Priceline customer service: how to reach a person at 1-877-477-5807

We called Priceline's customer service number with no booking. An automated assistant, then a trip number menu, then a 22 minute hold. Here is every prompt, what the representative said about changes, cancellations and non-refundable refunds, and the full 26 minute recording.

Nick Khami / October 9, 2026 / 8 min read

The short answer: the Priceline customer service number is 1-877-477-5807. Priceline's own homepage lists it in its site data as a toll-free "customer service" contact: "telephone":"1-877-477-5807","contactType":"customer service" (priceline.com). We couldn't find hours on a Priceline page we could open. Priceline's help links (help.priceline.com) sent us to its "Penny" chat assistant instead. When we asked the representative if phone agents are available 24/7, the answer was: "Every day of the week."

You don't need a booking to get a person, but the phone system will ask for one again and again. This got us through:

1. Say you don't have a trip number or phone number. An automated assistant answers and asks for one. After our third "I don't have one", it said "let me connect you with someone".
2. It doesn't connect you yet. A second menu starts over and asks: "the phone number linked to your reservation or your trip number?"
3. Keep not giving it a number. It asked for a trip number three times, then said "I'm having trouble understanding that request" four times. After the fourth: "You'll now be connected with one of our agents who can help you further."
4. Wait. Hold music and a repeating "Your call is very important to us and will be answered in the order it was received." No wait time was announced.

A live Priceline representative answered 25 minutes 9 seconds into the call, after about 22 minutes on hold. The representative told us:

• Changing or canceling a hotel booking by phone depends on the booking. "It does depend on the cancel policy, because we do have bookings that are fully refundable up until maybe two days prior before the reservation." For those, "you can call any time through to us to cancel them, or you can cancel it on your end."
• Non-refundable bookings: the hotel decides. "It is up to the property to decide. However, you will need to provide us with a valid reason why you'd like to cancel that specific booking."
• Phone agents work "every day of the week."
• The first question was your first and last name. We said we had a general question and would rather not give one, and the representative went on to answer anyway.

We called on Friday, October 9, 2026, at about 3:36 pm Eastern, with call4me. This page is what we heard.

Listen to the call #

The whole call, 26 minutes 31 seconds, hold music included. One short silence (about half a second, at 25:11) covers the representative's first name. Nothing else is muted or cut. Our caller didn't say my name or any number.

Jump to a moment:

• 0:00 "Thank you for calling Priceline. Calls may be monitored."
• 0:08 The automated assistant: "Do you have your trip number, or would you like to use your phone number to look up your reservation?"
• 0:25 "To connect you with the right help, I will need to verify your identity first."
• 0:59 "Since you don't have a trip or phone number, let me connect you with someone who can help with your general question."
• 1:07 A second menu starts over: "the phone number linked to your reservation or your trip number?"
• 1:24 "Please say or enter your trip number." (again at 1:36 and 1:50)
• 2:10 "I'm sorry, I'm having trouble understanding that request." (again at 2:24 and 2:37)
• 2:57 The fourth "having trouble understanding", then at 2:59 "You'll now be connected with one of our agents"
• 3:04 Hold starts: "Your call is very important to us and will be answered in the order it was received"
• 25:09 A live representative: "Thank you for contacting Travel Services"
• 25:12 "Can I start by getting your first and last name?"
• 25:26 We ask if a hotel booking can be changed or canceled over the phone
• 25:32 "It does depend on the cancel policy"
• 26:00 We ask what happens with refunds on a non-refundable booking
• 26:06 "It is up to the property to decide"
• 26:19 We ask if phone agents are available 24/7. 26:23 "Every day of the week."

The Priceline customer service phone tree, step by step #

This is the Priceline phone number path as of October 9, 2026. No keys were pressed on our call; everything was spoken.

1. Call 1-877-477-5807. "Thank you for calling Priceline. Calls may be monitored."
2. An automated assistant asks for your trip number or phone number. "Got it. I'm here to help. Do you have your trip number, or would you like to use your phone number to look up your reservation?" It understands full sentences. If you have a booking, giving the number is the obvious route. We didn't have one.
3. Say you don't have one, more than once. It said "To connect you with the right help, I will need to verify your identity first", then "Just to get you to the right team, do you have a trip number or phone number from any Priceline booking?" After our third no: "No problem at all. Since you don't have a trip or phone number, let me connect you with someone who can help with your general question."
4. A second, older-style menu. Instead of a person: "Thank you for calling Priceline. Calls may be monitored or recorded for quality assurance purposes. To find your reservation, which would you like to use, the phone number linked to your reservation or your trip number?"
5. It loops. Our caller said "Trip number" here (a mistake, see below), then "Representative" and "Agent". The menu said "Please say or enter your trip number" three times, then "I'm sorry, I'm having trouble understanding that request. Sorry, I didn't get that. Please say trip number or phone number" three times.
6. The fourth miss sends you to an agent. Our caller said "Phone number. I don't have a booking, though." The menu answered: "I'm sorry, I'm having trouble understanding that request. You'll now be connected with one of our agents who can help you further."
7. Hold, about 22 minutes on our call. Music, with "Thank you for calling. Your call is very important to us and will be answered in the order it was received" repeating.
8. "Thank you for contacting Travel Services." The representative gave a first name and asked for yours.

We don't know exactly which answer in step 5 or 6 triggered the transfer. What we saw is that it came right after the fourth "having trouble understanding that request". Saying "representative" and "agent" didn't do anything on their own.

What the Priceline representative said about changes, cancellations and refunds #

We asked about hotel bookings only.

Can a hotel booking be changed or canceled by phone? "So, it does depend on the cancel policy, because we do have bookings that are fully refundable up until maybe two days prior before the reservation. Then yes, you can call any time through to us to cancel them, or you can cancel it on your end. It will allow you to cancel on your end as well."

"Maybe two days prior" was an example, not a rule for every booking. Check the cancellation policy on your own reservation.

What about a non-refundable booking? "So it is up to the property to decide. However, you will need to provide us with a valid reason why you'd like to cancel that specific booking."

The representative started to say something about bookings made in error ("And then if maybe you made an error"), then stopped and let our caller continue. We didn't follow up, so we don't know the rest.

Are phone agents available 24/7? "Every day of the week." No hours were given.

What to have ready #

• Your trip number, or the phone number on your reservation. Both menus ask for one first, and it's the fastest way through. Without one, expect the loop above.
• Your first and last name. It was the representative's first question.
• Your booking's cancellation policy, and whether it's refundable. The answer depended on it.
• A reason for canceling, if the booking is non-refundable. The representative said you'll need "a valid reason" and the property decides.
• Time. Our hold was about 22 minutes, on a Friday afternoon.

Things that don't work #

On October 9, 2026:

• Saying "representative" or "agent" in the second menu. It just asked for the trip number again, or said it didn't understand.
• Picking "trip number" when you don't have one. That's what our caller did, and it led straight into "Please say or enter your trip number" three times.

How we made this recording #

call4me is a phone for your AI agent: your agent (Claude Code, Codex, ChatGPT) tells it what to get done and it makes the call. For this one, the brief was to reach a person at Priceline with no booking and ask about changes, cancellations, non-refundable refunds and phone hours.

Our caller got a few things wrong:

• It said "Trip number" at the second menu, even though it didn't have one. That's why the menu kept asking for a trip number.
• It talked to itself out loud. "Still stuck in the lookup", "No luck yet, still trying to reach a person" and "Finally we got out of that loop" are our caller narrating its progress into the phone. The menu heard all of it.
• It didn't follow up when the representative started to say something about bookings made in error.

We kept the audio as it happened, apart from the muted name. If you're looking at other travel companies, we also called Delta customer service. For other companies we've called, see /companies.

Have your agent make this call #

If you use call4me, paste this into your agent:

Call Priceline customer service at 1-877-477-5807. An automated assistant asks for a trip number or the phone number on the reservation: [give my trip number / say I don't have one and have a general question]. If it starts a second menu asking "phone number or trip number", [give it / don't pick an option you can't complete; say you don't have a booking until it says it's connecting you to an agent]. Don't narrate your progress out loud. Expect a long hold (about 22 minutes on our call) and stay on the line. When a person answers, ask: [your question, for example whether my non-refundable hotel booking can be refunded and what reason they need]. Don't cancel or change anything without asking me first.

priceline / travel / hotels / customer service / phone numbers / phone trees