call4me blog

47 posts matching "hold times". clear

Etihad customer service: the US number, the phone menu, and following up on a complaint

A call4me user had their AI phone assistant call Etihad Airways in the US to chase a complaint about a business-class seat that wouldn't lie flat. Here's the number, every menu and key press, how long each step took, what the agent confirmed, and the whole recording.

OCT 1 · Nick Khami

How much does a lawyer consultation cost? We called 4 law firms and booked one for $300

A call4me user had their AI phone assistant call four Michigan law firms to book a consultation about software and internet law. One firm quoted $400, agreed to $300 for 30 minutes, and booked it. Here's what the firm asked, the recordings, and what our caller got wrong at the other three.

OCT 1 · Nick Khami

American Airlines flight credit: what it takes to use one by phone, from two recorded calls

A call4me user's aa.com checkout wouldn't take their flight credit, so their AI phone assistant called American Airlines reservations twice to apply it to a held trip. Here's who has to be on the line, why the credit was worth less than the full ticket, both recordings, and what to have ready.

OCT 1 · Nick Khami

Adderall shortage: we called 10 South Florida pharmacies, and every one that answered was out

A call4me user with a prescription for Adderall 30 mg had their AI phone assistant call 10 pharmacies in Miami-Dade and Broward on one morning. Five answered the question, and all five said no. Here's what each one said, all 11 recordings, and what to do next.

OCT 1 · Nick Khami

How to find a new primary care doctor with an out-of-state plan (15 recorded calls)

A call4me user in Baltimore needed a new primary care doctor and had an out-of-state Blue Cross Blue Shield PPO. Their AI phone assistant called 10 practices. Here's who was taking new patients, who took the plan, how far out the first opening was, a $2,121 surprise, and all 15 recordings.

OCT 1 · Nick Khami

USAA phone number: how to reach a person, and who can join

We called USAA's main number to ask who can join and what it takes. Here is the phone tree, the one word that got us through it, what the eligibility team said, and the full 8 minute recording.

OCT 1 · Nick Khami

UPS phone number: how we reached a person

Two recorded calls show what got us past the voice menu and what an agent quoted for delivery changes.

OCT 1 · Nick Khami

Verizon customer service number: how we reached a person

Three recordings cover account verification, a cheaper plan quote and the representative's callback. Nothing on the account was changed.

OCT 1 · Nick Khami

United change flight rules: what a United agent told us, and how to reach one

We called United reservations to ask how changing a flight works and what it costs. Here is the phone tree, the three words that got us to a person, what the agent said about Economy, Basic Economy and same-day changes, where united.com says something different, and the recording.

OCT 1 · Nick Khami

How to cancel a Planet Fitness membership: we called two clubs (recordings)

Two San Francisco clubs, the same evening, two different sets of rules. Here's what each one told us, the phone menu to reach a person, and both recordings.

SEP 30 · Nick Khami

Costco tire appointment: cancellation, order lookup and refund inquiry

A call4me user ordered the wrong size tires on Costco.com for install at a Costco Tire Center. His agent made the calls to find the order, learn the refund process, and cancel the install appointment. Here's what worked, what didn't, and the recordings.

SEP 30 · Nick Khami

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