your AI agent makes phone calls for you
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notes on AI agents that make phone calls for you.

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24 posts matching "talk to a real person". clear

Time to a human at 30 companies, median 2 minutes across 31 recorded calls
How long it takes to reach a human at 30 companies (we recorded every call)
We went back through every customer service call we've published, 49 calls to 30 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 · Nick Khami
Macy's bow tie stock check, 88 reported in stock at $33
Check store availability with your AI assistant: a Macy's call
Hear a real Macy's stock check, then use the same AI workflow to confirm store inventory, order readiness and pickup details before you go.
OCT 6 · Nick Khami
DIRECTV customer service 800-531-5000, how we reached a live representative
DIRECTV customer service: how we reached a live person
We called DIRECTV customer service twice. The first time its AI agent answered and we never got past it. The second time we said "cancel service", said we had no account number, chose satellite, and a live representative picked up. The route, what each said, and both recordings.
OCT 8 · Nick Khami
Hertz customer service number 1-800-654-4173 for past rentals, and how we reached a live person
Hertz customer service number: how to get past the virtual assistant to a person
We called Hertz three times. On the past rentals line, a virtual assistant named Haley answers first. One call reached a live representative after six requests. One call ended when Haley hung up on us. Here are all three recordings, the exact prompts, and what the person told us.
OCT 8 · Nick Khami
Hulu customer service number 877-824-4858, how we reached a person and asked how to cancel
Hulu customer service number: reaching a person, and how to cancel Hulu
We called Hulu support to ask how cancelling works. Here is where Hulu lists its number, the phone menu, what a live representative said about cancelling, refunds and pausing, and the full 3 minute recording.
OCT 8 · Nick Khami
How to cancel SiriusXM, let your AI agent prepare the cancellation task
How to cancel SiriusXM with help from your AI agent
Give your assistant the job of finding the right cancellation route and preparing the next step. Hear what a SiriusXM representative confirmed on our call.
OCT 7 · Nick Khami
LA Fitness membership cancellation, let your AI agent check the options
LA Fitness membership cancellation with help from your AI agent
Ask your AI assistant to check the published options, call about missing details and prepare your cancellation checklist. Our recorded club answer shows why conflicts need followup.
OCT 6 · Nick Khami
Veterinary consultation information, $600 initial fee and no booking made
Veterinary behavior consultation: questions your assistant can ask
A real callback gathered availability, a $600 consultation quote and attendance requirements. No appointment was booked or paid for.
OCT 6 · Nick Khami
Cascaded voice stack and GPT Live compared for phone calling agents
Cascaded voice stack vs GPT Live for phone calling agents
What changes when a phone agent hears and speaks directly, delegates work to a separate reasoner, and has to get through a real phone menu.
OCT 3 · Nick Khami
How much is an eye exam without insurance, two real quotes of $143 and $99, recorded
How much is an eye exam without insurance? Two real quotes, recorded
Two recorded Katy calls returned routine exam quotes of $143 and $99. Compare the stated prices, see which inclusions remain unconfirmed, and ask for the total before booking.
OCT 1 · Nick Khami
Verizon customer service, 800-922-0204, how we reached a person and found a plan about $48 cheaper
Verizon customer service number: how we reached a person
Three recordings cover account verification, a cheaper plan quote and the representative's callback. Nothing on the account was changed.
OCT 1 · Nick Khami
How much does junk removal cost, a real $140 quote, recorded
How much does junk removal cost? A real $140 quote, recorded
A call4me user had their AI phone assistant call a San Francisco junk hauler about a small load of office boxes. Here's the price, the four things the hauler asked before naming it, both recordings, and the mistake to catch before you hang up.
SEP 30 · Nick Khami

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