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9 posts matching "hotel reservations". clear

Inn at Jim Thorpe 800-329-2599, sold out for October 23 to 25, one queen room at 44 West Broadway for $649.64
Inn at Jim Thorpe reservations: the phone number, and a sold out October weekend
A real call to the Inn at Jim Thorpe asked for a two night room in late October. The front desk said it was sold out, and the only option on two nearby weekends was a queen room in its 44 West Broadway building for $649.64.
OCT 16 / Nick Khami
The Ritz-Carlton, Bachelor Gulch, three rooms confirmed by phone for December 4 to 8
Ritz-Carlton Bachelor Gulch reservations: confirming three rooms and a crib by phone
A real call to the hotel checked three rooms booked for December. Staff would not search by name alone, then found all three rooms once they had a confirmation number, and added a crib note to the king room.
OCT 16 / Nick Khami
SpringHill Suites Phoenix Gilbert 480-996-0800, a sold out night and a waitlist
SpringHill Suites Phoenix Gilbert: a sold out night and the hotel waitlist
A real call to the Gilbert, Arizona hotel asked the front desk to fit a frequent guest in for three nights after Tuesday showed sold out online. The desk was full, so it put him on the waitlist for that night.
OCT 16 / Nick Khami
Virgin Hotels New York City parking, valet at $80 a sedan and $90 an SUV per 24 hours
Virgin Hotels New York City parking: valet prices and rules from two real calls
Two calls to the hotel's guest services line asked about valet at 1227 Broadway: the 24 hour rate, in and out, oversized vehicles, where to pull up, how much notice to give, and whether a Tesla Model Y counts as a sedan.
OCT 16 / Nick Khami
Moxy St. Petersburg Downtown, no connecting rooms, two rooms noted to be close
Moxy St. Petersburg Downtown: asking for connecting rooms
A real call asked the Moxy St. Pete front desk to make two booked queen rooms connecting. Staff said the hotel doesn't offer connecting rooms, and agreed to keep the two rooms close.
OCT 16 / Nick Khami
Paradox Hotel Vancouver (236) 900-6001, a room upgrade fee and a romantic setup
Paradox Hotel Vancouver phone number: asking about a room upgrade fee and a romantic setup
A real call to the Paradox Hotel Vancouver front desk asked whether there was any flexibility on a room upgrade fee and whether a romantic room setup would follow the guest to the new room.
OCT 16 / Nick Khami
Southwest Airlines 1-800-435-9792, what happens when you call 1-800-I-FLY-SWA
Southwest Airlines phone number: what happens when you call
We called Southwest's general questions line, 1-800-I-FLY-SWA, for this guide. Saying \"representative\" put us on hold, and a live reservations agent answered 4 minutes 10 seconds in. She wouldn't take general questions. Here is the route, the full recording, and where Southwest answers them in writing.
OCT 13 / Nick Khami
The Phoenician Golf Club in Scottsdale, a group tee time request for a November Friday morning
The Phoenician Golf Club: group tee times and rates in Scottsdale
A call4me customer's assistant asked The Phoenician for four morning tee times on a November Friday. The morning was sold out, and the golf rate was $247 plus tax. Calls to Stonecreek and Camelback Golf Club came back with different answers.
OCT 16 / Nick Khami
JetBlue 1-800-538-2583, a crew member on the line in 1 minute 27 seconds
JetBlue customer service: how to reach a person
We called 1-800-JETBLUE with general questions and no booking. We skipped the birthday prompt, said \"booking a flight\", and a crew member answered 1 minute 27 seconds in. Here is the phone tree, what we were told about callbacks, hours and cancelled flights, and the full 6 minute recording.
OCT 16 / Nick Khami

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