We went back through every customer service call we've published, 49 calls to 30 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
We called DIRECTV customer service twice. The first time its AI agent answered and we never got past it. The second time we said "cancel service", said we had no account number, chose satellite, and a live representative picked up. The route, what each said, and both recordings.
We called Hertz three times. On the past rentals line, a virtual assistant named Haley answers first. One call reached a live representative after six requests. One call ended when Haley hung up on us. Here are all three recordings, the exact prompts, and what the person told us.
We called Hulu support to ask how cancelling works. Here is where Hulu lists its number, the phone menu, what a live representative said about cancelling, refunds and pausing, and the full 3 minute recording.
Give your assistant the job of finding the right cancellation route and preparing the next step. Hear what a SiriusXM representative confirmed on our call.
Ask your AI assistant to check the published options, call about missing details and prepare your cancellation checklist. Our recorded club answer shows why conflicts need followup.
Two recorded Katy calls returned routine exam quotes of $143 and $99. Compare the stated prices, see which inclusions remain unconfirmed, and ask for the total before booking.
A call4me user had their AI phone assistant call a San Francisco junk hauler about a small load of office boxes. Here's the price, the four things the hauler asked before naming it, both recordings, and the mistake to catch before you hang up.
SEP 30 · Nick Khami
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