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notes on AI agents that make phone calls for you.

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185 posts matching "check in". clear

Lai Wah Heen in Toronto, a private dining reservation with a proposal pending
Book a private dining room at Lai Wah Heen in Toronto
A real Toronto call secured a private dinner reservation for a group, but left the final menu, price and room capacity to confirm in writing.
OCT 11 / Nick Khami
A $100 flight credit, from a delayed flight to a confirmed courtesy voucher
Asking JSX for a delayed flight credit: a $100 voucher by phone
Jem asked Grok Bot and call4me to follow up on a delayed flight. JSX offered a $100 courtesy travel voucher.
OCT 9 / Nick Khami
Rick's dinner reservation, two guests at Farmer's Grain on October 3 at 5 pm
Book a dinner reservation with one prompt: how Rick did it
A table for two at Farmer's Grain, confirmed by phone for Saturday at 5 pm. The call cost 25 cents.
OCT 9 / Nick Khami
Joe's dress shoe search, three stores called and one pair set aside for pickup
How Joe got dress shoes held for same day pickup before a gala
Six calls to three DC stores ended with black Stacy Adams loafers set aside at Men's Wearhouse for pickup that day.
OCT 9 / Nick Khami
GEICO customer service number (800) 207-7847, and the words that reached a live agent in 2 minutes 35 seconds
GEICO customer service: the words that reach a person
We called GEICO twice. An AI-assisted voice menu answers first. Asking for a representative got us looped and dropped. Saying \"get a new policy\", then \"auto\", got a licensed agent on the line 2 minutes 35 seconds in. Here are both recordings, the exact prompts, and what the agent told us.
OCT 9 / Nick Khami
Priceline customer service number 1-877-477-5807, and how we reached a live person
Priceline customer service: reach a person at 1-877-477-5807
We called Priceline's customer service number with no booking. An automated assistant, then a trip number menu, then a 22 minute hold. Here is every prompt, what the representative said about changes, cancellations and non-refundable refunds, and the full 26 minute recording.
OCT 9 / Nick Khami
What's new in call4me since launch
Everything we've improved in call4me since launch
Scheduled calls, your own caller ID, live listening, more international calling, and improvements shaped by your first calls.
OCT 8 / Nick Khami
Delta 800-221-1212, how to get past the AI voice assistant to a person
Delta customer service: get past the AI to a person
We called Delta's reservations line with general questions and no confirmation number. Here is how the AI voice assistant handed us off, how long the hold took, what the representative said about change fees and eCredits, and the full 18 minute recording.
OCT 8 / Nick Khami
PayPal customer service number 1-888-221-1161, how we got past the AI assistant to a person
PayPal customer service number: past the AI to a person
We called PayPal's customer service line without logging in. Here is how the AI assistant handled us, the menu that ended in a transfer, what the representative said about disputes, holds and verification, and the full 8 minute recording.
OCT 8 / Nick Khami
Fifth Third Bank customer service 800-972-3030, how to reach a person without an account number
Fifth Third Bank customer service: how to reach a person
We called Fifth Third's customer service line without an account number. Here is what the phone menu asked for, how we got to a live representative anyway, what they told us about fees and verification, and the full 4 minute recording.
OCT 8 / Nick Khami
DIRECTV customer service 800-531-5000, how we reached a live representative
DIRECTV customer service: how to reach a live person
We called DIRECTV customer service twice. The first time its AI agent answered and we never got past it. The second time we said "cancel service", said we had no account number, chose satellite, and a live representative picked up. The route, what each said, and both recordings.
OCT 8 / Nick Khami
Pottery Barn 1-888-779-5176, how to reach a person at Pottery Barn customer service
How to reach a person at Pottery Barn customer service
We called Pottery Barn's customer service line to ask about order status, returns and furniture delivery. Here is the phone menu, the one phrase that got us to a person, what she said, and the full 2 minute recording.
OCT 8 / Nick Khami

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