call4me blog

A call4me customer paid for a tow out of pocket and wanted AAA to pay it back. Their assistant called AAA Northeast's reimbursement line, reached a person in 1 minute 8 seconds. Two days earlier it had called the tow company twice to get the receipt in the right name. Here is what each call settled, what it didn't, and all three recordings.

A call4me customer's assistant called Chase Sapphire Reserve Card Benefit Services to check on a trip delay claim. It reached a person 3 minutes 12 seconds in, and learned the line won't discuss a claim without the primary cardholder. Here's the phone tree, what the representative said, and the full recording.

We called Progressive's general customer service line with general questions and no policy. Saying we wanted a quote on a new policy got a live agent on the line 1 minute 30 seconds in. Here is the phone tree, what the agent said about callbacks, hours and getting a quote by phone, and the full recording.

We called GEICO twice. An AI-assisted voice menu answers first. Asking for a representative got us looped and dropped. Saying \"get a new policy\", then \"auto\", got a licensed agent on the line 2 minutes 35 seconds in. Here are both recordings, the exact prompts, and what the agent told us.

AAA is run by regional clubs, so the number depends on where you live. We called the AAA Mountain West Group insurance line, reached a person in under a minute and a half, and asked about quotes, membership and claims. Here is the phone tree and the full 3 minute recording.

We called Hertz three times. On the past rentals line, a virtual assistant named Haley answers first. One call reached a live representative after six requests. One call ended when Haley hung up on us. Here are all three recordings, the exact prompts, and what the person told us.