call4me blog

A real call to the Georgetown DC store checked two items on the shelf, found the closest substitutes and got them held for pickup that day.

The OpenAI Agents SDK connects to remote MCP servers two ways. Point either one at call4me and an agent can call a business, wait on hold, and report what actually happened. Here is the script we ran, the two settings that break long calls if you leave them at their defaults, and the real call it made.

We called 1-800-ASK-USPS with general questions for this guide. Here is the voice menu that took 7 minutes to get through, the step that finally reached an agent, what the representative said about delivery times, missing mail, Hold Mail and scam texts, and the full 16 minute recording.

We called The Home Depot twice with general questions for this guide. 1-800-HOME-DEPOT left us on hold until a survey picked up. The online orders line reached a live representative in 1 minute 34 seconds. Here are both recordings, the menus, and what the representative said, checked against homedepot.com.

We called DoorDash's support line to ask about missing items and refunds. Here are the exact key presses, the words that got us transferred, what the live representative said, and the full recording.

We called PayPal's customer service line without logging in. Here is how the AI assistant handled us, the menu that ended in a transfer, what the representative said about disputes, holds and verification, and the full 8 minute recording.

We went back through 100 customer service calls we've published to 59 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.

A call4me customer's assistant phoned seven Oxfordshire skip firms in one morning for a 4 or 6 yard skip of clean bricks and concrete on an Abingdon driveway. Here are the prices, hire periods, weight answers and delivery days, with all eight recordings.

A call4me customer's assistant called Dr. Peter Lyu's oral surgery office to request an implant consultation. The office offered October 20 at 9 AM and a $165 exam fee, but could not check the exact insurance plan, so nothing was booked.

A call4me customer's assistant called NY Tolls by Mail with no bill number, only a California plate and the owner's name. A person answered 2 minutes 37 seconds in and found unpaid toll bills. The same assistant also checked New Jersey E-ZPass and the PA Turnpike. Here are the phone trees, what each agency said, and all three recordings.

A call4me customer's assistant called ServiceOntario twice about a suspended driver's licence and a licence plate that didn't renew, plus Toronto Court Services once in between. Here is the voice menu, what got through to a person, what the representatives would and wouldn't say, and all three recordings.

Two real calls to Café Demi in Teaneck held a dairy-free Pecan Maple cake, then paid for two by card and set up a same day Uber courier pickup.