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162 posts matching "customer service". clear
PayPal customer service number: past the AI to a person
We called PayPal's customer service line without logging in. Here is how the AI assistant handled us, the menu that ended in a transfer, what the representative said about disputes, holds and verification, and the full 8 minute recording.
OCT 8 / Nick Khami
Fifth Third Bank customer service: how to reach a person
We called Fifth Third's customer service line without an account number. Here is what the phone menu asked for, how we got to a live representative anyway, what they told us about fees and verification, and the full 4 minute recording.
OCT 8 / Nick Khami
How to reach a person at AAA insurance for a quote or claim
AAA is run by regional clubs, so the number depends on where you live. We called the AAA Mountain West Group insurance line, reached a person in under a minute and a half, and asked about quotes, membership and claims. Here is the phone tree and the full 3 minute recording.
OCT 8 / Nick Khami
DIRECTV customer service: how to reach a live person
We called DIRECTV customer service twice. The first time its AI agent answered and we never got past it. The second time we said "cancel service", said we had no account number, chose satellite, and a live representative picked up. The route, what each said, and both recordings.
OCT 8 / Nick Khami
How to reach a person at Pottery Barn customer service
We called Pottery Barn's customer service line to ask about order status, returns and furniture delivery. Here is the phone menu, the one phrase that got us to a person, what she said, and the full 2 minute recording.
OCT 8 / Nick Khami
Hertz customer service number: how to reach a person
We reached Hertz's past rental support line at 1 800 654 4173. Reservations uses 1 800 654 3131. Hear all three calls, the route to a person and the transfer that failed.
OCT 8 / Nick Khami
Hulu customer service number: how to reach a person
Call 877 824 4858 for Hulu support. We reached a person at 1:28 by staying on the line after the menu. Hear the call, find the official contact flow and prepare your question.
OCT 8 / Nick Khami
How to reach a person at Windstream customer service (now Kinetic)
Windstream is now Kinetic. We called three times. Two calls stopped at an account number prompt. The third, on the sales line with option 1, reached a live rep in under a minute. Here are all three recordings, the menus, and what the rep said.
OCT 8 / Nick Khami
How long it takes to reach a human at 86 companies
We reviewed 147 customer service calls described in our guides to 86 companies. Here is how long it took to reach a person, what got through, where calls stopped and the full dataset as a CSV.
OCT 8 / Nick Khami
How to return an Aquasana product after the 90 day window
A real call obtained approval for a $551.79 filter return exception. Return paperwork and payment remained pending.
OCT 6 / Nick Khami
Does Les Schwab do oil changes? How to check your store and price
Let the assistant you already use ask your store about service, price and availability. A real customer call got a $100 to $110 combined quote and a walk in plan.
OCT 5 / Nick Khami
How to cancel Factor meals online or by phone
We reached two Factor representatives to ask how cancellation works. Here are the online steps, the phone menu, what to have ready, and the conflicting answers about the order deadline.
OCT 3 / Nick Khami
recommendations
- Anthropic engineering - how Claude Code and agent tools are built, from the people building them.
- Simon Willison's weblog - daily, careful notes on what LLM tooling actually does.
- Latent Space - the AI engineer newsletter and podcast.
- The Cloudflare blog - agent readiness, MCP, and the plumbing of the agentic web.
- Stripe blog - machine payments and how agents pay for things.
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