022, and its phone number is (650) 948-9661. That is the number on the hospital's own locations page, and it is the number both calls on this page dialed. The same line also answers for the Los Gatos office, which the site lists separately at (408) 357-8000.
To reach a person, press 5 ("regarding all other inquiries"). Press 6 is for a life-threatening emergency, press 1 is the pharmacy, and press 2 is for people who are not clients and are calling about a charge.
On October 6, 2026, a call4me customer's assistant called to book a regular, non-emergency exam for a one year old husky mix with a small wart-like lump on his chest. A team member answered 3 minutes 3 seconds into the call. The account owner then joined the call himself, and staff booked Thursday, October 8 at 10:00 AM at the Los Altos hospital, "the big building on El Camino."
Adobe Animal Hospital hours and phone number
From the hospital's locations page, checked October 16, 2026:
| Los Altos | Los Gatos (South Bay) | |
|---|---|---|
| Address | 4470 El Camino Real, Los Altos, CA 94022 | 15965 Los Gatos Blvd, Suite 100, Los Gatos, CA 95032 |
| Phone | (650) 948-9661 | (408) 357-8000 |
| Regular hours | Mon to Sat 7am to 7pm, Sun 8am to 7pm | Mon to Sat 8am to 6pm, Sun closed |
| Urgent care and emergency | Mon to Sat 7am to 9pm, Sun 8am to 8pm | Not offered (appointments only) |
| Pharmacy hours | Mon to Sun 8am to 7pm | Mon to Sat 8am to 6pm, Sun closed |
The page adds: "Please call to confirm our ER is open and is not at capacity." The home page's banner gives Los Altos urgent care as "7AM - 9PM daily," which does not match the Sunday hours on the locations page, so call before a Sunday evening visit.
The phone tree and the hold
- A recording names both locations, Los Altos and Los Gatos.
- Press 5 for a team member. The recording also points to web chat at adobe-animal.com.
- Hold. The queue announces your place ("You are number one") and offers a callback: "please press star one and follow the prompts. Do not hang up until the system has confirmed your number to call you back."
Two calls from the same assistant show how long that hold can be:
| Call | When (Pacific) | Time to a person | What happened |
|---|---|---|---|
| First try | Monday, October 5, about 7:00 PM | 9 minutes 26 seconds | A team member answered, then the recording ends seconds later. Nothing was booked. |
| Booking call | Tuesday, October 6, about 9:36 AM | 3 minutes 3 seconds | Exam booked for Thursday at 10:00 AM. |
Both calls sat at "number one" in the queue for most of the wait. In the booking call, the assistant said it would take the callback option, but a team member picked up about 40 seconds later, so the recording does not show a callback being set up.
What the booking call established
| Detail | What the conversation established |
|---|---|
| Location | Adobe Animal Hospital, Los Altos, "the big building on El Camino" |
| Pet | A one year old dog (the name is muted) |
| Reason | A new, small wart-like lump on his chest; the owner said the dog did not seem to be in pain |
| Requested window | Thursday between 9:30 and 11:30 AM, either location |
| Times offered | 10:00, 10:30, 11:00 and 11:30 AM; staff said both locations had "plenty of availability" |
| Booked | Thursday, October 8, 2026 at 10:00 AM, Los Altos, with a named veterinarian (muted) |
| Account lookup | Staff found the existing account by the owner's phone number |
| Final word from staff | "All right, you guys are all set to go." |
What the calls did not settle
- No price was discussed. Not for the exam, and not for any tests on the lump.
- No confirmation number, reminder, or text was mentioned, and staff did not say what to bring or how early to arrive.
- No medical advice was given. Staff booked a regular exam; nobody on the call judged whether the lump was serious.
- Attendance is not established. The recording shows the booking, not the visit.
- The callback option was not tested. The assistant said it would take it, but a person answered first.
- The account owner did the talking once he joined. The assistant got through the menu and the hold, then handed the call to the owner when a person answered. His voice is disguised in the recording.
Listen to the booking call
The complete recording, 6 minutes 11 seconds, with original timing. The owner joined at about 3:29, and his voice is disguised (pitch and formant shifted, at the same timing) from there on. Silences cover the staff member's first name, the owner's name, the dog's name, two household phone numbers and the veterinarian's name. Nothing else is muted or cut.
Jump to a moment:
- 0:00 The menu: "Thank you for calling Adobe Animal Hospital with locations in Los Altos and Los Gatos"
- 0:36 The assistant presses 5
- 1:57 "You are number one"
- 2:08 The callback offer: "please press star one"
- 3:03 A team member answers
- 3:29 The account owner is on the line
- 3:51 Staff asks for the phone number on the account
- 5:13 Staff asks Los Altos or Los Gatos
- 5:44 Staff offers 10, 10:30, 11 and 11:30
- 5:52 "Thursday, October eighth at ten a.m. in Los Altos, the big building on El Camino"
Read the transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The account owner's voice is disguised after he joined. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed. "Phone system" is the hospital's recorded menu, "Representative" is the team member, "AI agent" is the customer's call4me assistant, and "Customer (voice disguised)" is the account owner.
Phone system: Thank you for calling Adobe Animal Hospital with locations in Los Altos and Los Gatos. If your pet is having a life-threatening emergency, press six. To reach the pharmacy, press one. If you are not an existing client of Adobe Animal Hospital and are calling regarding a recent transaction charge, press two. Please visit our website at adobe hyphen animal dot com if you would like to web chat with a customer care representative. Otherwise, regarding all other inquiries, you may press five to speak with a team member.
AI agent: Okay, I'll press 5.
Phone system: Please stay on the line while we find a team member to assist you. You may visit our website at adobe hyphen animal dot com if you would like to web chat with a customer care representative.
AI agent: [Unclear, likely "Alright. I'll hang on for a team member."]
[Hold music]
Phone system: You are number one. If you would like to maintain your place in line and have us call you back, please press star one and follow the prompts. Do not hang up until the system has confirmed your number to call you back.
AI agent: Okay, I'll go for the callback option.
Phone system: You are number one.
Representative: Good morning, this is [staff first name muted], may I help you?
AI agent: One sec, getting [account owner's name muted] on the line.
[The account owner's phone rings and he joins the call]
Representative: Hello?
Customer (voice disguised): Hello, sorry.
Representative: Hi, this is [staff first name muted] from Adobe Animal Hospital. How can I help you?
Customer (voice disguised): Yeah, my name is [first name muted]. I have a dog called [dog's name muted] and I would like to schedule an appointment for him this Thursday if you have any spots available.
Representative: What's the phone number the account is under?
Customer (voice disguised): I don't know if it's mine or my wife's. Mine is [phone number muted] and my wife's is [phone number muted]. Just let me double check.
Representative: Yeah, it pulled up with your phone number. Totally okay, let's take a look here. And what is going on with our friend?
Customer (voice disguised): A few days ago we noticed like a... I don't know how to say it in English, but like, let me translate here. [Pause] [Unclear, likely "Wart"] in his thorax. Can you hear me?
Representative: Uh-huh. Yeah.
Customer (voice disguised): It's not that big. It doesn't look like that he's feeling any pain. But since it's something new that we never noticed, we want to double check if it's okay or if we need to do something else.
Representative: Absolutely. So you said Thursday. Do you want to go to Los Altos or Los Gatos?
Customer (voice disguised): For me, either one is fine. I just have a constraint of agenda and my only spot available is Thursday between 9:30 and 11:30 in the morning. So either one is fine.
Representative: Yeah, we have plenty of availability at both locations. What works best for you?
Customer (voice disguised): Oh, Los Altos is better.
Representative: Okay. And we can do ten, ten thirty, eleven, eleven thirty.
Customer (voice disguised): Ten, ten is perfect.
Representative: Great. So [veterinarian's name muted] is going to examine [dog's name muted] on Thursday, October eighth at ten a.m. in Los Altos, the big building on El Camino.
Customer (voice disguised): Okay. Perfect.
Representative: All right. You guys are all set to go.
Customer (voice disguised): Thank you so much. Bye-bye.
Representative: Thank you. Have a great day. Bye-bye.
Listen to the first try
The evening before, the same assistant dialed the same number. This is the complete recording, 9 minutes 41 seconds, with the full hold kept. Nothing is muted; nobody gave any personal details.
Read the transcript
Complete recording with original voices and timing. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
Phone system: Thank you for calling Adobe Animal Hospital with locations in Los Altos and Los Gatos. If your pet is having a life threatening emergency, press six. To reach the pharmacy, press one. If you are not an existing client of Adobe Animal Hospital and are calling regarding a recent transaction charge, press two. Please visit our website at adobe hyphen animal dot com if you would like to web chat with a customer care representative. Otherwise, regarding all other inquiries, you may press five to speak with a team member.
AI agent: Sure, yeah.
Phone system: Please stay on the line while we find a team member to assist you. You may visit our website at adobe hyphen animal dot com if you would like to web chat with a customer care representative.
[Hold music, with "You are number one" and the star one callback offer repeated about every minute until 9:26. The assistant makes short sounds such as "Hmm" and "Okay" during the hold.]
Representative: Thank you for holding, how can I help you?
AI agent: [Faint, likely "Hi!"]
Representative: Adobe Animal Hospital, how can I help you?
[The recording ends at 9:41 with no further conversation]
Book your own vet visit by phone
What made the booking call quick once a person answered:
- Know the account. Staff found the dog by the phone number on file. If you are not sure which household number is on the account, give both.
- Say why, briefly. "A small new lump, no pain, want it checked" was enough for staff to book a regular exam rather than urgent care.
- Give a window, not a single time. The owner gave 9:30 to 11:30 AM and either location; staff offered four times and he took the first one.
- Ask what you care about before hanging up. This call never covered price or what to bring. If those matter, ask.
Ask your assistant to call Adobe Animal Hospital
Connect call4me to your assistant through the Claude Code guide or Codex guide. The brief below is a suggestion, not what the customer used.
Call Adobe Animal Hospital Los Altos at (650) 948-9661 and press 5 for a team member. Book a regular, non-emergency exam for my [species, breed, age] named [pet name] for [reason]. I'm an existing client; the account may be under [phone number] or [second phone number]. Any time between [start] and [end] on [day] works, at Los Altos or Los Gatos. Ask what the exam costs and whether I should bring anything, then confirm the date, time, location and veterinarian. If you are put on hold, stay in line. Ring me to join when a person answers.
For a drop-off booking at another clinic, see drop off vet appointment. For a specialist visit, see questions to ask about a veterinary behavior consultation. Hear this call on the examples page.
