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notes on AI agents that make phone calls for you.
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162 posts matching "customer service". clear
Virgin Hotels New York City parking: valet prices and rules from two real calls
Two calls to the hotel's guest services line asked about valet at 1227 Broadway: the 24 hour rate, in and out, oversized vehicles, where to pull up, how much notice to give, and whether a Tesla Model Y counts as a sedan.
OCT 16 / Nick Khami
How to reach Walgreens Specialty Pharmacy: the main line or your store
Walgreens lists one support number for specialty pharmacy questions, and each specialty store has its own line. A call4me customer's assistant called the Sacramento store to cancel a flu shot. Here is the phone tree, what staff confirmed, and the full 3 minute recording.
OCT 16 / Nick Khami
Town Fair Tire Manchester CT: get a Blizzak WS90 snow tire quote and compare it
A call4me customer's assistant priced the same set of four Bridgestone Blizzak WS90 snow tires at Town Fair Tire and four other shops around Manchester, Connecticut. Town Fair quoted $853.98 out the door. Here is every quote, what each one included, and all five recordings.
OCT 16 / Nick Khami
SimonMed scheduling phone number: how to book a self-pay CCTA with Cleerly
A call4me customer's assistant called SimonMed Imaging six times to price, book and prepare for a self-pay coronary CT angiogram with Cleerly plaque analysis at Van Ness in San Francisco. Here are the two numbers, how fast each reached a person, what staff said about price, orders and prep, and all six recordings.
OCT 16 / Nick Khami
Reschedule a haircut at Salon Per Se Bellaire with the same stylist
A real call moved a haircut to an evening slot with the customer's preferred stylist, after checking several acceptable days.
OCT 11 / Nick Khami
Tell your barber you are running late with your AI assistant
A short call told the barber that a customer was five minutes away. The barber acknowledged the update and said they would wait.
OCT 6 / Nick Khami
How to apply for Ohio workers compensation insurance when the form rejects an ITIN
When an application needs a phone answer, your existing assistant can ask BWC. A real customer call clarified a paper route for an owner with an ITIN, without submitting the application.
OCT 5 / Nick Khami
How to book a drop off vet appointment by phone
Give the assistant you already use the booking details and questions for the clinic. A real customer call confirmed Tuesday at 8:30 AM, with the branch still needing verification.
OCT 5 / Nick Khami
How to cancel HelloFresh: next box, deadline and a real call
We reached HelloFresh customer care to ask about cancellation, a box already in progress and missing cancel options. Hear the call and follow the official online route.
OCT 3 / Nick Khami
How to negotiate a hospital bill: what three billing offices told us
We called the billing lines at Cleveland Clinic, Advocate Health and an HCA hospital and asked about discounts, charity care, itemized bills and payment plans. All three put us through to a person. Here is what they said, the full recordings, and the federal rules behind it.
OCT 26 / Nick Khami
How to lower your Spectrum bill: what got $85 down to $55
A call4me user's Spectrum internet had crept up to $85 a month. Their AI assistant called Spectrum, got through to retention, and patched the user in for the offer: $55 a month for a year. Here is what worked, what to say, and how to do it without making the call yourself.
OCT 24 / Nick Khami
How to dispute a charge by phone: credit card vs debit card
We called Chase, Capital One, Discover, PNC and Wells Fargo on the same Saturday evening and asked how a dispute works. All five put us through to a person. Here's what they said, what federal law actually requires for credit and debit cards, and the 60-day deadline three of the five representatives left out.
OCT 24 / Nick Khami
recommendations
- Anthropic engineering - how Claude Code and agent tools are built, from the people building them.
- Simon Willison's weblog - daily, careful notes on what LLM tooling actually does.
- Latent Space - the AI engineer newsletter and podcast.
- The Cloudflare blog - agent readiness, MCP, and the plumbing of the agentic web.
- Stripe blog - machine payments and how agents pay for things.
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