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17 posts matching "travel". clear

Etihad customer service, +1 914-303-8393, the phone menu and a complaint follow-up, recorded
Etihad customer service: the US number, the phone menu, and following up on a complaint
A call4me user had their AI phone assistant call Etihad Airways in the US to chase a complaint about a business-class seat that wouldn't lie flat. Here's the number, every menu and key press, how long each step took, what the agent confirmed, and the whole recording.
OCT 1 / Nick Khami
American Airlines flight credit, two calls to reservations, recorded
American Airlines flight credit: what it takes to use one by phone, from two recorded calls
A call4me user's aa.com checkout wouldn't take their flight credit, so their AI phone assistant called American Airlines reservations twice to apply it to a held trip. Here's who has to be on the line, why the credit was worth less than the full ticket, both recordings, and what to have ready.
OCT 1 / Nick Khami
Finding a new primary care doctor, 15 calls to 10 practices, 2 new-patient visits booked, recorded
How to find a new primary care doctor with an out-of-state plan (15 recorded calls)
A call4me user in Baltimore needed a new primary care doctor and had an out-of-state Blue Cross Blue Shield PPO. Their AI phone assistant called 10 practices. Here's who was taking new patients, who took the plan, how far out the first opening was, a $2,121 surprise, and all 15 recordings.
OCT 1 / Nick Khami
Verizon customer service, 800-922-0204, how we reached a person and found a plan about $48 cheaper
Verizon customer service number: how we reached a person
Three recordings cover account verification, a cheaper plan quote and the representative's callback. Nothing on the account was changed.
OCT 1 / Nick Khami
United 1-800-864-8331, how to change a flight and what it costs
United change flight rules: what a United agent told us, and how to reach one
We called United reservations to ask how changing a flight works and what it costs. Here is the phone tree, the three words that got us to a person, what the agent said about Economy, Basic Economy and same-day changes, where united.com says something different, and the recording.
OCT 1 / Nick Khami

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