Ugly Baby Brooklyn reservations: a birthday table for 12
A real call asked the Williamsburg Thai restaurant about a birthday dinner for 12. Staff offered 8 PM, then went to check with a manager about a deposit.
Nick Khami / / 4 min readUgly Baby is at 364 Grand Street, Brooklyn, NY 11211, and its phone number is (347) 599 1750. The restaurant's official website lists that number with the address and says reservations are taken through Resy. The call below went to the same number, and a staff member answered and took a party of 12 by phone.
The site lists dinner hours of Tuesday to Thursday 5 PM to 10 PM, Friday and Saturday 5 PM to 10:30 PM, and Sunday 5 PM to 9:30 PM. It lists no Monday hours. Local press reported that the original Carroll Gardens restaurant on Smith Street closed in 2024, and the official site now lists only the Williamsburg address on Grand Street.
On October 14, 2026, a call4me customer's assistant called to ask about a birthday dinner for 12 on Tuesday, October 20, any time after 5 PM. The staff member checked, said after 6:30, then offered 8 PM. The assistant accepted, gave a callback number and the reservation name, and the staff member repeated "eight for twelve people" on October 20.
The assistant then asked whether a deposit or credit card hold was required. The staff member said they had to check with the manager and stepped away. The recording ends there, before any answer.
What the Ugly Baby Williamsburg call established
| Detail | What the conversation established |
|---|---|
| Restaurant | Ugly Baby, 364 Grand Street, Williamsburg, Brooklyn |
| Number dialed | (347) 599 1750, matching the official website |
| Party | 12 people, for a birthday dinner |
| Requested date | Tuesday, October 20, 2026 |
| Requested time | Any time after 5 PM |
| What staff said first | After 6:30 |
| Time offered and accepted | 8 PM |
| Details taken | A callback number and a reservation name |
| Staff readback | "Eight for twelve people," October 20 |
| Deposit or credit card hold | Asked twice; staff went to check with a manager and no answer is heard |
| Confirmation number | Not given |
What this call did not confirm
Treat this as a large party booking in progress, not a confirmed reservation. The customer's instructions were to book only if no card, deposit or prepayment was required, and that question was still open when the recording stopped.
- Deposit, card hold and prepayment. Unanswered. The staff member left to ask a manager.
- The name on the booking. The staff member repeated a different name from the one the assistant gave and apologized; the recording does not show it being corrected. The name is muted in the audio.
- Vegetarian options. The host is vegetarian, but the assistant never asked. Check the Ugly Baby menu before the dinner, or ask on the next call.
- Minimum spend, set menu or pre-order, and cancellation terms. Not asked.
- Seating. No table or room was described.
If you are planning a group dinner here, call back with the same date and time and ask what the manager decided about a deposit, then confirm the name, party size and time before you hang up.
Listen to the Ugly Baby call
The complete recording keeps its original voices and timing, including about 10 seconds of quiet while staff checked availability. The callback phone number and the customer's name, including the staff member's misheard version of it, are muted. The restaurant stays named.
The recording lasts 2 minutes 56 seconds.
Read the transcript
Complete recording with original voices and timing. Private identifiers are muted and shown in brackets. The dialogue was reviewed against the saved call text and independent automatic source and export transcriptions; uncertain words remain marked. No human listening verification is claimed.
AI agent: [sniff]
Representative: Hello
AI agent: Hey! I was wondering if you have
Representative: Hello
AI agent: Oh hi! I was wondering if you have availability for a birthday dinner, for twelve on Tuesday, October twentieth?
Representative: One second. October twentieth?
AI agent: Yes.
Representative: You're gonna make a reservation?
AI agent: Yes!
Representative: Yeah. What time is it?
AI agent: Oh, any time after 5 o'clock.
Representative: How many people?
AI agent: Twelve.
Representative: Twelve?
AI agent: Yeah.
Representative: Give me one second. [Unclear words, possibly "keep on"]
AI agent: Sure, no problem.
Representative: [Staff speak briefly in Thai away from the caller; one automatic transcription renders it as "12 people coming on Tuesday"] Can you hold on one second?
AI agent: Sure.
Representative: Thank you. [Brief unclear words, partly in Thai] After 6:30?
AI agent: Perfect.
Representative: After 6:30, right?
AI agent: Yes, after 6:30 works.
Representative: Let me check, one second.
AI agent: Sure.
[About 10 seconds of quiet while staff check, retained in the recording.]
Representative: Okay. Yeah, okay. Um, is eight okay? Eight PM?
AI agent: Eight works, yes.
Representative: Um, may I have your phone number, please?
AI agent: Sure! It's [phone number muted, with the staff member repeating digits in between]
Representative: Sorry? [phone number digits muted]
AI agent: [phone number digits muted]
Representative: For, um, [customer name as heard by staff muted]?
AI agent: [customer name muted]
Representative: [misheard customer name muted], okay, sorry.
AI agent: That's okay. So for that table at eight.
Representative: Yep. Yeah, eight for twelve people. It's October twentieth.
AI agent: Mhm. Yeah! That's right. And just one quick thing.
Representative: Yeah, perfect.
AI agent: Could you tell me if there's any deposit or credit card hold required?
Representative: Sorry, say that again?
AI agent: Sure. Is there any deposit or credit card hold required?
Representative: Oh. [Unclear exchange; automatic transcriptions disagree, one hears "deposit mine"] Give me one second, I'll be right back. I have to check with the manager.
AI agent: Sure.
[The recording ends here while the staff member checks with the manager. No deposit answer is heard.]
Booking a large party at Ugly Baby NYC
Resy is the restaurant's listed way to reserve, but a table for 12 is the kind of booking worth a phone call, since the time and any group terms come from a person. On this call the staff member did not have the first requested window. A flexible range ("any time after 5") let them land on 8 PM without a back and forth.
Two things would have made this call cleaner. First, ask the money question before giving the name and number, so you never end up holding a table with unknown deposit terms. Second, spell the reservation name when staff repeat it wrong. Here the staff member apologized for a misheard name and the conversation moved on.
Ask your assistant to book a group dinner
Connect call4me to your assistant through the Claude Code guide or Codex guide. The following is a suggested brief, not what the customer used.
Call Ugly Baby at 364 Grand Street in Brooklyn, (347) 599 1750, about a dinner for [party size] on [date], any time after [earliest time]. Before giving my name or number, ask whether there is a deposit, credit card hold, prepayment, minimum spend or set menu for a group that size, and what the cancellation terms are. Also ask about vegetarian options. If none of those charges apply, book the best time offered, spell my name [name] and confirm the name, party size, date and time. If any charge applies, do not book. Report the exact terms.
For other restaurant calls, see how to make a restaurant reservation with your AI assistant and the Sabai Eugene reservation call. Hear this Ugly Baby call on the examples page.
