your AI agent makes phone calls for you

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notes on AI agents that make phone calls for you.

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9 posts matching "government phone numbers". clear

ServiceOntario 416-235-2999, a representative answered 2 minutes 7 seconds into the call
Reach a ServiceOntario representative by phone about a suspended licence
A call4me customer's assistant called ServiceOntario twice about a suspended driver's licence and a licence plate that didn't renew, plus Toronto Court Services once in between. Here is the voice menu, what got through to a person, what the representatives would and wouldn't say, and all three recordings.
OCT 16 / Nick Khami
Social Security 1-800-772-1213, how to talk to a real person at the Social Security Administration
Social Security phone number: how to talk to a real person at SSA
We called the Social Security Administration's national 800 number with general questions for this guide. The menu asked for a Social Security number; we didn't give one and still got an agent. Here is the menu, the 20 minute hold estimate, what the representative said, and the full 22 minute recording.
OCT 13 / Nick Khami
Vanguard retirement specialists line 800-205-6189, and a pending IRA recharacterization confirmed before the October 15 deadline
How to reach a Vanguard retirement specialist about an IRA recharacterization
A call4me customer's assistant called Vanguard's retirement specialists line the day before the October 15 recharacterization deadline. Here is the phone tree, the transfer to Retirement Services, what the specialist said about a pending recharacterization, and the full 14 minute recording.
OCT 16 / Nick Khami
Marina traffic court (831) 883-5300, a clerk answered after a 6 minute 54 second hold
Marina traffic court phone number, and how to pay a fine
A call4me customer's assistant called the Monterey County Superior Court traffic line in Marina to ask how a fine could be paid. Here is the phone tree, the 6 minute 54 second hold, what the clerk said about payments, and the full 13 minute recording.
OCT 16 / Nick Khami
Home Depot 1-800-430-3376, how to talk to a real person at Home Depot customer service
Home Depot customer service number: how to talk to a real person
We called The Home Depot twice with general questions for this guide. 1-800-HOME-DEPOT left us on hold until a survey picked up. The online orders line reached a live representative in 1 minute 34 seconds. Here are both recordings, the menus, and what the representative said, checked against homedepot.com.
OCT 13 / Nick Khami
FedEx customer service number 1-800-463-3339, how we reached a person when FedEx called us back
FedEx customer service number: how to get a live agent to call you back
Five recordings show why our calls needed a tracking number, how the callback worked, and what the agent said about holding a package.
OCT 1 / Nick Khami
Time to a human at 59 companies, median 2:01 across 74 timed calls
How long it takes to reach a human at 59 companies (we recorded every call)
We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami
Verizon customer service, 800-922-0204, how we reached a person and found a plan about $48 cheaper
Verizon customer service number: how to reach a live agent
Three recordings cover account verification, a cheaper plan quote and the representative's callback. Nothing on the account was changed.
OCT 1 / Nick Khami
Experian 1-888-397-3742, what happens when you call to freeze your credit
Experian credit freeze by phone: what happens when you call
We called Experian’s freeze line 15 times in one afternoon. Here are the routes we tried and a 9 minute recording of the call that got furthest.
SEP 30 / Nick Khami

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