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101 posts matching "phone trees". clear

Fifth Third Bank customer service 800-972-3030, how to reach a person without an account number
Fifth Third Bank customer service: how to reach a person
We called Fifth Third's customer service line without an account number. Here is what the phone menu asked for, how we got to a live representative anyway, what they told us about fees and verification, and the full 4 minute recording.
OCT 8 / Nick Khami
AAA insurance 877-323-4222, quotes, membership and the 24/7 claims line
How to reach a person at AAA insurance for a quote or claim
AAA is run by regional clubs, so the number depends on where you live. We called the AAA Mountain West Group insurance line, reached a person in under a minute and a half, and asked about quotes, membership and claims. Here is the phone tree and the full 3 minute recording.
OCT 8 / Nick Khami
DIRECTV customer service 800-531-5000, how we reached a live representative
DIRECTV customer service: how to reach a live person
We called DIRECTV customer service twice. The first time its AI agent answered and we never got past it. The second time we said "cancel service", said we had no account number, chose satellite, and a live representative picked up. The route, what each said, and both recordings.
OCT 8 / Nick Khami
Pottery Barn 1-888-779-5176, how to reach a person at Pottery Barn customer service
How to reach a person at Pottery Barn customer service
We called Pottery Barn's customer service line to ask about order status, returns and furniture delivery. Here is the phone menu, the one phrase that got us to a person, what she said, and the full 2 minute recording.
OCT 8 / Nick Khami
Hertz customer service number 1-800-654-4173 for past rentals, and how we reached a live person
Hertz customer service number: how to reach a person
We reached Hertz's past rental support line at 1 800 654 4173. Reservations uses 1 800 654 3131. Hear all three calls, the route to a person and the transfer that failed.
OCT 8 / Nick Khami
Hulu customer service number 877-824-4858, how we reached a person and asked how to cancel
Hulu customer service number: how to reach a person
Call 877 824 4858 for Hulu support. We reached a person at 1:28 by staying on the line after the menu. Hear the call, find the official contact flow and prepare your question.
OCT 8 / Nick Khami
Windstream customer service, Kinetic sales (866) 703-8175, press 1 to reach a live person
How to reach a person at Windstream customer service (now Kinetic)
Windstream is now Kinetic. We called three times. Two calls stopped at an account number prompt. The third, on the sales line with option 1, reached a live rep in under a minute. Here are all three recordings, the menus, and what the rep said.
OCT 8 / Nick Khami
Time to a human at 86 companies, median 2:04 across 100 timed calls
How long it takes to reach a human at 86 companies
We reviewed 147 customer service calls described in our guides to 86 companies. Here is how long it took to reach a person, what got through, where calls stopped and the full dataset as a CSV.
OCT 8 / Nick Khami
How to cancel Factor meals and check the next delivery, from two recorded support calls
How to cancel Factor meals online or by phone
We reached two Factor representatives to ask how cancellation works. Here are the online steps, the phone menu, what to have ready, and the conflicting answers about the order deadline.
OCT 3 / Nick Khami
How to cancel Fubo online or by phone, from two recorded support calls
How to cancel Fubo: we got past its AI to a human
We called Fubo twice to ask how cancellation works. Here are the website steps, the route past its automated assistant, and what a human told us about verification and billing.
OCT 3 / Nick Khami
How to cancel HelloFresh before the next box, from a recorded customer care call
How to cancel HelloFresh: next box, deadline and a real call
We reached HelloFresh customer care to ask about cancellation, a box already in progress and missing cancel options. Hear the call and follow the official online route.
OCT 3 / Nick Khami
Allstate 800-726-6033, customer service, claims, and reaching an agent
Call Allstate at 800-726-6033 and reach a licensed agent
Our recorded call covers California auto quotes, claims and the details to have ready.
OCT 2 / Nick Khami

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